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Audi Burlington - Service Center

Burlington, MA

4.8
1,382 Reviews

1,382 Reviews of Audi Burlington - Service Center

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July 20, 2022

I purchased a certified 2015 Q5 3T in 2917 at AUDI BURLINGTON, I had been shopping for this configuration with the ext/int color combo for months, the sales process was smooth. I have been bringing m More

by jedengler10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

jedengler10 responded

Thanks

Jul 21, 2022 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your automotive needs! It's been our privilege to serve you & your vehicle and we look forward to doing so for all the miles to come. Take care and we'll see you next time!

July 19, 2022

Very pleasant and efficient people. Kelly was fantastic to work with. Nice addition with the video from service dept. kept up to date during process. Great to work with More

by Snow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Jul 20, 2022 -

Audi Burlington responded

Thank you for taking the time to share this wonderful review of Audi Burlington! Kelly & the team look forward to seeing you again next time!

July 19, 2022

Another great service visit at Chambers Audi Burlington. As usual, Jim Parolisi represented his company’s dealership with professionalism and attention to details making the most recent visit a seamless pl More

by NewRide
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Audi Burlington responded

Thanks for the five stars! We're honored to hear that Jim could assist you during your time with us here at Audi Burlington and we hope to see you back here for all of your future automotive needs!

July 18, 2022

Anticipation a long service time, Kelly arranged a rental for me, which was very convenient for me. The service was done well and professionally. More

by Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Jul 20, 2022 -

Audi Burlington responded

Thank you for the positive feedback, Charlie! We appreciate you trusting the Audi Burlington team with your business and hope we can be of service again in the future!

July 15, 2022

Courteous, on time, great facilities. Work was done as expected. Proactive follow up before and after service. More

by Ash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Audi Burlington responded

Thank you for the positive feedback about your recent experience with the Audi Burlington team! We appreciate your business and hope you'll be visiting us again in the future!

July 07, 2022

Gary Carman, my service consultant, was excellent. The video walk-thru from the technician was helpful. The free loaner vehicle is also appreciated. More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Jul 11, 2022 -

Audi Burlington responded

Thank you for taking the time to share this wonderful feedback, Mark! Gary & the rest of the Audi Burlington team look forward to serving you again in the future!

July 07, 2022

Excellent customer service by Derek Brodeur. I appreciated the movie the technicians took explaining the problem, with commentary too. Very impressive! More

by Very Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Audi Burlington responded

We appreciate you taking the time to leave Derek a great review! We look forward to seeing you again at Audi Burlington! Thank you!

July 07, 2022

I took my car in to have a major service done and Ray took incredible care of me. He was super transparent and communicated with me throughout the whole process. The car was back in the estimated time an More

by cgiersch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Hebert, Gary Carman, Kelly Mullaney
Jul 08, 2022 -

Audi Burlington responded

We understand it's never easy to have major service, but we're glad that Ray could make it a bit easier! Thank you for leaving us the wonderful five-star review! - Audi Burlington

July 07, 2022

I have purchased both my Audis at Audi Burlington and have had all maintenance service done there for 15 years. More

by Isabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Audi Burlington responded

Your feedback means the world to us, Isabel! We're glad you feel confident buying and servicing at Audi Burlington! Thank you for trusting us to provide the best for you and your Audis!

July 06, 2022

I love bringing my car to this Audi but I had a really bad customer service with one of the Associates or service guy (Ray H.) really rude in person and thru the phone. I never had a bad customer service More

by Pony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Hebert
Jul 06, 2022 -

Audi Burlington responded

Thanks for the positive review! We apologize that the experience wasn't up to par to it's usual and we hope to see you again for a full five-star visit next time! -Audi Burlington

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