Audi Dallas

5 Stars for Marvin Clayton in the service department For the last 18 years that I've been driving Audi brand automobiles, I have never dealt with a more personalized and dedicated Service Advisor at ANY For the last 18 years that I've been driving Audi brand automobiles, I have never dealt with a more personalized and dedicated Service Advisor at ANY dealership. EVER! My first and final impression of Mr. Clayton is that he clearly takes pride in his work and values his customers. January 14, 2017: I arrived at the service department a bit apprehensive because it was my 1st ever visit to this establishment's service department. Also, it is definitely not the most aesthetically pleasing, or the largest Audi dealership In the DFW metro area. In the past I've been lucky enough to encounter professional service advisors, so I went in with a positive mindset. I had setup my appointment with Marvin and he genuinely seemed interested to help me with my concerns, and was engaging enough that my initial discomfort and fear of shoddy workmanship, as well as possible price gouging were eased. Oil and filter change, along with visual inspections were completed within reasonable time. I was out the door in 45 minutes. April 15, 2017: Marvin took care of me on this day, a hectic Saturday, and went above and beyond what I expected from him. While many of his peers were having a "good time" (goofing off) and generally being very unprofessional, or not showing up to work (literally & figuratively), he was running like a well-timed, self-motivated machine. What impressed me the most was that after I mentioned to him my time constraints to complete the recall I had come into the shop for, Marvin personally drove my car into the service bay, instructed the mechanics the type of maintenance to be performed, and rerurned my car to the front where I could pick it up so I could be on my way! This was all completed within 60 minutes he had estimated. The technicians working on my car also seemed knowledgeable and efficient when it came to basic maintenance. However, I can't comment on their skills/knowledge dealing with major repairs yet. May 17, 2017: I began hearing squeaking noises coming from my steering wheel in the morning, and the noise progressively became worse as the day went on. So, I reached out to Marvin to see when I could come in to have the problem diagnosed? He asked me to come in as soon as possible since I let him know that I was free for the rest of the day. I arrived at 2:30 p.m. and he had already researched the possible TSB associated witht the discrepancy, and completed most of the paperwork in preparation of my arrival (this certainly put a smile on my face). I was out of the dealership at 3:30 p.m. with an attempted repair, re-diagnosis, replacement part placed on hold, and a repair scheduled for the following day! Before rerurning my car to me, Marvin double checked and verified that the problem persisted after the attempted repair, and took the time to communicate with me in detail what had been done to my car. Marvin, again, took the initiative to drive my car to the bay himself and bring it back to me without sweating it. May 18, 2018: I plan on taking my car in for it's 4th maintenance visit with Marvin helping me. I have no doubt that I, and my car will be well looked after by him. I would be very surprised if my prediction were to be incorrect. 🌟 Keep up the amazing work, Marvin! 🌟 Note to Audi of America, Owner(s) and Management: Your customers keep you in business, so please take care of employees like MARVIN CLAYTON, who in turn take care of your customers. In my opinion, he has set the bar very high as to what true customer service should be like. I know I'll be entrusting my car and my time with Marvin as long as I drive an Audi, therefore, avoiding driving to your competitors in Plano, Arlington, Fort-Worth, or even Houston. P.S. I am willing to edit my overall rating in the future if and when I see an improvement in the overall demeanor and atmosphere of the employees working here. More

Leasing a new A6 I was very happy with my recent leasing experience. Everyone I dealt with was personable and professional. I felt the deal was fair to all, and that m I was very happy with my recent leasing experience. Everyone I dealt with was personable and professional. I felt the deal was fair to all, and that my concerns were all met. Many thanks to Brett, Rick and Tom for a five star performance! More

Very Positive Experience Even Though I Did Not Buy Their Car I went to two dealerships in the DFW area: Arlington BMW-Mini and Dallas Audi. The experience was night and day. Adam Figueroa at Audi Dallas was ve I went to two dealerships in the DFW area: Arlington BMW-Mini and Dallas Audi. The experience was night and day. Adam Figueroa at Audi Dallas was very responsive and worked hard to get the deal where I wanted it to be. Ultimately, it was still cheaper for me to buy from an out-of-state dealer, but I can't say enough good things about Adam and my experience at Dallas Audi. No pressure and he understood when I told him I was buying the out-of-state vehicle. More

Great Service I brought my 2013 A4 in for a recall service recently. Every time I come see Audi Dallas, my expectations are surpassed. The atmosphere is great, sale I brought my 2013 A4 in for a recall service recently. Every time I come see Audi Dallas, my expectations are surpassed. The atmosphere is great, salespeople non-smothering, it really is an exceptional dealership. More

Poor Communication and Business Practices AudiDallas was a very organized clean place with a spotless showroom, but only on the surface...However, this was not a reflection of their profession AudiDallas was a very organized clean place with a spotless showroom, but only on the surface...However, this was not a reflection of their professionalism and ability to be competent in communicating and efficiently running a business. They simply don't return calls, or emails or any requests therefore when inquiring about information for lending etc. It us unfortunate that such a prestigious brand could lack the ability to communicate and I feel as I could of used my time in a more productive matter. At our city council meeting people were shocked at my feedback concerning Audi Dallas as was I. More

Excellent Service is top of the line - thorough, efficient, high quality with customer service first and foremost. They keep raising the bar and always make su Service is top of the line - thorough, efficient, high quality with customer service first and foremost. They keep raising the bar and always make sure the customer is happy and satisfied. No place I would rather have a car from More

Great experience I've bought several cars, financed, and I have to say Adam provided some of the best experience when I purchased my c63 amg. He showed his efforts so I've bought several cars, financed, and I have to say Adam provided some of the best experience when I purchased my c63 amg. He showed his efforts so I showed mine back, it was a smooth and calm process. Adam listened to my expectations and presented himself as honorable and a genuine person also meeting my requirements. If I can deal with Adam every time I finance I will, otherwise any of my friends, family or anyone in general will be sent to him by me. Thank you Adam, it was a pleasure! More

Exceptional Experience I had an exceptional experience with the Audi Dallas Service Team. (Eric Muniz and the greet team) The customer service is incredible from making you I had an exceptional experience with the Audi Dallas Service Team. (Eric Muniz and the greet team) The customer service is incredible from making your phone appointment to the time you drive up to the time you leave. This type of service it's what makes you return time after time as well A's recommending Audi Dallas to family and friends. They left me with a lasting positive and comforting experience. Thank you!!! More

Service at Audi Dallas Everybody at Service of Audi Dallas goes out of his way to help customers. They try every way possible to make it more convenient and higher quality f Everybody at Service of Audi Dallas goes out of his way to help customers. They try every way possible to make it more convenient and higher quality for customers. I highly recommend it. More

Awesome sales and service I have purchased 3 audi from this dealership. Don has always been professional and great deals. As for my cars maintenance, Jordan is also top notc I have purchased 3 audi from this dealership. Don has always been professional and great deals. As for my cars maintenance, Jordan is also top notch. I will only get my audi from this location. Jp :) More