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1,336 Reviews of Audi Beaverton - Service Center
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February 17, 2016
Always a class act Another great experience at Sunset. Larry, and the entire service team, too wonderful care of my car and of me. After 8 years and 107,000 miles, my Another great experience at Sunset. Larry, and the entire service team, too wonderful care of my car and of me. After 8 years and 107,000 miles, my car and I are a happy pair. Can't recommend these guys enough. More
by Andrewweathers
Employees Worked With
Larry Laing
Helpful February 15, 2016
Exceptional Service! From the moment I pulled into Audi of Beaverton Service Center my experience was exceptional. I was greeted and then escorted to my service advisor Du From the moment I pulled into Audi of Beaverton Service Center my experience was exceptional. I was greeted and then escorted to my service advisor Dustin Close. I was told exactly what they were going to do while my car was in for service and how long it would take. They then had a very nice gentlemen shuttle me to work. The service was done as promised, they even washed my car. I highly recommend Audi of Beaverton. They truly care about their customers. More
by Traci
Employees Worked With
2 shuttle drivers but I don't know their names. both were so nice., Dustin Close
February 11, 2016
keep it up guys! second service for my vehicle, spot on both times. prompt, honest advice about needs and fantastic communication. chris helped me out this latest vi second service for my vehicle, spot on both times. prompt, honest advice about needs and fantastic communication. chris helped me out this latest visit, as well as the gentleman that helped me with the courtesy car. they weres excellent front men and guided me through the experience 100 percent of the way. customer for life, great example of why I'm a Audi driver vs the alternatives. peter hermann More
by Pkhmaru01
Employees Worked With
Chris Theriault
December 21, 2015
Excellent experience every time up to the point of payment. Sarah Funk is my service rep and has been for years. She is terrific. I don't call her unless I really have a need. She understands and takes me serio Sarah Funk is my service rep and has been for years. She is terrific. I don't call her unless I really have a need. She understands and takes me seriously. I get scheduled right away and the work is done right the first time. Sarah is very knowledgable and above all a sweet person while being a total pro. Usually I get bad news, meaning the bill is huge for something that broke that costs a dollar to make. But Sarah makes even that bearable with her smile. Give her a big bonus. She deserves it. Best to all the crew at Sunset Airport Way. More
by Steve W.
Employees Worked With
Sarah Sloan, Nicole Jarneski
September 01, 2015
Exceptional Service Every Which Way! Their service center on the east side of Portland is my go-to shop. I needed warranty work done while I was out of town. They drove me to the airpor Their service center on the east side of Portland is my go-to shop. I needed warranty work done while I was out of town. They drove me to the airport, left a loaner car at the valet service when I returned, negotiated on my behalf with the extended warranty company in such a way that I saved $4,000+! I spoke with David Morrison, the Service Manager about the complex circumstances before I left, and felt very confident that he would do "whatever it took" to make things right for me (through the warranty company, Audi or by other means). Put another way, I felt that he was on my side as opposed to the usual adversarial situation. And he produced! Other service personnel kept me up-to-date as the process unfolded. It was a flawless experience. More
by PDXJohn
Employees Worked With
David Morrison
July 21, 2015
Exceptional Service Experience The best part of buying an Audi at Sunset has been the service after the sale. I brought my Q5 in because the CD player wasn't working well. Little di The best part of buying an Audi at Sunset has been the service after the sale. I brought my Q5 in because the CD player wasn't working well. Little did I know, my daughter had fed change into it. Sean saw the look of shock on my face when he explained what happened and how much it would be to fix. Instead of saying "what can I do?" Sean burst into action and went to the manager David to see how they could help me. Sean said they would look for a used CD player and it would cut the cost. I was incredibly relieved. A few days later Sean needed some numbers off the back of the CD player so I took the car over. The tech foreman felt pretty confident he could fix the CD player BUT if he couldn't it could make it so I may not be able to replace it with a used one. I took the risk and it totally paid off. IT WAS FIXED and at no charge to me!!! What the wonderful, sensational, exceptional team at Sunset Audi didn't know is that for the past few months I had been under tremendous stress with personal issues, moving to Seattle, quitting my job, selling my house and everything in between. I could not deal with one more thing and I can not thank the team enough for helping me. My daughter got a very stern talking to about playing in mom's car, too! More
by apferdinando
Employees Worked With
Sean Popplewell, Rod, David Morrison
February 25, 2015
Outstanding East Side Service Center I have an older model A4 Avante (2007). The team at the east side location has redefined excellence for me in a dealership-based service center. They I have an older model A4 Avante (2007). The team at the east side location has redefined excellence for me in a dealership-based service center. They have always done great mechanical work during the years I have owned my Audi. But in the off instances that things don't get resolved the first time, their dedication and ownership of the issues have been other-wordly. I believe part of that has to do with Audi as a luxury brand, but on the service side I feel like I have an advocate within the Audi ownership experience. Courtland, Sarah, and the rest of the team at the east side location are worth the drive. Tons of integrity throughout all of my engagements, and a desire to deliver top-level service worthy of a global consumer brand. Because of how they have represented their company and in their desire to make every interaction as positive as possible, Audi has gained a life-long customer. Thanks guys, and keep up the great service. More
by billylymm
Employees Worked With
Courtland Gachupin, Sarah Sloan
March 18, 2014
At 18k miles was told I had to replace brake pads and rotors for $1,400 and will be required at every brake pad change. Never had this on any car previously and was shocked when I was told this is now a rotors for $1,400 and will be required at every brake pad change. Never had this on any car previously and was shocked when I was told this is now a design feature of all Audi's. Given my lease is expiring I shall be taking my business elsewhere as they were unprepared to work with me on this. If you are looking for a new car with reasonably priced service costs don't look to Audi! Buyer beware. More
by buyerbeware13
Employees Worked With
Corey Maslen
March 08, 2014
Corey Maslen, Service Advisor with Sunset Audi, has consistently been excellent in helping us with any service needed for our recently purchased CPO Audi Avant. He has always been courteous and very consistently been excellent in helping us with any service needed for our recently purchased CPO Audi Avant. He has always been courteous and very patient in answering all my questions, and I often ask a lot of them. Though clearly busy, he always found time to make us feel like valued customers. When the work on the car was done, he personally called us and later reviewed all service actions to be sure they were completed correctly and to our satisfaction. We could not ask for more! More
by A4Avant
Employees Worked With
Corey Maslen
February 14, 2014
I live in Miami and I buy from Romney. The most helpful I live in Miami and I buy from Romney. The most helpful customer service team I have ever dealt with. I cant nearly the same access from local dealer I live in Miami and I buy from Romney. The most helpful customer service team I have ever dealt with. I cant nearly the same access from local dealers when I'm at their counter. More
by ReneMugica
Employees Worked With
