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1,383 Reviews of Audi Burlington - Service Center
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November 04, 2013
I have received consistently exceptional service from this dealer for many years, especially from my service person, Jim Parolisi, for my most recent two Audis. I trust the quality of work, and greatly a this dealer for many years, especially from my service person, Jim Parolisi, for my most recent two Audis. I trust the quality of work, and greatly appreciate the efficiency of everyone at this dealership. I am treated with the utmost respect and courtesy and I value the good relationships I have here. They do excellent work, and have gone above and beyond in so many respects, to make sure I am happy. More
by AnnieKH
Employees Worked With
November 01, 2013
John is the man! He tried his best to get everything done for me within the same day that I had my service even though they were short on men. He is super nice and super friendly. Would recommend going for h for me within the same day that I had my service even though they were short on men. He is super nice and super friendly. Would recommend going for him when doing service! No regrets! More
by freedom2k8
October 28, 2013
John amd Peter were excellent, in every phase. Courteous, Professional and knowledgeable, in every way. They were fanstastic, the minute I walked in. Thank t ou both for everyrhing!! Courteous, Professional and knowledgeable, in every way. They were fanstastic, the minute I walked in. Thank t ou both for everyrhing!! More
by del021
Employees Worked With
John/ Service Advisor and Peter/Technician
October 26, 2013
I recently had my car serviced at Audi Burlington. I am extremely impressed with the level of customer service at this dealership. Jen Gardner handled the scheduling of my service appointment with professi extremely impressed with the level of customer service at this dealership. Jen Gardner handled the scheduling of my service appointment with professionalism and understanding. She managed to get me in that same afternoon!. I moved to the area from out of state over the Summer. I can tell you that Audi Burlington really goes above and beyond in comparison to my experiences at the dealership from which my car was purchased! John and Jim were equally as impressive with there level of service to me, the customer. I look forward to doing future business with your establishment! More
by megsy1
Employees Worked With
September 07, 2013
Great experience! The service on my car took longer than expected, but there was great communication and no issues about my keeping the loaner until my care was ready. The loaner was great and my car came expected, but there was great communication and no issues about my keeping the loaner until my care was ready. The loaner was great and my car came back running beautifull and clean inside and out. Highly recommended! More
by lneed
Employees Worked With
August 29, 2013
The service was prompt, courteous and efficient. The loaner was good, the car was finished and ready on time. The wait at drop off and pick up was short. The car was returned washed and vacuumed. Highly loaner was good, the car was finished and ready on time. The wait at drop off and pick up was short. The car was returned washed and vacuumed. Highly recommend this dealer for Audi service. More
by sgsimon
August 13, 2013
Elite Service, timely follow up and in a class of their own. The team at Audi, Burlington understands the expectations of their customers and strives to exceed them. First Class is an understatement. R own. The team at Audi, Burlington understands the expectations of their customers and strives to exceed them. First Class is an understatement. Respectfully, Gregory Nicoll Concord, MA More
by gnicoll
Employees Worked With
July 30, 2013
My 2010 A6 was in for scheduled maintenance and a few minor repairs. In customary fashion Jim took care of business quickly in a caring manner, keeping me informed of the progress along the way. If you minor repairs. In customary fashion Jim took care of business quickly in a caring manner, keeping me informed of the progress along the way. If you are looking to top a good sales experience with an outstanding after sales service experience, this is the place to go. Hats off! More
by GAMorin
Employees Worked With
July 26, 2013
I can't say enough about the Service Dept at Herb Chambers Audi in Burlington MA. I have never felt so confident in the fact that the service dept is fighting for me as their customer, and not workin Chambers Audi in Burlington MA. I have never felt so confident in the fact that the service dept is fighting for me as their customer, and not working purely for the manufacturer. Both Jeff Buchholz and Jim Parolisi have handled several issues I had, and exceeded my expectations every time. They always get my vehicle in right away, arrange for a loaner vehicle, and have my car fixed ahead of schedule. Their due diligence and attention to detail has not only ensured my problems were covered by Audi, but have saved me many future problems as well. Buy with confidence, knowing the best team around will have your back. When I buy my next car here, I am asking for the commission to go to the service dept, because that is why I am buying here again! More
by PatrickGillespie
July 16, 2013
Jim Parolisi has always been terrific to deal with. Having an older A8L and he always make sure I leave with a comparable loaner car. Because of the age the repairs/maintenance can get costly and Jim Having an older A8L and he always make sure I leave with a comparable loaner car. Because of the age the repairs/maintenance can get costly and Jim does a fine job explaining what's needed and does what he can to keep the cost in-line. I appreciate his follow-up and highly recommend him and the dealership. More
by DDouvadjian
Employees Worked With
