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Audi Burlington - Service Center

Burlington, MA

4.8
1,382 Reviews

1,382 Reviews of Audi Burlington - Service Center

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August 02, 2022

These guys are a first class service organization, especially Derek. Everything you would want from a high end auto experience. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Brodeur
Aug 03, 2022 -

Audi Burlington responded

Thank you for the excellent review, Ken! We appreciate you trusting Derek & the Audi Burlington team with your service needs and look forward to seeing you next time. Take care!

August 01, 2022

The professionals were courteous, attentive and responsive. Thank you very much. I have nothing else to say. More

by Matt G
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Audi Burlington responded

Hi Matt, thank you for sharing your review! We look forward to seeing you next time at Audi Burlington!

July 29, 2022

They understood the urgency of my situation and asked to bring my car right away. Got fixed More

by Ghernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Audi Burlington responded

It makes us happy to hear that we helped take care of your issue quickly! We hope that you continue to have five-star experiences at Audi Burlington in the future! Thank you!

July 29, 2022

Jim has been a pleasure to work with over the 3 years since I moved to MA. He recently referred me to Brendan Leary for the purchase of another Audi after my previous one got totaled in an accident. He More

by executiveleader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Audi Burlington responded

We are grateful to you for leaving Jim and Brendan your five-star review! Knowing that we've earned your five-star rating means the world to us and we look forward to assisting you again at Audi Burlington! Thank you!

July 28, 2022

The first year service this morning for my Audi Q8, the process of intake and service was efficient. Derek kept us informed of the progress. The car was washed and clean and sales team also helped me to se More

by Jayagoyal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Audi Burlington responded

We're pleased that you feel confident coming to Derek for your Audi Q8 service! Thank you for being part of the Audi Burlington family!

July 27, 2022

Clean environment, friendly staff, good service. The wait time for service is rather long but I can handle it More

by skunin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Jul 28, 2022 -

Audi Burlington responded

Thank you for the review and feedback. We appreciate your support and look forward to your next visit with us here at Audi Burlington!

July 23, 2022

They accommodated my emergency flat tire repair and were able to provide a new tire. Nice work. More

by Hmsalem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Jul 26, 2022 -

Audi Burlington responded

We're so glad we could help you out! Thanks for the great review and please don't hesitate to reach out if we can be of service again in the future! - The Audi Burlington Team

July 23, 2022

service was outstanding! ! complex repair , estimate of work accurate and timely, quick turnaround, great value More

by jwnolan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Audi Burlington responded

Thank you for taking the time to share your experience working with our team at Audi Burlington! We appreciate your business and look forward to seeing you next time!

July 22, 2022

The staff are very knowledgeable and helpful. Friendly too. When my primary service advisor was on vacation the service manager picked up the ball and kept me informed. More

by marcy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Audi Burlington responded

Hi Marcy, thank you for taking the time to share your review. We're happy that our team members stepped up and kept you informed! -Audi Burlington

July 21, 2022

Continued excellent service. Video service evaluation which is texted to you really helps out the service experience More

by Sdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Audi Burlington responded

Thanks for the five stars! We hope to see you back here at Audi Burlington for all of your future automotive needs!

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