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Audi Burlington - Service Center

Burlington, MA

4.8
1,384 Reviews

1,384 Reviews of Audi Burlington - Service Center

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June 26, 2021

Nice and friendly! Very welcoming, no complains. Fast service and good communication More

by Judith Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Audi Burlington responded

We couldn’t ask for a better review of Audi Burlington, thanks so much Judith!

June 24, 2021

Jim was great. Incredibly professional, very communicative and worked with my schedule. Easy in and out and more importantly car issue resolved! Made the whole process very simple. THANK YOU More

by jt1087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Audi Burlington responded

Thank you for sharing your kind words about Jim. It's great to hear that he provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you

June 24, 2021

I don’t remember the name of person, she was very professional and very flexible in applying their services protocol More

by rikimusic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t see her name here
Jun 25, 2021 -

Audi Burlington responded

We are so happy to hear that you had a great time with the Audi Burlington team! Thank you!

June 24, 2021

I have been a customer of Herb chambers Audi in Burlington since 2013. The experience we've in sales and service is always extraordinary. On the service side I have worked exclusively with Derek More

by ray0103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Audi Burlington responded

It means so much to Derek and our team to hear we've continued to earn your business, Ray! Thank you so much for being an Audi Burlington customer all these years! We look forward to seeing you for many more five-star experiences in the future!

June 24, 2021

Always knowledgeable and professional Friendly courteous Always knowledgeable and professional Friendly courteous on time work done to standard Good availability nice waiting area Transportation and lo More

by m.mcgann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Audi Burlington responded

We are so happy to hear about your time at Audi Burlington! Thank you for your review!

June 23, 2021

They are absolutely the best! Customer service is A++. They deliver on time and friendly. All of my experience from sales, finance and service is always excellent. More

by Ahinds@catherinehinds.edu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim is so good! Please give him a raise and paid time off!
Jun 23, 2021 -

Audi Burlington responded

We couldn’t ask for a better review of Audi Burlington, thanks so much! 😀

June 23, 2021

I appreciate the timeliness in getting my car into the service department. They are always so accommodating. I thought Gary was very thorough in the work he did for me. Adnan was very helpful and always i More

by Tricia.kennedy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Audi Burlington responded

Thanks for trusting Gary and the Audi Burlington team! It is always our pleasure to take care of you and we greatly appreciate having you as a customer!

June 22, 2021

Very good service , welcoming , hard working, flexible, . I strongly recommended More

by Qiang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Jun 22, 2021 -

Audi Burlington responded

We are honored to receive your support, Qiang. Thank you! - Audi Burlington Team

June 18, 2021

They did a good job fixing my problem. It was somewhat hard to get an update. the service person I initially dealt with went on vacation More

by bfraim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Audi Burlington responded

Thank you for your honest feedback. We will use your comments to improve our communication for next time! Take care!

June 17, 2021

I took my vehicle in for its 20,000 mile service interval. The service at Audi Burlington was great, and the people there were courteous. I would certainly go there again. More

by jjk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Audi Burlington responded

We're so glad our team could help keep your vehicle in top shape! We appreciate your great review and five-star rating! We'll see you next time! Thank you! - Audi Burlington

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