Audi Burlington

Best Audi service department in the Boston Area We have three Audi's in the family, and between the regular scheduled maintenance, and the occasional issues with our cars, we frequently visit their We have three Audi's in the family, and between the regular scheduled maintenance, and the occasional issues with our cars, we frequently visit their service department. I cannot say enough good things about the service department, which I strongly believe it is the best in the area. Their service advisor are top notch, always courteous and professional, the appointments are timely, and they always have a loaner car available. Last, but not least, I cannot say enough about Jim Parolisi who goes above and beyond to ensure customer satisfaction. On the sales side, we are on our second lease though this dealership, and the second car was custom ordered from Germany because the color/trim/options package we wanted was not available in the US. They made the process a breeze and my only regret was not going the "extra mile" to chose European delivery. More

Simply the Best Jeff is the mot professional and knowledgeable service manager I have dealt with since owning cars(past 11 years). I am very particular with my cars Jeff is the mot professional and knowledgeable service manager I have dealt with since owning cars(past 11 years). I am very particular with my cars and Jeff is the only service manager I will let service my car. If he has a day off I will wait for him to return. No matter how miniscule an issue I may have with my car may be Jeff addresses it with the utmost importance. He will go into depth on the issue and how they plan to address it. I have never once left my car with him and felt uncomfortable. Anyone I know that has an Audi I only refer them to Jeff as I have had nothing but the best experience and service. Jeff is not only a great service manager he is also a good guy. More

Everything went smooth and nothing unexpected Very good experience overall. If I have to pick some bones from an egg, I would say I got an A3 as a loner car, although I own a Q7. I didn't have man Very good experience overall. If I have to pick some bones from an egg, I would say I got an A3 as a loner car, although I own a Q7. I didn't have many passengers anyway and I don't need to worry about the gas for the A3. So I was totally fine with it. But if you do need a bigger loner car, you'd better check with the service center before hand. More

Everything is great and easy car buying experience I will recommend Ryan and Jay to anyone looking to buy an Audi. They took the time to show me everything about the car. Jay delivered the car to me wh I will recommend Ryan and Jay to anyone looking to buy an Audi. They took the time to show me everything about the car. Jay delivered the car to me which made the process very easy. More

My First Visit Just moved to area with my new A6 which needed service. Derek was responsive and efficient when I brought it in for service. All good.....I now hav Just moved to area with my new A6 which needed service. Derek was responsive and efficient when I brought it in for service. All good.....I now have a new Audi dealer. More

Always easy Service is so simple and easy at Audi Burlington. I walk in, they do their thing, I relax and then I drive off in my tuned up car! Easy as pie and t Service is so simple and easy at Audi Burlington. I walk in, they do their thing, I relax and then I drive off in my tuned up car! Easy as pie and the people are all very helpful. More

5k service Derek is great and always very helpful. Thanks for scheduling my appointment so quickly. Always a pleasure. I will definitely continue to have my c Derek is great and always very helpful. Thanks for scheduling my appointment so quickly. Always a pleasure. I will definitely continue to have my car serviced at Audi Burlington. More

Direct, quick, dropped the car off and another was ready Detailed explanation, the issue was caught in the Spring, but didn't need to be addressed at the time. Report was thorough, and a replacement was rea Detailed explanation, the issue was caught in the Spring, but didn't need to be addressed at the time. Report was thorough, and a replacement was ready and waiting. The service crew also stayed late on a Friday to get it done, I was looking at a Monday pick up, but it was done by Saturday morning. More

Great Service Experience Scheduling the service was easy. I was quickly provided with a new, clean loaner car when I arrived, and my car was ready for pickup sooner than I ex Scheduling the service was easy. I was quickly provided with a new, clean loaner car when I arrived, and my car was ready for pickup sooner than I expected. Derek provided a clear description of what work was performed as part of the scheduled maintenance. More

Service review Derek Brodeur was excellent in handling my service. Couldn't ask for more. Will look forward to dealing with him when I have to return for my next ser Derek Brodeur was excellent in handling my service. Couldn't ask for more. Will look forward to dealing with him when I have to return for my next service. More