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Audi Fresno

Fresno, CA

4.8
1,244 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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7121 N Palm Avenue

Fresno, CA

93650

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Showing 1,244 reviews

July 16, 2021

No follow-up regarding questions on vehicle availability, service history, and background information. Reflects lack of sincerity and customer focus in marketing to interested parties on your site. the v More

by M5daddy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
nobody bothered to follow-up
Aug 03, 2021 -

Audi Fresno responded

Thank you for taking the time to share your feedback with us. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please call us directly to let us know the best way to contact you and we will reach out. Kind Regards, Your Audi Fresno Team 559-500-4635

July 15, 2021

I have had my Audi for 7 years and have worked with Shane Hugo and Bryan. They have consistently been excellent, whether it is routine or urgent, they always took care of me More

by HEDImd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane
Jul 15, 2021 -

Audi Fresno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kind Regards, Your Audi Fresno Team 888-686-4289

July 11, 2021

They got the job done nicely, and the staff s are very helpful and friendly,I will certainly recommend you dealerships to my friends, thanks for the service More

by f.yeung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Jul 12, 2021 -

Audi Fresno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Kind Regards, Your Audi Fresno Team 888-686-4289

July 11, 2021

Simple check-in & check-out, easy communication throughout the process. My repair came with a loaner vehicle. I would come back again for next service. More

by Jcostello81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Audi Fresno responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

July 11, 2021

Brought my car in for the 85k miles maintenance and they knew about the right washer nozzle being clogged but didn’t fix it or even offer to have it fixed. 6 hrs of work but didn’t do the obvious one. More

by Derek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Ocegueda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Audi Fresno responded

Thank you for your feedback, Derek. We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Kind Regards, Your Audi Fresno Team 888-686-4289

July 11, 2021

The team Moved us up on schedule to get us down early and out on time. Our oil change was done in 90 minutes. Thanks More

by blbeyersdorf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Audi Fresno responded

Thank you for sharing your thoughts about your experience with Audi Fresno. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

July 11, 2021

Service staff are wonderful! Always very attentive and thorough. I enjoy my trips to Fresno Audi. Bryan, Hugo, and Shane are the best! Thank you for taking good care of my car. More

by ohareanderson
Recommend Dealer
Yes
Employees Worked With
Shane Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Audi Fresno responded

Thank you for choosing Audi Fresno, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

July 09, 2021

Overall very good ,, but there is a guy Vick Sharma doesn’t have a sense,, talk with me very rude,, he is not good salesman More

by Koshish12812
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vick Sharma, Ana Flores, Cody Smith
Jul 10, 2021 -

Audi Fresno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're sorry to hear that we did not meet your expectations fully with all of our team members. Thank you for bringing this to our attention and thank you again for choosing Audi Fresno. We look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 559-500-4635

July 07, 2021

Excellent communication from Hugo.Appreciate the loaner Excellent communication from Hugo. Appreciate the loaner car as I live a good distance from the dealership. Overall great service at Fresno Audi/Por More

by Mark Tranah,
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Audi Fresno responded

Thank you so much for your excellent review, Mark! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

July 07, 2021

Chris was really helpful. He had the car I wanted and was able to get the whole thing done before i had even arrived. I drove from Burlingame 175 miles. I am disappointed the the Porsche Connect syste More

by JASONELI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Audi Fresno responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Chris and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Kind Regards, Your Audi Fresno Team 559-500-4635

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