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Audi Burlington - Service Center

Burlington, MA

4.8
1,386 Reviews

1,386 Reviews of Audi Burlington - Service Center

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April 26, 2022

I came from another Audi dealership and Audi Burlington is way better! Way easier to make appointments, zero hassle loaners , great quality workmanship. Ray Hebert & Jason Russo were an excellent team. Aud More

by edgar7314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hebert & Jason Russo
Apr 26, 2022 -

Audi Burlington responded

Thank you for taking the time to share your experience working with Ray and Jason! We're so happy that we provided you with an efficient appointment! We look forward to seeing you next time at Audi Burlington!

April 26, 2022

Great service Extremely pleased would highly recommend Burlington Audi to my friends and family Friendly , courteous and welcoming More

by Joanmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Joanmel responded

Great

Apr 27, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback! We appreciate you coming to visit us here at Audi Burlington and look forward to seeing you again in the future!

April 26, 2022

Amazing service Derek was polite and knowledgeable He explained everything to me My car was fixed in a timely fashion More

by Joanmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Audi Burlington responded

Derek and the team are so happy you had a positive experience here! Thank you for coming to Audi Burlington!

April 23, 2022

Service used to be great. Just had my car serviced. Dropped on a Thursday and promised it would be done on Monday. On Monday I received no update and the dealership didn’t ret More

by John R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa? She kept answering the service number when I called and then put me on hold for ever
Apr 26, 2022 -

Audi Burlington responded

Hi John, we apologize for this level of service and would like the opportunity to discuss the details of your visit with you directly. Please reach out at your earliest convenience. Thanks, Matthew Brickey - Service Manager - mbrickey@herbchambers.com

April 22, 2022

Audi Burlington is nice dealership stuff is quite nice ,workmen ship good Uptill now I don’t have a problem. More

by Hardik Patel
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Apr 22, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback, Hardik! We look forward to seeing you next time here at Audi Burlington!

April 22, 2022

Gary at Burlington Audi was a pleasure to work with. He was informative and responsive to our issues with our vehicle More

by Jbusco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Apr 22, 2022 -

Audi Burlington responded

We're so happy to hear this wonderful feedback and can't wait to share it with Gary! Thank you for visiting Audi Burlington. We hope to see you again next time!

April 21, 2022

When waiting for service, it is quick and efficient and Pay attention to detail. The staff are friendly and courteous. More

by leberth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t see
Apr 22, 2022 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your service needs! We appreciate your wonderful feedback and hope to see you again next time!

April 18, 2022

Herby was very helpful and professional. Excellent service. Waiting area was comfortable. Also appreciated the complimentary vacuum and car wash. More

by P1a2s3c4a5l6triangle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herby (service)
Apr 19, 2022 -

Audi Burlington responded

Thank you for taking the time to share your experience working with Herby and the rest of our team! We're pleased to hear that we went above and beyond during your recent visit!

April 17, 2022

Great customer service, quality maintenance and attention to detail, timely advice and follow through, great communications More

by Nedpreston23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Apr 19, 2022 -

Audi Burlington responded

Thank you for the excellent feedback! We appreciate you coming to visit us here at Audi Burlington and we look forward to seeing you next time!

April 16, 2022

Great dealership. Everyone is very professional and they are super efficient. They get you right in and right out and take care of every last detail. Highly recommend More

by bdeon28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Audi Burlington responded

Thank you for the fantastic feedback! We're grateful for your continued support and look forward to seeing you next time here at Audi Burlington!

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