Audi Gilbert

This dealership's service department has always been great to work with. Usually use Scott but he didn't have a slot available for when I needed to drop it off. Kevin was great- very professional and great to work with. Usually use Scott but he didn't have a slot available for when I needed to drop it off. Kevin was great- very professional and efficient! Also love the videos from the mechanics- appreciate the transparency. More

Horrible service. Had my vehicle for four days and still was not even able to get the diagnosis done. And when I called on the fourth day. They asked to keep it anothe Had my vehicle for four days and still was not even able to get the diagnosis done. And when I called on the fourth day. They asked to keep it another two days to get it diagnosis. I had to pay out of pocket for a rental vehicle as well because there was no loaner vehicle available. More

I bought my car roughly four months ago. It has been virtually undrivable at least 3 of the four months I've had it. The service people are doing their best but my A6 needs a software update It has been virtually undrivable at least 3 of the four months I've had it. The service people are doing their best but my A6 needs a software update. I have been in several times ( 4 times) with no success. I get constant warning lights. My Air conditioning went out. (was fixed) but none of my doors lock. This is the worst experience possible. Horrible would be an understatement. There is more but no need to bore anyone. Disappointed big time. The General Management was of no help. Help!!! More

The dealership and Kevin were both strong advocates for us when it came to our extended warranty us when it came to our extended warranty More

I had a very disappointing experience with the service department. There was no loaner car available while my car was in the shop. Due to a lack of labor, it took them 2½ business days just to complete th department. There was no loaner car available while my car was in the shop. Due to a lack of labor, it took them 2½ business days just to complete the 12,000-mile service and address two recalls. I honestly don’t think I would have gotten my car back when I did if I hadn’t called and insisted on an update. I now have to go back because the two recalls were not completed. When I tried to make an appointment online for the recall service, no loaner car was available. At the same time, I checked the Audi Chandler website and saw that they do offer loaner cars for recall appointments. So, I’ll be taking my car there next week instead. More

My vehicle had been at Audi Gilbert for 5 days and I wa just told that no one has even been able to look at it. And they will notify me when they have a technician available to look at it. No other communi just told that no one has even been able to look at it. And they will notify me when they have a technician available to look at it. No other communication or even a loaner vehicle since my car has been there for 5 days and no one has even looked at it! More

I’ve had various issues over the years getting my vehicle serviced here from small tools being left in my vehicle to greasy fingerprints all over my screens. Thankfully, my service advisor Scott has helped a serviced here from small tools being left in my vehicle to greasy fingerprints all over my screens. Thankfully, my service advisor Scott has helped alleviate some those issues. However, one of my biggest frustrations is the lack of loaner vehicles when my vehicle is in for service. It is extremely inconvenient to drop off a vehicle and be expected to rely on an Uber, especially when the rides provided can sometimes be in vehicles that are dirty or poorly maintained. There is also an additional concern that is particularly frustrating for me because I work in law enforcement. My work vehicle is parked at my residence and I have experienced situations where it is apparent that some drivers have negative reactions or discomfort because of that. Being placed in that position simply because the dealership does not have an appropriate loaner available is not something I should have to deal with. I understand that loaner vehicles may not always be available, but this has been a recurring issue for the many years I have owned multiple Audi vehicles rather than an isolated inconvenience. When customers are spending a significant amount of money on a luxury vehicle, the service experience should reflect that same level of quality and professionalism. Unfortunately, I have never felt particularly impressed with the service I’ve received here, and the lack of reliable transportation options is a major part of that frustration. I also recently got my vehicle serviced and it was returned back to me with my coolant level bellow minimum despite my multi-point inspection showing it in the green. For a dealership representing a luxury brand, I expect a much higher level of customer service and consideration. More

Audi took care of what needed to be done with the new windshield replacement. No complaints, and very satisfied with the work that was done. windshield replacement. No complaints, and very satisfied with the work that was done. More

This particular visit was not the outcome we had hoped. The car was in for a software update the day prior to our one month road trip. The update was unsuccessful and to make a long story short the dealers The car was in for a software update the day prior to our one month road trip. The update was unsuccessful and to make a long story short the dealership was not able to release the car so they offered to pay $1000 toward a rental for our trip. The original issue was a faulty, charging port alert. The car was delivered to us the day after our return, “all resolved. “ now two weeks later we are receiving the same error message. We contacted the GM service manager who gave us the initial bad news, he is now no longer with Audi. Looks like the process will start over again in the coming week when we speak with the new manager. More

I really enjoy working with Scott and like the cleanliness of this dealership. Pricing is my only issue with the dealership. cleanliness of this dealership. Pricing is my only issue with the dealership. More