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1,423 Reviews of Audi Burlington - Service Center
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August 17, 2014
A Serious Problem Resolved Recently, I had one of those unwelcome surprises in which what seemed to be a minor problem with my Audi A4 turned out to be a very serious problem. I Recently, I had one of those unwelcome surprises in which what seemed to be a minor problem with my Audi A4 turned out to be a very serious problem. I took it to Herb Chambers Burlington Audi, where I had purchased this vehicle, and where I had purchased or leased five previous Audis. My service technician, Jim Parolisi, went miles above and beyond the call of duty. He was in touch with the manufacturing arm of Audi, and was able to fashion a very palatable solution to my problem. I am indebted to Jim for his efforts, and for the time he spent with me helping to resolve the problem. I have been strictly an Audi owner for the past 20 years or so, and see no reason to change my habits. More
by ahrusselljr
Employees Worked With
July 28, 2014
no service received for small parts purchase I needed to buy a new piece of insulation around one of the headlights for my Audi Allroad. Arriving at Audi Burlington the person at the parts counte I needed to buy a new piece of insulation around one of the headlights for my Audi Allroad. Arriving at Audi Burlington the person at the parts counter wanted me to describe it rather than having me point it out directly to him (my car was parked right outside). He said he was the only one covering the desk and he could not leave, which I understand, but there were no other customers there, neither did he attempt to make any reasonable suggestions to help any other way other than having me describe what I am talking about. After a little back-and-forth, one of the managers happened to walk by and convinced the parts person that it would not be too much hassle to simply walk outside. So, walking outside to the car was not such a problem after all! He then came with me and we identified the part needed, which was ordered for slightly above $100. I know driving an Audi comes at a cost, original parts are not cheap and the $100 are not breaking the bank for me, but if you see the small piece of plastic I am talking about you think it should not cost more than $5. Anyways, I know this is subjective, but my point is that I mistakenly expected to receive some service with this, because that’s part of why you are paying a premium. Coming back a week later to collect the part, I asked someone at the service desk if there was anything I needed to do to install the plastic insulation. He sent one of his coworkers to ask a technician in the back and she came back stating I need take out the headlight and then fix the part, but the good news is that I would not need any special tools. I did not expect that this was needed and I have since fitted the piece without taking the headlight out. When I declined to go down that path and said that this would be too much overall cost for what this little insulation was doing he sent me on the way with a sarcastic “a part costing $100 is about the cheapest you can get for a car like this”. I have driven several Audi’s in the past, love the cars, have experienced fantastic service in several places but think this particular situation left me with a bitter taste. Maybe the transaction was not big enough? Helping out by fixing the part would have been no more than a few minutes for a Audi service person. Following this review, a customer service manager contacted me to follow up on my experience, particularly with respect to rebuilding relationships. I appreciated the communciation and acknowlegdement.. More
by hn9182
Employees Worked With
names not known
June 08, 2014
Disappointed! Could not be more disappointed. Car was in for 55,000 mile tuneup. Got in it to pick up and two service lights were on before I left the lot. Unfortun Could not be more disappointed. Car was in for 55,000 mile tuneup. Got in it to pick up and two service lights were on before I left the lot. Unfortunately didn't realize this until after I was nearly home because I was to busy resetting the computer settings which had been changed. A complete waste of my time which I will have to return after dropping $1000! More
by msr01
Employees Worked With
Mike in service
April 24, 2014
ALWAYS the best experience When I was looking to purchase my Audi A8 (leaving behind a MB S500), I shopped the three primary Audi dealers in Metro_Boston: Burlington Audi, Brook When I was looking to purchase my Audi A8 (leaving behind a MB S500), I shopped the three primary Audi dealers in Metro_Boston: Burlington Audi, Brookline and Westwood. Based on personal interaction with the Salespersons and the Yelp reviews, I purchased my A8 thru Herb Chambers Burlington Audi, even though the two other dealerships were closer. Beyond happy with my decision. I appreciate being personally recognized both on the phone and when I arrive, prompt and efficient attention, the Service Department accurately assesses what needs to be done, and never have I had a problem with a repair. My Service Consultant, Jim Parolisi is a model for the way Customer Service (and satisfaction) should be provided. Theirs is a standard others should strive for. More
by doctorharrison
Employees Worked With
February 24, 2014
I've been getting my Audis serviced at Audi Burlington since 2008, and I've been nothing but thrilled with the experience I've received over the last 6 years. The staff are helpful, knowledgeab Burlington since 2008, and I've been nothing but thrilled with the experience I've received over the last 6 years. The staff are helpful, knowledgeable, friendly, and accommodating, and they always treat me like a VIP. While service isn't cheap, it is in-line with other dealerships, and the quality is top notch. I've recommended Audi Burlington on many occasions in the past, and would absolutely recommend them again without hesitation. More
by adamromanow
Employees Worked With
Other Employees :
Jeff Buchholz, Cindy Budzianowski
February 10, 2014
I went for service for a noise that was there since sometime. Audi had already replaced parts under warranty to solve the problem with no success. This time they told me they would do what it takes to sometime. Audi had already replaced parts under warranty to solve the problem with no success. This time they told me they would do what it takes to find and fix it. The issue was basically invisible and they had to compare my car with another one to find the issue in the roof box (it is a cabrio). That has been tuned, and the service team has been driving in my car to make sure it was fixed, and they succeeded to fix it. What I love is that you get a nice loaner, a smile, everything is on time, and regular updates by phone. I wish all service teams would be the same. Congratulations More
by CCOU
Employees Worked With
Jeff Buchholz
February 07, 2014
Cindy really went above and beyond Before I came in she offer me a loaner car for the day. This made it real convenient for me. I came in for the first 5000 mile check and she went over everything the offer me a loaner car for the day. This made it real convenient for me. I came in for the first 5000 mile check and she went over everything they were going to do then brought me to the loaner car, a nice Q6. I couldn't get the loaner car back until the next morning and that was fine. Cindy called me to say the car was done and enjoy the day. The next morning I dropped off the loaner and picked up my Q5. It took less then ten minutes. Thanks Sean More
by seancashell
Employees Worked With
Cindy Budzianowski
January 31, 2014
I regularly service my Audi A8 and S4 Cabriolet with Audi Burlington and they are really the best. Jim Parolisi is the most focused service advisor I have ever come across. he listens to my concerns, takes Burlington and they are really the best. Jim Parolisi is the most focused service advisor I have ever come across. he listens to my concerns, takes notes and doesn't miss a beat. every service issue I have ever presented him has been resolved. I have compared parts and service pricing and Audi Burlington was the most aggressive, they have always had a car for me to drive during servicing & the technicians have always had the answers to all my technical questions. I have never heard NO or I CANT. I have interacted with the General Manager Adnan Sehovic and he is always kind and sincere and will never allow you to leave unsatisfied. Every promise he has ever made me has been fulfilled. These 2 Employees are the real reason I will continue to service with and recommend Audi Burlington to everyone. More
by JasonGrz
January 24, 2014
There are many elements of "outstanding or extraordinary" service that go far beyond politeness and routine. The key element is to understand and identify with the customer as an individual an extraordinary" service that go far beyond politeness and routine. The key element is to understand and identify with the customer as an individual and focus on his/her specific needs. In my 47 years of driving various brands and models I have never felt as comfortable and unworried about any mechanic as Jim (Parolisi) anywhere. As a native German, born near the AUDI facilities, I am obviously spoiled by the precision of the German service approach. Jim is definitely at the same and in some areas above that standard. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More
by lreibling
Employees Worked With
January 24, 2014
I have recently started to bring my Audi S5 to Burlington for maintenance and service. Jim P. and the rest of the Audi service team have been a breath of fresh air. They have been extremely helpful and were for maintenance and service. Jim P. and the rest of the Audi service team have been a breath of fresh air. They have been extremely helpful and were able to figure out the problem I was having w my car. They promptly called and explained the issue. Audi's service department had the part ordered, delivered, and completed the following day. I was very impressed and happy to know I can count on them for quality service. I will continue to bring my car to Burlington Audi in the future. Cheers!! More
by tdeprey
Employees Worked With
