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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.7
1,438 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,438 reviews

January 08, 2024

Our sales representative, Susie Baldwin, provided excellent service at the time of sale and wonderful, personal follow-ups afterward. More

by Reid
Recommend Dealer
Yes
Employees Worked With
Susie Baldwin
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Jan 09, 2024 -

Audi Des Moines responded

Reid, Thank you for sharing your experience with us! We're happy to hear it went well working with Susie. We truly appreciate your feedback! Best Regards, Brett Schettler General Manager

December 31, 2023

They check to make sure everything was well with the vehicle and wish us a merry Xmas More

by calkins518
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Allison
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Jan 01, 2024 -

Audi Des Moines responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Best Regards, Brett Schettler General Manager

December 28, 2023

I have always had an excellent experience at Audi Des Moines. This is the first time I worked with Robyn and she was fantastic. She was thorough, efficient, professional, thoughtful and knowledgeable. I More

by antinori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn
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Dec 28, 2023 -

Audi Des Moines responded

Thank you for your business and this review. We're happy to hear that Robyn and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

December 27, 2023

Easy- smooth and professional Cheerful staff- helpful and courteous She did a good job that day More

by AARONBENNIS
Recommend Dealer
Yes
Employees Worked With
Robyn
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Dec 28, 2023 -

Audi Des Moines responded

Thank you, Aaron, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Brett Schettler General Manager

December 27, 2023

Great service and staff as always. Staff was very attentive, and the service was fast. Will definitely be back. More

by Anela S.
Recommend Dealer
Yes
Employees Worked With
Robyn Olson
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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much for your kind words, Anela, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

December 27, 2023

It was fantastic. People were great and like always Jorge was amazing. We are very happy with our purchase More

by DENNEY.SARAHJ
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleksandr Yanouskiy
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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much, Sarah, for choosing our dealership! Congrats on your new lease, and let us know if we can be of any more assistance! Best Regards, Brett Schettler General Manager

December 24, 2023

Rob was very helpful and even came to my house to help with my infotainment system More

by TREINHAR
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bridges
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Dec 27, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Rob here at Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

December 23, 2023

Robyn was very attentive and it was obvious she cared and listened to my needs. I will request Robyn on my next visit. More

by Kjshetler22
Recommend Dealer
Yes
Employees Worked With
Robyn
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Dec 27, 2023 -

Audi Des Moines responded

Thank you so much for your kind words for Robyn, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

December 23, 2023

Everyone was friendly. The work was done quickly with a video and explanation of service was thorough. More

by spcuddy
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 27, 2023 -

Audi Des Moines responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Des Moines, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Brett Schettler General Manager

December 23, 2023

Excellent service. Robin saved me money by advising me that after checking my vehicle it did not need a service that I had requested. This is a very good service depart More

by MIKESENNEFF
Recommend Dealer
Yes
Employees Worked With
Robin
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Dec 27, 2023 -

Audi Des Moines responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

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