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Audi Burlington
Burlington, MA
3,433 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,433 reviews
August 06, 2026
I am extremely disappointed with my recent service experience. I brought my 2025 Audi Q3 to the dealership because there was a mysterious liquid collected in the spare tire well, along with a strong o experience. I brought my 2025 Audi Q3 to the dealership because there was a mysterious liquid collected in the spare tire well, along with a strong odor. My expectation was not just an inspection, but that the underlying issue would be investigated and the vehicle returned in a clean condition. I was charged $250 for an inspection, yet the dealership stated they could not identify the source of the liquid. Even more frustrating, they told me they would clean the liquid before returning the vehicle, but when I picked it up, the liquid was still sitting in the spare tire well exactly as I had left it. I had to clean it myself after taking the car home. The original problem also remains unresolved. I still don’t know what the liquid was or where it came from, and I’m now left dealing with the lingering odor and the uncertainty of whether the issue could return. I understand that intermittent leaks can be difficult to diagnose. However, if the cause could not be determined, I at least expected the dealership to honor its commitment to clean the affected area and provide a more thorough investigation, especially after charging a significant inspection fee. Overall, I left with the same problem I arrived with, a dirty vehicle, and a $250 bill. This experience did not meet the level of service I expect from an Audi dealership. More
by Ashish
Employees Worked With
July 30, 2026
The dealership was excellent! I was in several times before making my decision. I am very happy with everyone and everything especially my sales person Nathan and Michael in the f I was in several times before making my decision. I am very happy with everyone and everything especially my sales person Nathan and Michael in the finance department. I’m sure everyone will be great in the service department as well. More
by gilardik0225
Employees Worked With
May 22, 2026
The dealership is convenient, it is comfortable to relax in while you wait, but most important, the two salespeople I dealt with were excellent. in while you wait, but most important, the two salespeople I dealt with were excellent. More
by FredvisitsAudi
Employees Worked With
May 18, 2026
Pedro was amazingly helpful and responsive to my questions and concerns. My entire experience was amazing questions and concerns. My entire experience was amazing More
by meganriley5
Employees Worked With
May 18, 2026
Overall the service was good. They just need to resolve their issues with the new system that they are using for when the financing application needs to be filled out. The syste They just need to resolve their issues with the new system that they are using for when the financing application needs to be filled out. The system has a lot of glitches and it took a long time to finally get the application completed More
by jeannie.ho818
Employees Worked With
Tara Tulku
April 14, 2026
Polite, fast and professional service. Kept me informed in the progress of the work. Very comfortable and well. - supplied waiting area! Kept me informed in the progress of the work. Very comfortable and well. - supplied waiting area! More
by Mmjcob
Employees Worked With
Brian Bouchie
April 10, 2026
Very helpful and simple. Made the car buying process easy. Mike Rosario was very helpful. Made the car buying process easy. Mike Rosario was very helpful. More
by desouzasamuel19
March 28, 2026
So far everything has been fine. Easy to get appointments. Work was done as expected. Tony was great to work with on this last visit — a good communicator who listened to what I sai Easy to get appointments. Work was done as expected. Tony was great to work with on this last visit — a good communicator who listened to what I said. More
by mitch
Employees Worked With
March 27, 2026
Excellent Techs and cool service team. Was updated on all repairs required and the amount it would cost. Was updated on all repairs required and the amount it would cost. More
by eddied
Employees Worked With
