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Audi Coral Springs
Coral Springs, FL
5,174 Reviews
Welcome to our new website! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,174 reviews
February 22, 2023
Jesse McFarlin the salesperson during the purchase of my 2023 Audi Q7 was knowledgeable. Al Urena as always made the process smooth. The rest of my experience was appalling. I have been a loyal Audi of Cora 2023 Audi Q7 was knowledgeable. Al Urena as always made the process smooth. The rest of my experience was appalling. I have been a loyal Audi of Coral Springs customer for 12 years, with 7 car purchases and/or leases between myself and my parents. On Feb. 4, 2023, I went to Audi and purchased a 2023 Audi Q7, by the time the deal was complete it was nighttime. On Feb 8th as I was walking by my vehicle something on the rear bumper caught my eye and as I looked closer there was a paint defect on the bumper in two different spots. I immediately texted Jesse and sent him the pictures. Luckily my pictures from the day after my purchase also showed the imperfection. Feb 9th I went into Audi and Clinton Briggs, assisted me with the issue. He was very friendly and as he inspected the bumper agreed it was a paint defect. A drop off date of Feb 13th was set along with an Enterprise reservation. My vehicle was ready on Feb 14th. I went into Audi around 5pm and met with Clinton, he walked me to my vehicle that clearly had just been washed but all the panels were dry except for the rear bumper. I went directly to the damages and saw a botched repair on the area, but I am a reasonable person and agreed that I would accept the repairs in exchange for a detail voucher. The next day on Feb 15th once my rear bumper was dry, I went to inspect the bumper area and to my surprise found a scratched up bumper with multiple imperfections that were not there prior to me dropping the vehicle off for repairs and to be clear these scratches were under the clearcoat. Clearly, they sent my vehicle to a Mickey Mouse shop to appease me and did not care at all about the quality of work that was being done and on top of it all had the audacity to return my Q7 to me in that condition and attempt to mask it by leaving the bumper wet while going over the work! I immediately sent Clinton an email noting my displeasure of what my rear bumper looked like. I also called in and spoke with the BRENDAN SMITH. I explained the situation and he advised me he would review with Clinton the next morning and get back to me. On Feb 16th I received a call from BRENDAN AND CLINTON to discuss my issues. I went into this call knowing I would stay calm and just go over my options, but unfortunately BRENDAN lacks empathy and customer service skills so the call took an unexpected turn. The unprofessionalism of BRENDAN and his lack of customer service skills was appalling. BRENDAN began by going over the timeline of the issues by saying, so the first time you saw a SMALL imperfection on your bumper, we fixed it you accepted the repairs and then the next day scratches were discovered. At this point my voice escalated BRENDAN was diminishing my concerns by using the word SMALL. I just purchased a 70k vehicle and I know for certain a brand-new vehicle should have NO imperfections. BRENDANS’ poor customer service skills continued to be exhibited throughout the entire conversation. At the end of the atrocious display of customer service we came to an agreement that I would drop off my vehicle for a SECOND time on Feb 20th, and this time an Audi loaner would be waiting for me, and it would be sent to First Class. I receive a call from First Class on Feb 21st that my car was ready for pickup. The rear bumper looks a lot better but is it 100%? of course not since now we are on repair #2 on a BRAND-NEW vehicle. I never would have thought that the management of Audi would take advantage of a customer. Little did they know that I have worked in the auto industry for a Fortune 500 company for the past 12 years. Audi’s Management team clearly displays a lack of integrity, accountability and respect for their brand and me as a loyal customer. I will never purchase or lease another vehicle from Audi of Coral Springs again and will be sure to spread the word of the horrible experience I had. More
by gaviria.jessica
Verified CustomerEmployees Worked With
Other Employees :
brendan smith
February 22, 2023
Daniel and Brendan are knowledgeable, courteous and professional. Everyone at the dealership was helpful and the facility is very nice. Overall a great experience. professional. Everyone at the dealership was helpful and the facility is very nice. Overall a great experience. More
by MARIE.KNIGHT
February 21, 2023
Mike R. and Nigel P. are knowledgeable and professional to work with. They made the purchase of my new car seamless and will look forward to working with the and Nigel P. are knowledgeable and professional to work with. They made the purchase of my new car seamless and will look forward to working with them in the future. I highly recommend the Audi of Coral Springs Team, especially Mike or Nigel. More
by arrlogan
February 21, 2023
The service department was welcoming, timely, efficient and kept me posted. All interactions were professional . and kept me posted. All interactions were professional . More
by STEVEPYLE2
Employees Worked With
February 20, 2023
Luana is fantastic. She provides honest insight into what my car needs and prepares me for the amount of time it takes to get the work done. She provides honest insight into what my car needs and prepares me for the amount of time it takes to get the work done. More
by Dlabow
Employees Worked With
February 20, 2023
Buen trato buen servicio mi agradecimiento a la señorita Luana por el gran trabajo que hace Luana por el gran trabajo que hace More
by sotavento69
February 20, 2023
My car salesman was Very personal professional and professional. I will go back for my next purchase. professional. I will go back for my next purchase. More
by FLAVIVAROSE
Employees Worked With
February 19, 2023
My rep provides great attention, always providing amazing service. Work was done quickly and was on my way. service. Work was done quickly and was on my way. More
by GNar
February 19, 2023
Buttoned up in everything from the efficient welcome to the professional service to the update on how the service is going and when it's done. The Lyft back and forth was an easy replacement for a loaner. the professional service to the update on how the service is going and when it's done. The Lyft back and forth was an easy replacement for a loaner. More
by parfumpres
Employees Worked With
AJ
