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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.5
1,373 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,373 reviews

April 26, 2024

Bryan was extremely helpful and a good communicator throughout the entire repair process. He got me a Lyft to drive me to work. Whole process went smoothly More

by JPERICKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2024

Communication from service advisor was horrible. After paying diagnostic fee, car was returned in worse condition which was not communicated by the service advisor. Technician seemed not to have exp More

by Kwilson6750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 22, 2024

They got the required job done & Brian explained it well to me. Thank you very much More

by MPEACOCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

Helpful
April 21, 2024

Great experience. Professional, easy process. They were committed to meeting our needs the day we went in. More

by MAFEIGHT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Audi Des Moines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines. Best Regards, Brett Schettler General Manager

Helpful
April 21, 2024

AJ was the best to work with and an excellent salesman. He took care of every detail and made the experience of buying a car enjoyable! More

by philallyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
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Apr 22, 2024 -

Audi Des Moines responded

It has been a pleasure serving you. Quality customer service has always been our top priority, and we're happy AJ met your expectations. Thank you for choosing Audi Des Moines; we look forward to having you as a valued customer for many years! Best Regards, Brett Schettler General Manager

Helpful
April 19, 2024

Audi Des Moines sold me a car with 93k miles and the engine light went on on my way home from purchasing it. I brought it back in and they said I would have to pay $600 for repair. After a couple minute More

by karennahoben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
George Meza
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Audi Des Moines responded

Thank you for providing this feedback, Karen, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Brett Schettler General Manager

Helpful
April 19, 2024

Very respectful sales staff. I would highly recommend to any looking for a luxury vehicle More

by sarahc0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Allison-Billings
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Apr 21, 2024 -

Audi Des Moines responded

Hi Sarah: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

Helpful
April 12, 2024

Great and speedy check in - service done correct and well - love the video review of the car’s condition More

by tebecker12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

Helpful
April 11, 2024

I have always had an exceptional experience when having my Audi taken care of by Wesley. Everyone there is professional, courteous, and friendly. I am more than p[eased every time I have taken my Q5 in More

by Nancy71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Williams 5 stars!
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Apr 11, 2024 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Wesley and the rest of our team and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

Helpful
April 02, 2024

Wes really handled us with care. Was diligent about ensuring our repairs were done as timely as possible and getting our extended warranty applied. Would give him a 6 out of 5 if we More

by dtwnbrown1
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Apr 03, 2024 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Brett Schettler General Manager

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