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Audi Dallas - Service Center

Dallas, TX

4.8
1,055 Reviews

1,055 Reviews of Audi Dallas - Service Center

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January 23, 2024

Audi Dallas Ramsey Guillory Service Advisor was extremely hard to talk to. Not A Great experience. He must have been having a bad day. I asked for a supervisor he put me on hold never came back lol. Top-Top- More

by tradinggame3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramsey Guillory
Jan 24, 2024 -

Audi Dallas responded

tradinggame3, we are sorry to hear that your experience reaching out to service over the phone was met with anything other than excellence. We passed your note along to our leadership who pulled phone records, but unfortunately could not locate a matching call without correlating contact information to review. As such, we wanted to provide a direct contact that you may reach out to at your convenience. You may reach our Service Director, Daniel Mcclure at daniel.mcclure@audidallas.com or 214.561.1850. Talk soon. Take care!

January 23, 2024

Staff is attentive and was able to fix the issue with my car. I was satisfied with the service. More

by gavin.scott3914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Audi Dallas responded

gavin.scott3914, thank you for sharing kind words regarding the excellent experience in service with Marvin We appreciate your endorsement and we look forward to serving you additionally. See you next time. Thanks again!

January 22, 2024

Excellent service, clean facility and quickly took care of us. Ramsey was extremely easy to work with and Renee worked us in earlier at short notice since we were coming from out of town. More

by Mbcollege18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsey
Jan 22, 2024 -

Audi Dallas responded

Mbcollege18, thank you for sharing 5-star praise! We appreciate your endorsement regarding excellent service, our clean facility and timely assistance. We appreciate your feedback regarding Ramsey and Renee in particular. See you next time. Thanks again!

January 21, 2024

Great experience with Ramsey and the Audi Dallas team. Excellent communication, quick repair and over all easy to work with. Thank you! More

by colbertkelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsey Guillory
Jan 21, 2024 -

Audi Dallas responded

colbertkelli, thanks for sharing kind words regarding your experience with Ramsey! We love hearing that there was great communication and overall was an easy experience. See you next time. Thanks again!

January 20, 2024

Audi Dallas is The Best. Top-Top-Quality service (sales, service, driveway, across the board, with Zero pretentiousness. Great people. Wonderful dealership. More

by dmusket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Huneycutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hornsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacy Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Timin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Rosenkrantz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Wyndham, Randy Rogers, Don Lambrecht
Jan 21, 2024 -

Audi Dallas responded

dmusket, thank you for sharing kind words regarding your experience with our top-quality experience across sales service and post-sale! Thank you for your business and your feedback. See you next time. Thanks again!

January 19, 2024

I had a really good experience at Audi Dallas with routine service. Tim B. provided great Custer service! More

by T. Byrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Bennett
Jan 20, 2024 -

Audi Dallas responded

T. Byrd, thank you for sharing 5-stars! We're happy to hear Tim B provided great customer service! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

January 18, 2024

Great customer service. Came in without an appointment due to emergency issue. They worked with me to resolve my issue and sent me on my way. Very courteous and professio More

by Mike McBay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Wyndom
Jan 18, 2024 -

Audi Dallas responded

Mike, thank you for sharing 5-stars! We're pleased to hear our team is courteous and professional! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

January 10, 2024

Everything was great. I came into the shop late on a Friday afternoon without an appointment because of an electrical warning that came on in my car. The team immediately More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Truong
Jan 10, 2024 -

Audi Dallas responded

Jay, thank you for sharing 5-stars! We're happy to hear our team is communicative and got the work done quickly! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

January 06, 2024

Friendly, professional, and personal concern from everyone on the service team. Quick service on a Friday afternoon when folks were winding down from your usual busy week. All I can say is than More

by GDubya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramsey Guillory, Jr.; Dory
Jan 06, 2024 -

Audi Dallas responded

GDubya, thank you for sharing feedback regarding friendly, professional and personal concern from our whole team. We love hearing your visit on Friday was quick and easy. See you next time. Thanks again!

January 05, 2024

Great costumer care. Kept me informed and worked to meet my time constraints. They were friendly and performed a good job on the service. More

by Gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalun Watkins
Jan 05, 2024 -

Audi Dallas responded

Gabriel, thank you for sharing 5-stars! We're happy to hear our team is friendly and kept you informed! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

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