711 Reviews of Audi Des Moines - Service Center
I took my car in for an oil change and to have the winter tires put on. As I left the dealership, I was greeted with a tire pressure warning. Turns out, they didn't check the tire pressures and update the tires put on. As I left the dealership, I was greeted with a tire pressure warning. Turns out, they didn't check the tire pressures and update the pressure monitor. After a week at home, I noticed a large pool of oil on my garage floor. I had to take the car back in to have the oil drain plug tightened. This took over an hour. As I left the dealership again, I noticed the oil level on the MMI showed it was barely above minimum. They didn't even top off the oil after all of this. The icing on the cake is that I now get to go home and mop up the oil on my garage floor. More
The service was prompt the communication was clear and I enjoyed seeing the video analysis that was emailed to me. Will recommend to others. Thanks! enjoyed seeing the video analysis that was emailed to me. Will recommend to others. Thanks! More
Staff is knowledgeable and explained things well. Service was very smooth and timing for drop off and for pick up were very good. Bryan did a great job. Service was very smooth and timing for drop off and for pick up were very good. Bryan did a great job. More
Excellent service, friendly staff, facility is always clean and neat and with nice waiting area. Really is a pleasure for me to visit Audi of Des Moines clean and neat and with nice waiting area. Really is a pleasure for me to visit Audi of Des Moines More
This is my second survey - a little annoying. My visit was fine, but when I went to pick up my car, I had a hard time finding someone so that I could pay and get my report. The woman who checked me out c was fine, but when I went to pick up my car, I had a hard time finding someone so that I could pay and get my report. The woman who checked me out could not answer questions on my report and no service engineer was available to speak with me - this was at 5:30PM, so not a weird time to be picking up a car from Service. And, as it turns out, if the dealership would invest in a color printer, I would not have had any questions on my report. More
Mr John Meyers worked with me. He was friendly, knowledgeable, and (most importantly to me) accesible. He promptly responded to my questions in a patient manner, as well. knowledgeable, and (most importantly to me) accesible. He promptly responded to my questions in a patient manner, as well. More
my initial problem didn't fix.I still hear the same sound what my issue is. \I don't know what else to do to get rid of that sound. what my issue is. \I don't know what else to do to get rid of that sound. More
Worst service I've received at any Audi dealership. Maybe the worst service period. The service writer was just flat out rude and condescending. He offered a loaner car to everyone that came in but me. A com the worst service period. The service writer was just flat out rude and condescending. He offered a loaner car to everyone that came in but me. A complete waste of time, money. However, at least I know now that I don't want to buy there. More
Got me in and out during the scheduled appointment. I love the video overview of tires and brake condition from the service technician. The car looked great after the car wash. love the video overview of tires and brake condition from the service technician. The car looked great after the car wash. More
Excellent service. Disappointed that masks are not required of every employee. Courteous, timely. Washed car is nice touch. About a 90 minute wait. Recommended wiper blades. required of every employee. Courteous, timely. Washed car is nice touch. About a 90 minute wait. Recommended wiper blades. More