"shopped on line-"
Originally shopped online-made appointment-finished transaction promptly.
Still waiting on all weather Audi car cover promised within transaction. Assume there ha been a delay in ordering the cover.
"Parts department is incompetent "
I specia ordered some parts for my A6 a week ago. They called to let me know parts are ready, I go to the NE Portland location and they have no record of the order at all... nothing. Just "sorry it's not in our system". My advice is to order your Audi parts elsewhere. Most online vendors are cheaper anyway. Sunset sucks!
"Amazing, amazing, amazing"
I have purchased several cars from them and they are great. They treat me like family and always take excellent care of me and my cars. They are my favorite Dealership.
"I live in Miami and I buy from Romney. The most helpful..."
I live in Miami and I buy from Romney. The most helpful customer service team I have ever dealt with. I cant nearly the same access from local dealers when I'm at their counter.
"I have ordered parts for my 2004 allroad and 2005 A3 from..."
I have ordered parts for my 2004 allroad and 2005 A3 from Sunset Imports via their Web site. They have given excellent service at reasonable prices. When I could not identify a part, I sent them a photograph of where it was missing and they told me what to order. I know my parts guy, Romney, by name even though he is 1500 miles from the faceless monolith of my local dealer (whose service and prices do not begin to compare favorably with Romney's).
"This review is for Romney Papesh and the Parts..."
This review is for Romney Papesh and the Parts Department, not for service (but no Parts option available).
Romney has been extraordinarily helpful in responding to my several inquiries, and subsequently specifying and shipping the correct parts very promptly at a very competitive price. Romney was always courteous, diligent in follow up and extremely knowledgeable.
I have no reason to look elsewhere for my 2008 Audi S4 parts.
"Romney has been a great help on answering questions and..."
Romney has been a great help on answering questions and supplying tier 1 parts at reasonable 4 ring prices. When I have a repair or problem, Sunset parts and service departments always come through for me. Confidence is always very high when dealing with Sunset Audi Parts specialist Romney Papesh.
"Always a pleasure to work with either Denniel Turnbaugh..."
Always a pleasure to work with either Denniel Turnbaugh or Romney Papesh in the parts department. I always feel assured that I will be given a fair quote on price and an very accurate part lookup and availability status.
German Service Ltd
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