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Audi Burlington - Service Center

Burlington, MA

4.8
1,383 Reviews

1,383 Reviews of Audi Burlington - Service Center

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November 09, 2022

Even with renovations going on, the place was clean and well thought out. Sales area very efficient. More

by pwesolowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Audi Burlington responded

Thank you so much! We're happy to hear that our team could make the experience great, despite the renovations! We look forward to seeing you again at Audi Burlington!

November 07, 2022

Pleasant, knowledgeable. Quick service. Accommodating waiting area. Would recommend. Pleasure to deal with. Thank you More

by Toddbertolami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Nov 08, 2022 -

Audi Burlington responded

We're so happy we could be part of this five-star experience, Todd! Thank you for being an Audi Burlington customer!

November 04, 2022

Very organized and supportive. Greeted quickly and efficiently. Options to remain or go which is great. I wish someone had told me about the construction. More

by Lolafo733
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Audi Burlington responded

Thank you for the review and feedback. We appreciate your business and hope you'll be visiting our Audi Burlington team again in the future. Take care!

November 02, 2022

Considerate, responsive, and thorough. The alternator failed leaving partially in the road. Audi roadside assist was 90 minutes away at a minimum leaving me to call the local police to p More

by Mgr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Audi Burlington responded

Thank you for sharing your experience! We're so glad our Audi Burlington team was able to assist you and we hope we can be of service again in the future. Take care!

October 30, 2022

Derek was a huge help as always. He got my car in immediately and got me a loaner. With an hours I had a full diagnosis and a solution. This is the best Audi service location. More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Audi Burlington responded

Thank you for the review! We're so glad Derek was able to assist you in a timely manner and we'll be sure to share this kind feedback with him and the team. Take care and we'll see you next time here at Audi Burlington!

October 29, 2022

I had my car serviced today. Jim took care of me. He was very nice to work with. They explained everything in detail. I have always had a great experience here. I highly recommen More

by ChristineRDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Audi Burlington responded

Thank you for your review, Christine! We're so happy that Jim took such great care of you during your recent service experience! We look forward to seeing you next time! -Audi Burlington

October 29, 2022

Excellent and personal service. The car was ready when I was told, was clean, and felt like new. More

by Mreich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Audi Burlington responded

Thank you for sharing your review! We appreciate your business! -Audi Burlington

October 28, 2022

Despite slow computer issues, Jim was able to update my records and get me set up for my service appointment and a loaner. More

by msr01908
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Audi Burlington responded

Thank you for sharing your experience! We're glad Jim was able to assist you and look forward to your next visit here at Audi Burlington!

October 28, 2022

Prompt and very good service. I was able to have my SQ5 towed in due to a tire blowout. Derek was fantastic as always. Provided me with a loaner car and had my car fixed in a coup More

by Audi A6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kotsiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laris Gacanovic
Oct 31, 2022 -

Audi Burlington responded

Thank you for trusting Audi Burlington with your SQ5! We're happy to hear Derek provided you with an excellent experience and we look forward to serving you again next time. Take care!

October 28, 2022

Came in to get a window issue fixed - they took a few days to get the right part, but the overall experience was quite smooth and they also washed the car as a nice extra touch. Kelly was great at keepin More

by drp149
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Oct 31, 2022 -

Audi Burlington responded

Thank you for the review! We appreciate you trusting Audi Burlington with your vehicle and are happy to hear Kelly & the team made the experience a smooth one for you. Take care and please don't hesitate to reach out if we can be of service again in the future!

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