Atlantic Toyota - Service Center

Fast, Friendly, and Efficient! Always a great experience at Atlantic Toyota. I service my vehicles here most times due to the convenience of location. The service managers are the t Always a great experience at Atlantic Toyota. I service my vehicles here most times due to the convenience of location. The service managers are the the most courteous and friendly professionals I've met in the automobile industry. I just service my vehicle this morning for the annual safety inspection, and had another great experience. This family ran organization really does treat everyone like family. There's no pressure to purchase any additional services and the atmosphere is warm, and inviting. I've been to dealerships like IRA to service my vehicles and they will try to up-sell unnecessary service products, and in addition their service managers are extremely rude, impatient, and uninviting. Keep up the great work Atlantic! More

Service was great. Technician got my vehicle done in a fast time, and Dealership is always very friendly every time I come in for service. I would highly recommend this Technician got my vehicle done in a fast time, and Dealership is always very friendly every time I come in for service. I would highly recommend this dealership to friends. More

Great service experience Came in for an oil change but ended up doing tires and rims because my girlfriend curbed a rim my service agent Jeannette was excellent she took great Came in for an oil change but ended up doing tires and rims because my girlfriend curbed a rim my service agent Jeannette was excellent she took great care of my wheel issue and it was a pleasant experience! More

Incomplete service Never received a phone call to notify me that my car was ready. Very poor customer service, and did NOT complete the service. Please look at your cust Never received a phone call to notify me that my car was ready. Very poor customer service, and did NOT complete the service. Please look at your customer in the eyes! It makes them feel appropriciated. More

Thieves as well as incompotent I went to this dealer to have my car checked after running over a traffic cone. The older man who checked me in was extremely slow and typed at a rat I went to this dealer to have my car checked after running over a traffic cone. The older man who checked me in was extremely slow and typed at a rate of about one word a minute. I asked about the ride I wanted to the commuter train and he said "the guy isn't in yet" and he wasn't sure when he'd be in, even though I had requested the ride when I booked the appointment on-line. He asked if I bought the vehicle at Atlantic Toyota. I said no. He then gave me a piece of paper to sign saying I agreed to pay $56.00 -- this is before the car was even looked at. I have never seen this at any other dealer I have been to and have never heard of such a thing. Usually they wait at least until some work is done before they take your money. I took my keys back and left there and will never go back. More

Dismissive Asst Service Manager I went there to get my two flat tires replaced. I had a warranty I bought from Expressway Toyota who assured it would be honored at any Toyota dealer. I went there to get my two flat tires replaced. I had a warranty I bought from Expressway Toyota who assured it would be honored at any Toyota dealer. Upon arrival the asst service manager was very dismissive as I tried to explain that I had a warranty. He insisted that the warranty would be honored there because I didn't buy the car from them. He said the payment would be a hassle for them. When I spoke to expressway they said they don't understand why he would honor the insurance.I will no go back there to get my car serviced nor purchase anything from them. It appeared he asst service manager was to occupied trying to eat his meatball sub for lunch. I went to Goodyear tire and they immediately took my care, replaced the tires, and shortly after got their payment. More

Service Rep said 'suck it' to a customer! IS THIS A FACE OF TOYOTA??? I had an appointment at ATLANTIC TOYOTA in Lynn, MA for excessive oil consumption test covered by Toyota's Warranty Enhan IS THIS A FACE OF TOYOTA??? I had an appointment at ATLANTIC TOYOTA in Lynn, MA for excessive oil consumption test covered by Toyota's Warranty Enhancement Program. The service rep tried to charge me for an oil change as he said it's needed for this test although the letter from Toyota clearly says the addition of oil (not a change-I just did it!) will be provided free of charge. When I mentioned that he said he wouldn't do it for free anyway and after I was about to leave he clearly and loudly said 'suck it'. I complained to the Service Dept. manager, Peter Carey, and he replied 'None of my people would say that' (!) After that he asked me what I am doing in Lynn area with NH plates!!! Seriously, IS THIS TOYOTA??? More

authenticity Holding true to it's word. Simply due to the length of time of a previous car service, it was the suggestion of Toyota that the next service be reduce Holding true to it's word. Simply due to the length of time of a previous car service, it was the suggestion of Toyota that the next service be reduced in price as means of apology. More

Great service. Pleasureable experience. I needed to bring my 2010 Toyota Corolla in for recall work. Meet immediately upon arriving and directed to a clerk that would help me. Clerk was ve I needed to bring my 2010 Toyota Corolla in for recall work. Meet immediately upon arriving and directed to a clerk that would help me. Clerk was very professional and friendly. After work order input she directed me to a very nice waiting area, indicated there was coffee and goodies, and directed me to the rest rooms. Work was done in a timely manner. Would recommend. More