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Audi Burlington - Service Center

Burlington, MA

4.8
1,407 Reviews
Call Service Center (781) 272-8880

1,407 Reviews of Audi Burlington - Service Center

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January 17, 2025

I have been a client of this dealership for almost 20 years and am always satisfied. More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Audi Burlington responded

Barbara, Thank you for the five-star rating! The team looks forward to working with you again! - Audi Burlington

January 16, 2025

Always professional, attentive and on time. They truly understand customer service. It is always a pleasure to deal with them. More

by Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Hu
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Jan 17, 2025 -

Audi Burlington responded

Thank you for recognizing the professionalism and attentiveness of our team at Audi Burlington. We're delighted to hear that your experiences with us have been consistently positive and we look forward to continuing to serve you in the future!

January 15, 2025

Brought in SQ5 for 10k service Derek explained what was included in service and was out the door in a timely manner. More

by sstepanis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Audi Burlington responded

We're glad to hear that Derek provided a clear explanation and got you back on the road quickly at Audi Burlington. Thank you for trusting us with your SQ5's service!

January 14, 2025

Derek B. very knowledgable and helpful. Has been my advisor for 6 years. He deserves a raise. More

by JOHNSOR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Audi Burlington responded

Thank you for the wonderful review, John! We're certainly lucky to have Derek on our team and we'll be sure to share this kind feedback with him. Take care and we'll see you next time here at Audi Burlington!

January 11, 2025

Fast, friendly, no charge loaner. Reasonable service cost. Visual updates and communication by text. Simply awesome! More

by polo51803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Audi Burlington responded

We're delighted to hear that you had an awesome experience with our team at Audi Burlington! It's great to know the service was fast, friendly, and reasonably priced. Thanks for sharing your feedback!

January 11, 2025

Jim Parolisi in the service department is THE reason I keep buying cars from Herb Chambers. He's professional, knowledgeable, honest, and an all-around great guy. More

by davek8mileshigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Audi Burlington responded

Dave, we're delighted to hear that Jim's exceptional service keeps you coming back to Audi Burlington! It's wonderful knowing his professionalism and honesty make such a positive impact. Thank you for your continued trust in us!

January 11, 2025

Very good experience. Jim listened to everything I said about the problem with my brakes. Checked throughly and communicated great. Then checked out some specific things t More

by Casey_rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Audi Burlington responded

Casey, we're delighted to hear that Jim provided you with a thorough and communicative experience at Audi Burlington. Thanks for sharing your feedback!

January 09, 2025

Tony was great! Quick, friendly service, no surprises. Clearly explained all work and went over all paperwork both before and after service. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Audi Burlington responded

Tim, we're delighted to hear that Tony provided you with such a smooth and transparent experience at Audi Burlington. Thanks for sharing your feedback!

January 09, 2025

A big thank you to Max Ha for his 5 star customer service. He was professional, personable and very knowledgeable. My service was done in a timely manner. I highly recommend Audi Burlington. More

by gfdinicola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
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Jan 10, 2025 -

Audi Burlington responded

We're delighted to hear that Max provided you with exceptional service at Audi Burlington! Thank you for recommending us, and we're glad your experience was both professional and efficient.

January 08, 2025

I went in for an oil change and knew there was a problem with the car as well. It was diagnosed as well as fixed without any issues! Everything went smooth as always woth the dealership and Derek was quite More

by Tracycagnina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2025 -

Audi Burlington responded

Tracy, we're delighted to hear that Derek and the Audi Burlington team provided you with excellent service and a smooth experience. Thank you for trusting us with your vehicle, we're always here to help!

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