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Audi Burlington - Service Center

Burlington, MA

4.8
1,386 Reviews

1,386 Reviews of Audi Burlington - Service Center

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April 15, 2022

60k mile service today. Jim Parolisi does a great job. He listens and then explains More

by Rich B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Rich B responded

Jim Parolisi does a great job. Helpful, knowledgeable and accommodating. One of the reasons I continue to have my vehicle services at Burlington Audi.

Apr 18, 2022 -

Audi Burlington responded

Thank you for the wonderful feedback, Rich! Jim & the team look forward to seeing you next time! - Audi Burlington

April 15, 2022

Jim , the customer care representative that worked with me was terrific- professional, helpful and communicative More

by stemmed_06ski
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Audi Burlington responded

Thank you for sharing your experience working with Jim at Audi Burlington! See you next time!

April 14, 2022

Dealership professional, efficient and always keeps you informed of price and How long you will be. If work needs to be done they give you options. Very satisfied. More

by jcmcgeehan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Apr 14, 2022 -

Audi Burlington responded

Thank you for taking the time to share your recent service! We love having you as a customer and look forward to seeing you next time at Audi Burlington!

April 10, 2022

Derek make the entire process painless. He was curious and very knowledgeable. He presented me with my options. More

by Julio.sical
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Audi Burlington responded

We're so glad Derek had the opportunity to assist you! Thanks for trusting Audi Burlington with your business and please don't hesitate to reach out if we can be of service again in the future!

April 10, 2022

The service team in Burlington Audi are by far one of the top Audi dealers in Massachusetts!!! Derek, I greatly appreciate you getting my vehicle in last minute and taking care of my needs so that I may arr More

by kstrick14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Carman, Kelly Mullaney
Apr 12, 2022 -

Audi Burlington responded

We're so glad Derek had the opportunity to assist you, Kathleen! Thank you for the wonderful review and please don't hesitate to reach out if we can be of service again in the future! - The Audi Burlington Team

Apr 12, 2022 -

kstrick14 responded

My email is: kstrick14@comcast.net

April 08, 2022

Best Audi dealership I have been to! The service advisor was so accommodating and nice to work with. More

by Rlevy1250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Apr 08, 2022 -

Audi Burlington responded

Wow, thank you so much for this wonderful feedback! It was a pleasure having you visit us here at Audi Burlington and we hope to see you again next time!

April 08, 2022

Excellent customer service, service desk always goes the extra mile! Helpful and friendly staff, always with a smile and white glove service! More

by Katy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your service needs, Katy! We appreciate your support and look forward to your next visit!

April 08, 2022

Jim Paresi, in the service group, is extremely professional and helpful. The recall work was done as scheduled, transportation to and from my house was arranged and a cleaned and vacuumed car was More

by Kentucker
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Audi Burlington responded

Thank you for sharing your kind words working with Jim at Audi Burlington! We look forward to seeing you next time!

April 06, 2022

Derik is very courteous and goes above and beyond. I would highly recommend Burlington Audi More

by seancashell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Audi Burlington responded

Sean, we are so proud to hear that Derik and the team at Audi Burlington can take such awesome care of you! Thank you so much!

April 04, 2022

Great customer service. Like how the technicians send you updates with video during vehicle inspection. Would recommend More

by Roberto Monserrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Hebert
Apr 05, 2022 -

Audi Burlington responded

Thank you for your review, Roberto! We appreciate your recommendation! We look forward to seeing you next time at Audi Burlington!

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