It has been three months since my car purchase and it will go down as the worst shopping experience of my life. I have given the dealership every opportunity to address my concerns and they continue to confirm my fears that this is the worst dealership on Long Island.
I had a pre-approval for a loan and wanted to put no money down. I showed the salesman the pre-approval letter and he said no problem to both. He also showed me the price for the car I wanted and said that it was for everything rolled in(taxes...ect). He comes back with the paperwork and says I need to put money towards my first month payment to make the deal go through. I figure it is not a big deal to not have to make a payment for 2 months so I go ahead and give them my credit card for the payment despite telling them I did not want to put any money down.
I see the finance manager and he tries to coerce me to sign paperwork for a loan that is for a much higher interest rate then I was told I was approved for. I let him know that I was already pre-approved for a low rate from CapitalOne and he said he would fix it. He comes back with the corrected paperwork and my payments are $85 less per month! After refusing his warranty presentation he says they will throw in a service contract for free for my troubles.
Despite the issues at at the Dealership, I actually left feeling like i got a good deal. It was only after looking at the invoice when I got home that I found out I was lied to, and that they raised the price of the car $4k above the MSRP and used my rolled in taxes to try to disguise what they did. I also received 5 hard credit hits on my credit report despite telling the salesman and the finance manager I had a pre-approval through CapitalOne.
I spoke to the sales manager and General Manager Joe. I was able to speak with Tim but he could not help so said I need to speak to Joe, but Joe called out sick the day I was supposed to meet with him. Of course no-one calls me and I take time out of my day to meet him only to find out he is not there. Joe finally calls me back and does not apologize, instead he says he never calls out. I could care less if he calls out 364 days a year, just make sure someone calls me out of respect for my time if he is not going to be there.
Needless to say Joe is combative on the phone, shows zero empathy, and tells me I should compare a car purchase with a home purchase and that he has 5 lawyers on retainer. I had a public notary and lawyers representing both parties on my recent home purchase. I if I had known this is how Atlantic Chrysler/Jeep/Dodge operates I would have brought a lawyer with me. Joe tied to convince me on the phone that I had buyers remorse... no Joe, I love the car, I have dealership remorse.
Adding salt to my wounds is my cars temporary registration was expiring. I emailed the dealership and they said they were taking care of it. I check with DMV and my permanent registration was processed 2 days before my temp registration expired. My car would not be able to be on the road if I did not get my registration - seems like the company plays games for numbers... ie. makes sure certain amount of cars are registered in certain months.
Either way, I have already contacted the NYS Department of Financial Services, the NYS DMV, the CFPB, the FTC, and in the process of filing formal complaints with the BBB and the NYS AG. And of course, sharing my experience so folks can be aware of what takes place here. There are plenty of dealerships out there selling the same cars, take your business elsewhere...
-Atlantic Chrysler/Jeep/Dodge shared my personal credit information with at least 5 banks without my permission
-Forced me to put a downpayment towards my first months payment(called my bank and they have no idea what they are talking about)
- Tried to trick me into signing paperwork for a much higher interest rate
- Told me they were throwing in a service contract for free yet charged me $1,000!
- Told me the car price was with everything rolled in(taxes) instead it was just the invoice price.