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Audi Devon

Devon, PA

4.9
2,921 Reviews
Audi Devon has been family owned for over 62 years - making us the one of the oldest originally owned Audi dealerships in the nation! That means when you visit our showroom, you are dealing with the most experienced Audi Sales and Service teams in the Philadelphia area. Audi Devon consistently receives high customer service ratings such as the prestigious Magna Society Award. Audi Devon isn't about pressuring you into a sale-- we'd rather guide you though the process of selecting the right new Audi vehicle.
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222 W Lancaster Ave

Devon, PA

19333

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Showing 2,921 reviews

November 02, 2020

the service was quick and the service representative was very responsive. It was a hassle to have to bring the car in twice for the same issue and then a 3rd time to get the part. Two trips would have bee More

by DMartino
Recommend Dealer
Yes
Employees Worked With
Mike from service
Nov 02, 2020 -

Audi Devon responded

It is never our intention to cause an inconvenience and I sincerely apologize for your frustrations. I'll be sure to discuss this feedback with my team so we can work towards being more efficient. If you would like to share any additional details, please give me a call. Thank you, Lee Erfer - Service Manager & Fixed Operations Director - (610) 254-2834

November 02, 2020

As always a wonderful experience with Audi! Everyone is nice and extremely helpful! My car is always ready as expected! I love the text and video updates on my car! More

by ALYSSA5880
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Nov 02, 2020 -

Audi Devon responded

Thank you for taking the time to review us, Alyssa! It is excellent to hear that you had such a successful service experience at Audi Devon. We appreciate your feedback and hope to work with you again down the road. Safe travels!

November 02, 2020

Amazing dealership. Very well put together and incredible staff. Karl was extremely helpful in finding the right vehicle at the right price for me. Would definitely recommend! More

by agrand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karl Vonder Shmalz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna
Nov 02, 2020 -

Audi Devon responded

It is excellent to hear that Karl was able to assist with your purchase and get you into your new vehicle! Thank you for your business and for taking the time to share. We hope to work with you again at Audi Devon!

November 02, 2020

Great service. The staff is friendly and very accommodating. Always willing to help in any way. My experience was very positive. The technician was informative of all work completed. More

by REEDUNPHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Cogbill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Audi Devon responded

Thank you for the kind review! It is excellent to hear that the Audi Devon team earned your five-stars. Safe travels, and we hope to earn your business again down the road!

November 02, 2020

Service was top notch as always - always a loaner car ready and a streamlined process to make things easy. Kyle provided updates so there was no guessing about when my car would be ready and what was ha More

by GLD110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Nov 02, 2020 -

Audi Devon responded

Thank you for the glowing review! We are proud to have earned your business and happy to hear that Kyle delivered such a transparent service experience. Safe travels, and we hope to work with you again at Audi Devon!

November 01, 2020

I have dealt with this dealership for several years. The service is excellent. The staff is super friendly, always willing to assist in any way. More

by TSG778
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Cogbill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna, Gary Smith
Nov 02, 2020 -

Audi Devon responded

We're grateful for your loyalty to Audi Devon! It is wonderful to hear that our team continues to impress you during your visits and we look forward to working with you next time!

October 29, 2020

My experience was extremely positive with Ibrahim. He was knowledgeable, patient and respectful. I wasn’t in a rush to buy a new Audi, and Ibrahim respected that and continued to offer me proposals without p More

by CHRISTA_MANN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Weisser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ibrahim Kourbeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demery Hanna
Oct 29, 2020 -

Audi Devon responded

Hi Christa - "knowledgeable, patient and respectful" are all words we love to see. Thank you so much for sharing such wonderful feedback about Ibrahim! We are delighted that he helped you drive home in a great new Audi. - Audi Devon team

October 28, 2020

I had an excellent experience with the Audi Devon service department. I did not buy my car at Devon but they treated me as if i had bought it there. More

by Tim O'Grady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike.in Service
Oct 28, 2020 -

Audi Devon responded

We're thrilled to hear that our service team took such good care of you and your vehicle, Tim! Thank you for trusting Audi Devon with your repair and maintenance needs!

October 28, 2020

Wonderful, wonderful, responsive people! The best!! Kathy, Kyle, Bill, Andre, they're all fantastic. Couldn't be better. Always a very happy customer leaving. Thank you. More

by MOLLER_JENNIFER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle, Mike, Bill, Andre, Kathy
Oct 28, 2020 -

Audi Devon responded

Thank you for reviewing Audi Devon! It made our day to see that Kathy, Kyle, Bill, and Andre all contributed to your wonderful experience. Hope to see you next time!

October 28, 2020

I bought my car at Audi Devon and continue to take my car there for service. The advisor staff is excellent and service waiting area is top notch More

by jerryreitanosr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill, Andre
Oct 28, 2020 -

Audi Devon responded

Jerry - thank you for your continued support. It is fantastic to hear that our Audi Devon team continues to impress you!

Oct 28, 2020 -

jerryreitanosr responded

One thing I did not mention in the review is that while I was waiting I saw a man working for Audi coming from the sales section without a mask multiple times and even speaking for a time to the advisors. I mentioned this to Mike my advisor that I thought that was wrong. The man did not even have a mask visible to put on. I thought that was disrespectful to those who were observing the covid-19 rules.

Nov 02, 2020 -

Audi Devon responded

Jerry - This is concerning to read. Customer safety is our number one priority here, and I will certainly share this feedback with my team and work to improve our adherence to our protocol going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Leo Sam - General Sales Manager - (610) 254-2834

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