"Extremely helpful "
Attention to my issues and timely ness was more than expected. Derek made us feel like we were important to him. We tried a dealership closer to home. They made us feel like we were interrupting them and that our needs were not important to them We will not be returning to that dealership. Thank you Derek for a much ch more inviting and receptive experience
"Service of 2015 White Audi A3 CPO"
I just went to Audi of Burlington to get my car serviced and my experience could not have been better. I spoke with Derek Brodeur at service and he informed me that the vehicle I purchased still had Audi care and my service was going to be covered. Now I'm not a dealership person for I don't believe a thing most of them say, but I was blown away with the honesty and help I received from Derek. He's a stand up guy and I will be a dealership service customer going forward. I can't thank or say enough good things about Derek and the staff there. It's great to know I'm able to deal with stand up people, also Joe Mac was a great guy also we had a great conversation after he bought me my car after it was serviced, plus they have an ice cream cooler with great ice cream if I say so myself. Thanks again, Bobby D
Other Employees Tagged:
"Thank You Service Dept. Team"
I’d like to thank the service department management, the technicians, and service desk staff for their excellent work. Last week a 20K service was performed on my 2017 A4 that I purchased from Brendan Leary. You all did a wonderful job with the service and also addressed some other concerns for me quickly, professionally, and without hassle. It is well worth my drive from Beverly to have my car serviced at Herb Chambers of Burlington. I greatly appreciate how well my wife and I have always been treated at your dealership! It would be our pleasure to be a reference. – Paul & Cheryl K
Other Employees Tagged:
, There were others helpful to, but cannot recall names - so sorry!
Derek Brodeur did a great job assisting me with my vehicles repair and communicating with me on its status. All repairs and services were completed in a timely manner and to my satisfaction.
"Excellent place for car maintenance"
Courteous greeting when I dropped my car off and quick servicing of my car with a phone call to notify me when completed. They even washed the exterior for me.
"Great Service and great service advisor"
My A4 was in for routine maintenance. Derek is customer focused and took care of me from the minute I pulled in. If you are looking for excellent service and a great customer experience go to Audi Burlington and ask for Derek.
"Excellent service. "
- Audi Lover
Took my 2008 Audi A6 to this dealer for the first time for a recall issue. Quick and excellent service from Derek Brodeur managing my appointment and keeping me apprised of progress.