Audi Atlanta

I had high expectations of the Audi brand, but Gerry Martel surpassed them all. Gerry handled the entire process of my new Audi purchase with world class service. He is very knowledgeable and explained Martel surpassed them all. Gerry handled the entire process of my new Audi purchase with world class service. He is very knowledgeable and explained all the features of the Q5, was very attentive and responsive, and most importantly I never felt rushed. I had originally planned on having my future maintenance done at a dealership closer to my home. Gerry explained the benefits and convenience of having my car serviced at your dealership, and now I plan to schedule my future service appointments at Jim Ellis Audi. Gerry also helped me program my car when I came to the dealership to pick it up. I appreciate his time and attention to detail. This was the most pleasurable car-buying experience and I look forward to referring business to him. Donna Joyner More

sales dept. told me they would put on some mud guard but time to do it they lied and said they never said such thing . never buy a a car from this dealer .the car cost me $60000.00 a q7 2013.,the mud guards time to do it they lied and said they never said such thing . never buy a a car from this dealer .the car cost me $60000.00 a q7 2013.,the mud guards was $300.00 is not the money but they lied. jay More

Although we haven't purchased yet, Jeremy helped us and answered all questions. Based on our experience made us want to buy from this dealership. and answered all questions. Based on our experience made us want to buy from this dealership. More

Due to a communication error, we were unable to test drive a vehicle at the scheduled time. However, Rick went above and beyond to assist us and rectify the situation even though we were interested in o drive a vehicle at the scheduled time. However, Rick went above and beyond to assist us and rectify the situation even though we were interested in one of the least expensive cars on the lot. He was more than kind, understanding and professional. I would recommend Rick to anyone considering purchasing a vehicle from Jim Ellis Audi. We would not hesitate to purchase a car from this dealer, and specifically from Rick, in the future. More

Everybody was very helpful and made me and my wife feel very “at home”. We have purchased/leased a number of cars from Jim Ellis over the past 15+ years, but even though it has been a few years since the l very “at home”. We have purchased/leased a number of cars from Jim Ellis over the past 15+ years, but even though it has been a few years since the last one, everybody at Jim Ellis made us feel like it was Yesterday. A special Thanks to Tracie Dean and Quintin Jagor, who was extremely helpful. It was also nice to see Chris in service that has been helping us with for years and it is comforting dealing with the same person. I like to mention that we like in Gwinnett County just north of Audi Gwinnett, but because of the great service and fantastic people at Jim Ellis Audi, we gladly drive the extra miles to purchase and service our Audies at Jim Ellis Audi. More

I truly enjoy the purchasing experience with Jim Ellis Audi. Your team does an extremely good job at customer service and it has brought me back again. Chris Ward Audi. Your team does an extremely good job at customer service and it has brought me back again. Chris Ward More

We had a wonderful experience purchasing our vehicle at Jim Ellis with everyone involved, but especially with Neal Davis. He was very personable, polite, informative, and patient with us as we worked to na Jim Ellis with everyone involved, but especially with Neal Davis. He was very personable, polite, informative, and patient with us as we worked to narrow down the many different vehicle choices from various dealerships. He followed up with us regularly and answered all of our many questions. He is a real asset to your organization, and I will not hesitate to highly recommend your dealership and Neal to friends and family. I have to mention that I had two very serious strong contenders, the Q5 and a Land Rover Evoque. We drove both vehicles twice, but wanted to spend a bit more time with each vehicle (a test drive is just a taste). We asked both sales representatives if we could bring the vehicles home overnight, and Neal made the necessary arrangements, which allowed us to spend more time with the Q5, and ultimately sealed the deal. Bringing the vehicle home was not an option with Land Rover. When making a large purchase, one should be allowed more than a 10 minute test drive. Thank you for your understanding and flexibility! More

Your team and philosophy on the automobiles/features you choose to stock are both customer centric. Most appreciated! You know, they say, "It only costs a nickle more to go first class." The team apparently choose to stock are both customer centric. Most appreciated! You know, they say, "It only costs a nickle more to go first class." The team apparently understands and lives by this expression. This is our second great experience buying from Jim Ellis, and we are ecstatic, because we could not have ordered a more perfect Q5. We could not have worked with a more accomodating staff. Wow! So what's the big deal, right? I mean, you just happened to have the cars that appeal to us and a courteous team...nothing special about that....unless the competition can't seem to pull it off, I'm thinking. Well that's our story, and we're sticking to it. The Jim Ellis team did just a little bit more, took a little bit more care in building a car that we screamed yes to, but that's not all. You went out of your way to ensure that this car was MADE AVAILABLE to us, when other plans for it were already in development. That collectively is "the nickle more" that makes Jim ellis first class. Real talk, real people. Cliche'...not at all. Thanks Jeremy...again! Thanks Rachel for having our back! Thank you Tim...you were very accommodating, and the "silence" and "secrecy" from all of you on the delivery made this the perfect surprise for my awesome wife, Angela, who felt like the luckiest girl in the world. Signed...Terry Askew More

We purchased a 2013 A6 in September 2012. During the purchase, the dealership gave us the wrong VIN number to use for registration and insurance. This has lead to two months of hassle in dealing with ou purchase, the dealership gave us the wrong VIN number to use for registration and insurance. This has lead to two months of hassle in dealing with our insurance company, the bank holding the title and our Gwinnett Tag office. Great car, inept dealership. More