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Audi Burlington - Service Center

Burlington, MA

4.8
1,382 Reviews

1,382 Reviews of Audi Burlington - Service Center

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March 31, 2022

They always take care of us! Give us loaners whenever our cars go in for service and always get our cars back looking brand new. Love it! Always polite and professional :) More

by Mfrangoulidis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Carman
Apr 01, 2022 -

Audi Burlington responded

Thank you for your support of the Audi Burlington team! We appreciate your loyal business and look forward to your next visit!

March 29, 2022

Burlington Audi service department did an excellent job of finding out my issues, then reporting them to me so we could decide the best course of action to fix the car. I'm a happy camper the car is runnin More

by russ.saunders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Audi Burlington responded

Thank you for the kind review! We appreciate you trusting the Audi Burlington team with your business and are so glad we were able to get your vehicle back in working order. Thanks again for the wonderful feedback and please don't hesitate to reach out if we can be of service in the future!

March 29, 2022

Excellent experience as always The service advisor was thorough and professional Everything was done as requested More

by pmgreen62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Carman
Mar 29, 2022 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your service needs! We appreciate your continued support and look forward to your next visit!

March 28, 2022

exceptional professional service. more than I hoped for on a factory upgrade, including a free Lyft to and from my home. More

by Perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Audi Burlington responded

Thank you for sharing your experience! We appreciate your support and hope we can be of service again in the future! - The Audi Burlington Team

March 25, 2022

Excellent professional service Car was washed and ready be when I arrived Jim kept me up to date on progress of service More

by Pam A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Audi Burlington responded

Pam, we are so proud to hear that Audi Burlington could take great care of you! Jim appreciates your review!

March 25, 2022

Terrible service. Took 5 hours fix to 2 recalls. Was told would take 2 hours.killed time in waiting room More

by alt.elaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Apr 08, 2022 -

Audi Burlington responded

Thank you for the feedback. We apologize for the long wait and appreciate your patience throughout this experience. If you'd like to speak with us further, please feel free to contact me directly. Thanks again, Matthew Brickey - Service Manager - mbrickey@herbchambers.com

March 25, 2022

Timely, courteous service. Car was ready as promised. Communication was great, and done via text. More

by Lshec
Recommend Dealer
Yes
Employees Worked With
Raymond
Mar 25, 2022 -

Audi Burlington responded

Thank you for sharing your feedback! We look forward to seeing you next time at Audi Burlington!

March 25, 2022

Just got my first Audi and have been taking to Audi Burlington. Love their service. Easy to schedule an appt online. The rep always keeps me informed. Highly recommend. Really convenient location too. More

by vennmeka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond
Mar 25, 2022 -

Audi Burlington responded

Thank you for your 5-stars! We're so happy that our team worked with you to find you a new Audi! See you next time at Audi Burlington!

March 24, 2022

Always a true pleasure visiting with Audi Burlington. In this hectic world, we live these days, it's a joy to experience courteous, professional, and knowledgeable teams who are always present to help w More

by edwardhurleywales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adnan Sehovic
Mar 24, 2022 -

Audi Burlington responded

Thank you, Edward! We're glad Jim and the team gave you such excellent care! We'll see you again at Audi Burlington!

March 24, 2022

Audi Burlington is the best dealership which I have ever dealt. They are professional, courteous, knowledgeable, friendly and excellent at what they do. More

by janganley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Audi Burlington responded

Thank you for visiting our team at Audi Burlington! We appreciate your 5-stars, and look forward to seeing you next time!

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