Back

Audi Gilbert - Service Center

Gilbert, AZ

not yet
rated
11 Reviews

11 Reviews of Audi Gilbert - Service Center

Sort by
March 14, 2022

So everytime I take my car there I get it back filthy. The service advisor Scott doesn't know about company programs and warranties and tries to sell me overpriced tires etc. This time they ruined the pai More

by Unsatisfied
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Scott Pfannenstiel
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2022

This service manger is rude and incompetent.I need check This service manger is rude and incompetent. I need check service on Jan. So I scheduled Dec. One week later Audi Gilbert called me for rescheduled. More

by Brian
Customer Service
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Angela Benjamin
Jan 08, 2022 -

Audi Gilbert responded

Brian, thank you for your review. After looking into the matter further our team proactively tried to reschedule your service appointment due to staffing issues for the specific service being requested. (Also on Saturdays we have limited service hours, 7am-1pm.) We indicated we were willing to pickup and deliver the vehicle during the week, while also accommodating you with a loaner vehicle to ensure you were not further inconvenienced. I apologize if you found our staff to be rude, but incompetent is not an adjective I would utilize to describe any of our certified Audi technicians & team members. We understand your level of frustration however, it is understood you were unwilling to accept our offered resolution.

Jan 08, 2022 -

Brian responded

Pushed to your schedule and no guaranteed. And may reschedule again. As I know you don't have pick up and delivery service. Why do I make a appointment? She doesn't care about keep promise. So she is incompetent. Anyway your service part have a bog problem. This is a fact.

February 15, 2019

Service Travis in the service department was friendly, knowledgeable, and efficient. I was in for a 25000 mile service and he explained Audi Care to me and More

by Debstarita23
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis Lee
February 09, 2019

2017 A3 quattro transmission issue First off before I tell my story, I just want to say my experience with Audi of Gilbert service department was unbelievable and top notch. My service More

by MJHURSTY
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Al Rizzo
January 31, 2019

20000 Mile Service on my Q7 Jason Brown was at Audi North Scottsdale from the beginning and now he is the Service Manager at Audi Gilbert. He is one of the best Audi Customer ca More

by donpetty
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Brown, Al Rizzo
January 25, 2019

Excellent Service and Professional and Friendly Atmosphere I was thought to know service and professionalism and along comes Jason and Travis...Both of which not only displayed personal attention to our needs More

by Coach
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Tonaibeche, Travis Lee, Jason Brown
January 23, 2019

Best Service Team in the Country Jason Brown and his team are by far the best in the country! We would travel far and wide to follow him! Thanks, Jason and team! More

by AudiFan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Brown, Al Rizzo
January 22, 2019

30000 Mile Audi Service My Q3 needed the 30k mile service and the entire team did a great job! I was kept up to date on the progress and even chatted with Adian in the Sales More

by AudiLove
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adian Sear, Travis Lee, Jason Brown, Will Stephenson
January 17, 2019

35000 Mile Audi Service We took our 2015 Q5 to Audi Gilbert for the 35000 mile maintenance primarily because of Service Advisor Al Rizzo. We met Al when he was a service adv More

by ThreeWhalenAudis
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adian Sear, Al Rizzo
January 12, 2019

Windshield Replacement We had a huge crack in our windshield and needed to get it replaced. Audi Gilbert helped us through the whole process, from dealing with insurance, to More

by manselmi
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Al Rizzo
1