Audi Devon - Service Center

outstanding customer service. This was my first time at Devon Audi. The experience was fantastic. My rep Kyle had me in and out in less than 10 minutes with my loaner car waiting This was my first time at Devon Audi. The experience was fantastic. My rep Kyle had me in and out in less than 10 minutes with my loaner car waiting. On my return, my car was brought out in just a few minutes and I was on my way home. I would highly recommend Devon Audi. More

Quick & Easy The Audi Devon team is highly efficient, courteous, and helpful. My service appointment took less time than originally quoted and the waiting area is The Audi Devon team is highly efficient, courteous, and helpful. My service appointment took less time than originally quoted and the waiting area is a perfect place to set up a temporary office while I waited with a nice beverage and snack selection. More

Service Leo was very helpful and gave me great service. He called me about the issue and gave me good advise on how to handle it Leo was very helpful and gave me great service. He called me about the issue and gave me good advise on how to handle it More

Fast, friendly service and lots of quiet area to work while Brought in my car, they have a great building and a fast service crew. Audi's seem to need have a lot of service needs overall, but they are very fast Brought in my car, they have a great building and a fast service crew. Audi's seem to need have a lot of service needs overall, but they are very fast at doing what needs to be done and treating you respectfully. So far so good at both dealers. Would recommend Audi vehicles if you are a serious driver that wants to get to your destination in better state of mind than when you left. More

Great service, Great Staff ! Always professional and efficient. An excellent place for service, great communication ! Kristian was very responsive and explained exactly what the Always professional and efficient. An excellent place for service, great communication ! Kristian was very responsive and explained exactly what the vehicle needed. Professional and timely with when your vehicle will be finished. More

35K mile service Everything went like clockwork. I bought this car (2016 A4) used from Audi Wyoming Valley in May; however, I live 15 miles from Audi Devon, so that i Everything went like clockwork. I bought this car (2016 A4) used from Audi Wyoming Valley in May; however, I live 15 miles from Audi Devon, so that is where I went for service. I previously had my 2014 A4 serviced at Audi Devon as well. I can honestly say that all my service experiences since 2014 have been great. Bill has been my service rep for that whole period of time. He does a great job. I recently decided to wait for the car while it was being serviced. Bill gave me an ETA and the car was ready +/- 10 minutes of that ETA. Everything was covered by the warranty or by the Audi service agreement I purchased when I got the car. Bill even offered to intercede on my behalf with Audi Wyoming Valley with a minor issue that (in my opinion) is Audi Wyoming Valley's responsibility to remedy. I might take him up on that as the issue still exists. More

Annual Inspection Kyle was very helpful and reviewed the inspection report with me. In addition he sent a follow-up email the next day to ensure all went well. Excellen Kyle was very helpful and reviewed the inspection report with me. In addition he sent a follow-up email the next day to ensure all went well. Excellent customer service. I left with a clean car and clean floor mats which was the extra touch for the service call. More

A5 service 10k mile service plus a minor recall item. Great service. great communication. They washed my car and even dropped it back off for me. Would recomm 10k mile service plus a minor recall item. Great service. great communication. They washed my car and even dropped it back off for me. Would recommend. Thanks! More

Just okay Been using this dealership to service my car since 2014 (when still located in Newtown Square). Received exemplary service from that time through the Been using this dealership to service my car since 2014 (when still located in Newtown Square). Received exemplary service from that time through the end of last year. Even bought this new car there in 2016. Past few visits in 2019 have seemed subpar. Used to receive quality and helpful information from service advisors, including discussions about future repairs that the car would need and the estimated price for those repairs. Also used to receive very helpful and detailed information about what was currently wrong with the car, and the steps the mechanics took/will need to take to fix it. Service also used to be very timely and punctual. Past couple of times, it has felt like pulling teeth to get any information about the car. Last time was slightly better but still left a lot to be desired. Service time has also lagged, and I feel like I need to be more aggressive in getting the car back. When I call to schedule an appointment, I need to leave a message and someone gets back to me a couple days later. I feel as though if I chose another dealership, I would not be missed. More

Well done and customer friendly. Kristian was very responsive and accommodating, explained what I needed to know and had my vehicle ready earlier than planned. He also let me into the Kristian was very responsive and accommodating, explained what I needed to know and had my vehicle ready earlier than planned. He also let me into the dealership earlier than my appointment. More