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Audi Burlington - Service Center

Burlington, MA

4.8
1,391 Reviews

1,391 Reviews of Audi Burlington - Service Center

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July 11, 2023

Service dept person was very helpfull and Explained the process well. Work completed in a timely manner. Great coffee machine for the customers. More

by Tonycrescente11234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Hebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Zizza
Jul 12, 2023 -

Audi Burlington responded

Hi Tony, thank you for the positive review! We're glad to hear that our service department was helpful and efficient. Enjoy your day and we hope to see you again at Audi Burlington!

July 09, 2023

The service that they provide is always excellent. Anthony and his team kept us updated on the status of our repairs and they had our car back to us days earlier than expected. More

by Debby E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Audi Burlington responded

Debby, thank you for the great review! We're so glad to hear that Anthony and his team provided excellent service and got your car back to you ahead of schedule. We appreciate your business and hope to see you again at Audi Burlington!

July 08, 2023

Nice place, really neat and clean with a really good staff. I had a really good experience at Audi Burlington and Max made better. I need a ride from the dealer and Max got a Lift. I never seen that bef More

by eartiles23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Jul 10, 2023 -

Audi Burlington responded

Thank you for the excellent review! We're thrilled to hear that Max & the team provided you with a truly excellent experience and we hope to see you again next time here at Audi Burlington!

July 08, 2023

Efficient, courteous service. Excellent communication between dealership and client. My car was repaired quickly and thoroughly. Anthony was an excellent facilitator and answer More

by kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Audi Burlington responded

Kathleen, thank you for the kind words! We're so glad to hear that Anthony provided excellent service and took care of all your needs. Drive safely, and we hope to see you again at Audi Burlington!

July 08, 2023

Audi Burlington is the best car dealership I have had the pleasure to work with. More

by janganley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Audi Burlington responded

Our team loves to hear that we've done our part to ensure a five-star experience! Thank you for such a great review, Jan! - Audi Burlington

July 07, 2023

Tried to get me to replace turbo charger for 5k because check engine light was on. When I got the car back and drove about 25 miles the check engine light shut off. I took it to another Audi dealership in More

by Henry.cochran23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Brodeur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Audi Burlington responded

Hi Henry, there is no reason to think that our diagnosis was incorrect in this instance. If another dealer missed that we recently cleared the check-engine light I would be concerned about their integrity or competence. The fault code stored in the vehicle's computer indicates a faulty turbo. If you care to discuss this further please reach out to me directly. - Matthew Brickey - Service Manager - mbrickey@herbchambers.com

July 06, 2023

Always excellent service. The video walk around was awesome! Thank you a clean when I picked it up! More

by Audi/Honda Driver
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Audi Burlington responded

Thank you for the positive feedback and for choosing Audi Burlington. We'll make sure to keep providing great service and clean vehicles. Have a fantastic day!

July 06, 2023

Good communication when car is being serviced. Scheduling was easy online. Pleasant and knowledgeable staff More

by patt227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Audi Burlington responded

Thank you for the positive review! We're glad to hear that our team at Audi Burlington provided you with excellent service & communication. If there's anything else we can assist you with, please don't hesitate to let us know. Have a great day!

July 06, 2023

My experience was great , they have a customer-focused staff in both sales and service More

by jggehrig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Audi Burlington responded

Thank you for the wonderful review of our Audi Burlington team! We appreciate your business and hope we have the opportunity to serve you again in the future!

July 06, 2023

Convenient location, courteous staff, no problems making appointments, love the option of a courtesy car if needed. More

by cthorpbolton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your service needs! We appreciate your kind feedback, as well as your continued support, and look forward to seeing you at your next visit. Take care!

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