Atlantic Chevrolet - Service Center

Dealer was great! Unfortunately the service department not so great! That’s a problem! They have my car for almost a week and no loaner! Unfortunately the service department not so great! That’s a problem! They have my car for almost a week and no loaner! More

We had a great experience with them specially Kimberly she was so nice she went over and beyond. She made sure our purchase went smoothly. And made sure we got the car we wanted she also explained everyth she was so nice she went over and beyond. She made sure our purchase went smoothly. And made sure we got the car we wanted she also explained everything well to our understanding. She’s the one to go to. Thank you so much!! More

Bought my Cadillac SRX to this dealership for a “service rear axel” warning. The “certified mechanics” diagnosed a faulty axel pump, charged me $1800 dollars, replaced the pump, supposedly road tested the v rear axel” warning. The “certified mechanics” diagnosed a faulty axel pump, charged me $1800 dollars, replaced the pump, supposedly road tested the vehicle, and told me I was good to drive the car home and on a planned 12 hour road trip that same weekend. However, less than 10 miles after driving my car home from the dealership the SAME “service rear axle” warning appeared. Bought the car back to the dealership and this time the car was diagnosed by the “certified mechanics” with a transfer case / rear differential issue. When I asked for a loaner, I was advised they do not have loaners. Importantly, not one ounce of empathy was given by the “service advisor” whom had just assured me the car was completely fixed and good to drive on a 12 hour trip the very next day. When I then called to talk with a “customer service manager” to explain what transpired, I was met with a confrontational, combative, condescending employee who again showed no empathy. When I asked if I could switch my service advisor due to the uncomfortable and non-professional conversations I experienced, I was told “I wouldn’t be able to switch a hair stylist mid way through a hair cut”. She touted how people drive from the Hamptons and Manhattan to have their car serviced here and last but not least told me that “in a perfect world I would have a loaner for you but this is not a perfect world”. Just a HORRIBLE customer service experience. When i finally picked my car up almost 3 weeks later - I received some empathy from the “customer service director” however, NOTHING has been done to remedy / correct the horrible experience. This shop received over $6000 dollars for my car repairs and yet the employees treated me like they were doing the work for free. Not only will I not be taking my car here for service again- I will be telling my friends and family and will also not be purchasing any future vehicles from this location due to the poor customer service. More

Megan is exceptional she gives her all with professional knowledge and courtesy to her customers knowledge and courtesy to her customers More

Bad services! !! High way robbery...paying for the feelings of service tech Rick.bad services !! High way robbery...paying for the feelings of service tech Rick.bad services More

My experience was an amazing! ! My salesman Paul Coppola was very authentic in his approach to my financial situation and worked to get me the truck of my dreams!! Highly recommend ! My salesman Paul Coppola was very authentic in his approach to my financial situation and worked to get me the truck of my dreams!! Highly recommend this dealership and requesting Paul. More

Atlantic service made it easy for me to go to another dealership there are no words for what I went thru during my last visit no more I’m done with Atlantic dealership there are no words for what I went thru during my last visit no more I’m done with Atlantic More

Rick and the entire service team did a fantastic job expediting the diagnosis and repair of my '18 Chevy Trax. The staff was courteous, professional and answered all of my questions. I would not hesit expediting the diagnosis and repair of my '18 Chevy Trax. The staff was courteous, professional and answered all of my questions. I would not hesitate to use their Service Dept. again should the need arise. -John R. More

I had a good experience with Atlantic Chevrolet Dealership. I highly believe my experience was great because of the car dealer my husband and I worked with, Lawrence. He was knowledgeable, professi Dealership. I highly believe my experience was great because of the car dealer my husband and I worked with, Lawrence. He was knowledgeable, professional, and personable while we worked out the details of the car we were looking to purchase. More

Terrible experience. My 2007 Suburban had a low oil pressure / shut engine off indicator come on. I was close to Atlantic and thought an Chevy dealer would be a good place to go, as I did not want to c pressure / shut engine off indicator come on. I was close to Atlantic and thought an Chevy dealer would be a good place to go, as I did not want to chance getting home. I explained to the service writer that this issue had occurred once before. It turned to to be a ban oil sensor and clogged filter. He said they would look into it. Apparently they either did not look at this or lied to me, as they said the engine was bad and needed to be replaced. Cost @ $8,000.00. I had the truck towed to my local mechanic and it indeed was a bad oil sensor and clogged filter. They replace it and the truck runs fine! I intend to follow up with these people and get my money back. Feel they are incompetent or fraudulent. FYI: This oil sensor sending unit and filter is a well documented Chevy issue. More