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Audi Burlington - Service Center

Burlington, MA

4.8
1,382 Reviews

1,382 Reviews of Audi Burlington - Service Center

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August 19, 2022

Herb Chambers customer service is excellent. Always a great experience with service department. Kelly Mullaney and Matthew Brickey are amazing! More

by Jack224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Brickey, Kelly Mullaney
Aug 19, 2022 -

Audi Burlington responded

Thank you for trusting Audi Burlington with your service needs! We look forward to your next visit!

August 17, 2022

Timely efficient service. Waiting area is a bit subpar. Could use an upgrade of some kind More

by saw96555@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Aug 29, 2022 -

Audi Burlington responded

Hello, Thank you for your review. We are glad we were able to provide excellent service. Great news - we are in the process of entirely remodeling our Burlington facility. Expect to be impressed when it is completed.

August 17, 2022

Professional friendly service all expectations were met. Service consultant very helpful explaned what needed to be done to complete the service More

by Victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Audi Burlington responded

Thank you for the kind words and five-star rating, Victor! The Audi Burlington team is honored to have you as a loyal customer!

August 16, 2022

Very happy with customer service. Derek is very easy to deal with. Love my Q5 More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Audi Burlington responded

Hi Mary, thanks for the five stars! We're glad to hear that Derek could assist you during your visit with us. We hope to see you back! -Audi Burlington

Aug 17, 2022 -

Mary responded

Paulmaryd@comcast.net

August 12, 2022

Drop off and pick up were easy - Jim my advisor was great and communicated what was happening with my car. I requested a loaner which they had ready for me. The first time I went for service I was told there More

by PWH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Audi Burlington responded

Thank you for sharing your experience! We appreciate you trusting the Audi Burlington team with your service needs and look forward to seeing you next time!

August 11, 2022

Excellent after sales service. I purchased the Audi care plan and have been satisfied with each of my last 5 service appointments, including explanation of inspection reports and v More

by karthik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Aug 12, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback! We're truly honored to receive your support and look forward to your next visit with us here at Audi Burlington!

August 09, 2022

Excellent service just recently, Gary was very good in helping me in and out quickly and very pleasant and knowledgeable! More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Aug 09, 2022 -

Audi Burlington responded

Hi Mary! Thanks for the five stars. We're glad to hear that Gary could assist you during your visit with us here at Audi Burlington. We hope to see you back for all of your future auto needs!

August 05, 2022

Gary was informative and extremely helpful even with a very old issue that I was having from a prior service center. More

by mldimitrov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Aug 05, 2022 -

Audi Burlington responded

Thanks for the five stars! We're honored to hear how Gary could assist you during your visit here at Audi Burlington. We hope to see you back for all of your future auto needs!

August 05, 2022

Great working with Jim. Always a pleasure I will be back for service again. Regards More

by Avon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Audi Burlington responded

Thank you for your support! Jim & the team look forward to your next visit with us here at Audi Burlington!

August 04, 2022

Excellent service. I made an appointment, arrived on time, and the work was completed in a timely fashion. And they washed my car. I have been a customer of Audi Bur More

by Opus25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary, Gary Carman
Aug 05, 2022 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your automotive needs! We're truly grateful for all of your support over the years and look forward to seeing you next time!

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