Audi Burlington - Service Center

I recently had a major repair done to my Audi. I Was processed with a loaner for over a month which was great. Anthony was great at keeping me informed of the progress. Went above and beyond t I Was processed with a loaner for over a month which was great. Anthony was great at keeping me informed of the progress. Went above and beyond to help keep the cost down. I was however very frustrated that the engine died @ 90k miles . I’ve also had issues with the brakes an a rattling noise in my sunroof. None of these issues has anything to Anthony’s service but unfortunately my review impacted him greatly which I had not intended. I feel terrible and hope this review provides some clarification. I would like to make things right for Anthony so please respond with suggestions More

Max was wonderful, he kept me informed and was able to answer all of queisons answer all of queisons More

Audi Burlington is great about service and providing clients with loaner vehicles. They make everything very easy. clients with loaner vehicles. They make everything very easy. More

Fantastic communications and transparency through the entire process of the repair. Everything was up to par with my expectations. entire process of the repair. Everything was up to par with my expectations. More

Max was wonderful. He explained everything to me and made sure I was comfortable while waiting. Definitely would be happy to see him again! He explained everything to me and made sure I was comfortable while waiting. Definitely would be happy to see him again! More

I had a battery issue with my Q5, and I was able to get immediate access to service. The problem was evaluated quickly, and I was continually updated on the status of the car. The process was virtually sea immediate access to service. The problem was evaluated quickly, and I was continually updated on the status of the car. The process was virtually seamless. More

Easy drive in, a nice waiting room, quick and timely service, communication. Highly recommend getting serviced here service, communication. Highly recommend getting serviced here More

Jim at the service counter was extremely helpful. He answered all my questions and got me in and out quickly. However, the young woman who answered the phone Friday evening at 5:30 ( Briana), was n He answered all my questions and got me in and out quickly. However, the young woman who answered the phone Friday evening at 5:30 ( Briana), was not helpful at all and did nothing but transfer me to unanswered lines. When I called back to explain she acted as if I was putting her out that I was calling again. That young lady could use some customer service training for sure. More

Max my service advisor was excellent. However the dealership itself fell a little short. Honestly if not for Max’s attentiveness I probably would consider other dealerships. I scheduled m However the dealership itself fell a little short. Honestly if not for Max’s attentiveness I probably would consider other dealerships. I scheduled my service appointment 2 weeks in advance with the condition of needing a courtesy vehicle. When I got to the dealership at 8:30am the guy corralling the cars into the drop of area was pretty rude. Not sure if he was having a bad day or something else but he didn’t say hello or anything just told me to leave the keys in the car and just seemed to have an attitude. Maybe he’s just not a morning person but it was already a bad start. Then I found out that their were no courtesy vehicles but when I walked through the lot to check out the used cars they had there were three cars labeled courtesy vehicles so another thing leaving me with a sour taste in my mouth. Finally my service I was told my car was fixed for the keyless entry issue in all but 1 door because the sensors for the doors are on back order however when I tested it myself when I got home none of the doors worked so what did I pay for? Fortunately when I called Max he let me know that I could come in and theyll take care of me. Either way in summary, it’s possible this was an isolated incident but I will definitely expect a better experience next time I come in. More

Service department is really going down hill,i went for a battery with an appoinment-4 hours,,,i should not have gone back,made an appointment for a recall ,was told on the phone when i made the appointment battery with an appoinment-4 hours,,,i should not have gone back,made an appointment for a recall ,was told on the phone when i made the appointment 1-1 1/2 hours, ok ill wait,i bring the car in only to be told time frame is 4-5 hours and they dont have any loaners,picked up my keys and off i went,i wont be back More