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Audi Burlington - Service Center

Burlington, MA

4.8
1,391 Reviews

1,391 Reviews of Audi Burlington - Service Center

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March 29, 2023

My experience with Audi Burlington for service of my vehicle has always been great. Check in is prompt, and the staff communicate well throughout the service. I would highly recommend the service depar More

by Jaime S
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Audi Burlington responded

Thank you for the wonderful feedback, Jaime! We appreciate you trusting the Audi Burlington team with the care of your vehicle and look forward to seeing you at your next visit!

March 28, 2023

Great service department for a number of years and one of the reason I buy from the dealership. More

by RR
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Audi Burlington responded

We're grateful for your continued support of the Audi Burlington team! Take care and please don't hesitate to reach out the next time we can be of assistance!

March 25, 2023

Best experience I’ve had , and I’ve been to A LOT of dealers. So genuine. Ali went above and beyond to cater to all of my needs. Adnan had the kindest smile and brought out a coloring book while my daug More

by AJNico725
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison, Ali Mohajer, Kelly Mullaney
Mar 27, 2023 -

Audi Burlington responded

Thank you for sharing your experience! We're thrilled to hear that Ali & Adnan took such wonderful care of you & your daughter and we'll be sure to pass along these kind comments to them. Thanks for choosing Audi Burlington and please don't hesitate to reach out if there's anything else we can do for you!

March 24, 2023

Excellent service, professional, courteous. Kept me informed about progress. Helpful and direct communication. Highly recommended. More

by JA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Audi Burlington responded

Thank you for the wonderful feedback about your recent experience with the Audi Burlington team! We appreciate your support and hope you won't hesitate to reach out if we can be of service again in the future!

March 24, 2023

Excellent customer service! I’m pleased with the repairs as well as the consistent follow ups throughout the process to ensure I was kept updated the entire time! Five out of fi More

by AmyA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Mar 27, 2023 -

Audi Burlington responded

Hi Amy, We're so glad your service visit earned us five stars! We hope that you return for your next appointment! Thank you! - Audi Burlington

March 23, 2023

All personnel are always friendly and accommodating. Service was done promptly. All cost given before work is done. Love having a loaner. Car always returned better/cleaner than when I drop it off More

by PRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Audi Burlington responded

Thank you for the wonderful feedback! We appreciate you trusting the Audi Burlington team with your service needs and look forward to seeing you again next time!

March 23, 2023

Derek handles the service on both my Q7 and S5 He takes care everything prior to me dropping off one of my vehicles all the way until I it’s time to pick it up. I don’t have to worry about a thing. The pro More

by K.mart_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison, Sven Curkic
Mar 24, 2023 -

Audi Burlington responded

Thank you for trusting Derek & the Audi Burlington team with the care of your vehicles! We're grateful for your continued support and look forward to seeing you next time!

March 21, 2023

Great experience dealing with recall. Thank you. Appreciate the updates and honesty. Nice staff and easy scheduling More

by A girl with Audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Audi Burlington responded

Thank you for the wonderful feedback! We appreciate you trusting the Audi Burlington team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

March 17, 2023

Had a broken fuel filler door. Service scheduled for the day after I called. Actuator replaced in under an hour. Covered by Pure Protection plan for $100 deductible. More

by BobL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Mar 17, 2023 -

Audi Burlington responded

Thank you for your review, Bob! We're so happy that our technicians provided you with an excellent visit! We look forward to working with you next time! -Audi Burlington

March 15, 2023

Outstanding service led by Jim. Timely and efficient. Easy to schedule and pickup as well. More

by JohnMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Audi Burlington responded

We appreciate the kind words, John! Jim and the team are looking forward to providing five-star care again! Thank you! - Audi Burlington

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