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Audi Brookline

Brookline, MA

Overview
Employees
Reviews
Vehicles
4.8
737 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 737 reviews

January 28, 2023

I believe I was over charged. I I I I III I I I I I I I More

by Nbodick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful 1
January 26, 2023

One of the best dealer ever great customer service. . if u ever think about getting a car please go there and check one of the best there SILVIO SILVA More

by Edwbatista
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Silvio Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Audi Brookline responded

Thank you for the kind review! Silvio & the team are grateful for your support and look forward to seeing you next time here at Audi Brookline!

Helpful
January 23, 2023

Jose was wonderful! The dealership was wonderful altogether. White glove service. Highly recommend this dealership over others! More

by Ally S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Fine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Goncalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pierre Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2023 -

Audi Brookline responded

Thank you for the wonderful review, Ally! Jose & the team appreciate your support and hope to see you again next time here at Audi Brookline!

Helpful
January 21, 2023

Tyler was great. No hassle experience and we were in and out super quick with exactly what we wanted. More

by jbernard1989
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Hopkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2023 -

Audi Brookline responded

Thank you for visiting Audi Brookline! We're glad Tyler could make your visit a quick one and we hope we have the opportunity to serve you again in the future. Take care!

Helpful
January 20, 2023

I want to thank Su Dong and Alex Fine for helping me with my new Audi A5. Their attention to detail and communication with me was wonderful and a pleasure to work with them. I will definitely be working wit More

by JBFine0513
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Fine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Su Dong
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Jan 23, 2023 -

Audi Brookline responded

Jill, thank you so much for the kind review and congratulations on your new A5! We're so glad Su & Alex had the opportunity to assist you with it and we'll be sure to share this wonderful feedback with them. Thanks for choosing Audi Brookline and please don't hesitate to reach out if we can be of service again in the future!

Helpful
January 16, 2023

Amhad was great to work with. He made it an enjoyable experience! Go see him on your next visit! More

by Gpac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Naeem
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Jan 18, 2023 -

Audi Brookline responded

We appreciate you leaving Amhad and our team such a great review! We look forward to seeing you again! Thank you! - Audi Brookline

Helpful
January 13, 2023

The dealership has been redesigned so it is quite lovely now, both sales & the service area More

by Sthendgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervens
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Jan 17, 2023 -

Audi Brookline responded

Thank you so much for the kind words and five-star rating! We look forward to seeing you back at Audi Brookline again!

Helpful
January 12, 2023

THIS THE WORSE LOCATION IN BOSTON and yall should stay clear of this dealership. They only work on 2018 and up, they will give you an excuse for why your car isn't worth something to try an get you into a More

by Kcaustin23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Audi Brookline responded

We value your input and appreciate you sharing a review. Reading something like this is very disappointing and will be addressed with our team. We take great pride in the service we provide and regret leaving you with this impression of us. We wish you the very best with your vehicle. Please feel free to reach out to me personally if you have any additional information that will help us improve. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

Jan 18, 2023 -

Kcaustin23 responded

I've emailed you 3 times no response and i went to the location to talk personally to you but got told from David he was the manager. I will nor be getting my car service or recall at Audi in brookline EVER. The expert isnt so much an expert, yall took my money to tell me what i already knew. Diagnostic is usually 189 but charges me 420 for it. My recall you should of done a diagnostic for free but the service guy didn't do it. That location is trash and yall only help people with newer cars.

Helpful 2
January 11, 2023

Kervens was extremely professional and helpful! My car was fixed and ready on the date it was promised. More

by Alexandrie05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kervens Noel
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Jan 12, 2023 -

Audi Brookline responded

Thank you for sharing your experience! We hope you won't hesitate to reach out if Kervens & the team can be of service again in the future! - Audi Brookline

Helpful
January 11, 2023

My dealings with Audi Brookline has always meet with my standards and is so appreciated More

by rwharris329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silvio Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2023 -

Audi Brookline responded

Thank you for your continued support of the Audi Brookline team! We look forward to seeing you next time!

Helpful
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