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Audi Burlington - Service Center

Burlington, MA

4.8
1,386 Reviews

1,386 Reviews of Audi Burlington - Service Center

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January 26, 2023

Amazing service ! Gary is knowledgeable, patient and kind and showed no signs of frustration despite my own! Worked with me over the phone and e-mail and what he sugge More

by Bellabbelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Jan 30, 2023 -

Audi Burlington responded

Thank you for the kind comments! If there's anything we can do to improve your rating from three stars to five, we would appreciate the feedback. Respectfully, Matthew Brickey - Service Manager - mbrickey@herbchambers.com

January 25, 2023

This a great dealership that truly takes care of their customers. Jim Parolisi is a top notch service consultant who knows his stuff and is excellent at working with customers. More

by executiveleader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Audi Burlington responded

Thank you for the kind review! Jim & the team are grateful for your support and look forward to seeing you next time here at Audi Burlington!

January 25, 2023

Anthony was very helpful. As soon as I walked into the service department he asked me if I needed help. He had me checked in and in a loaner car in 10 minutes. When I picked u More

by Tscannell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrara
Jan 26, 2023 -

Audi Burlington responded

Thank you for taking the time to leave this kind review! We're happy to hear Anthony provided you with such wonderful service and we can't wait to share this fantastic feedback with him. Thanks for trusting Audi Burlington with your business and please don't hesitate to reach out if we can assist you with any future automotive needs!

January 23, 2023

Excellent service, folks in the service department are friendly, helpful and trustworthy. Strongly recommend this service department More

by Erin.coglianese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Audi Burlington responded

Your recommendation and five-star rating mean so much to us, Erin! We look forward to helping you during your next routine service visit! Thank you! - Audi Burlington

January 20, 2023

Excellent service and staff, would highly recommend this professionally run dealership. Knowledgeable, great communication and friendly. Respectful too… More

by Butch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Servideo, Kelly Mullaney
Jan 20, 2023 -

Audi Burlington responded

Thank you for sharing your excellent review! We look forward to seeing you next time at Audi Burlington!

January 19, 2023

An excellent customer service experience that I want to call out - This is my third vehicle from Herb Chambers Audi Burlington, and I don’t think I will ever buy from anyone else. I love these folks. It’s More

by edwardhurleywales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Audi Burlington responded

Edward, We're so happy Jim and the team made the experience of servicing here at Audi Burlington! Thank you for trusting us with your car!

January 13, 2023

Excellent service by Kelly! Came in to add fluid to my car but got a complete check up , thank goodness because my tires were so bad and I was informed . More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Jan 13, 2023 -

Audi Burlington responded

Thanks for the five stars, Mary! We're glad to hear that Kelly and the rest of the crew here at Audi Burlington could assist you during your service appointment. We hope to see you back!

January 13, 2023

Audi Burlington is always helpful accommodating. I love the video from the technician after a service! More

by LSchwarz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Audi Burlington responded

Thank you for the excellent feedback! Our Audi Burlington team is honored to receive your support and looks forward to seeing you next time!

January 13, 2023

Anthony Ferreira offered excellent service. Video summary of work that was done and finished ahead of schedule. More

by Audi Q5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
Jan 17, 2023 -

Audi Burlington responded

Thank you for the review! Anthony & the team appreciate your business and look forward to seeing you next time here at Audi Burlington!

January 12, 2023

Very focused on the customer, great communication and very friendly and accommodating , I’ll go back for sure for service More

by Infinity owner 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Jan 12, 2023 -

Audi Burlington responded

Thank you for sharing your review! We're so happy that we earned your 5 stars! -Audi Burlington

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