Audi Grapevine

The service experience was very good - easy check-in, service completed timely, and the cost was as expected. service completed timely, and the cost was as expected. More

Easy, no hassle experience. Easy, no hassle experience. Easy, no hassle experience. Easy, no hassle experience. Easy, no hassle experience. Easy, no hassle experience. Easy, no hassle experience. More

Getting my car serviced here is always a great experience… from the minute I drive in the bay until I leave! Thank you!! experience… from the minute I drive in the bay until I leave! Thank you!! More

The dealership performs excellent service, and shuttle to our home is also very helpful when service takes time. our home is also very helpful when service takes time. More

Excellent experience. The service department is friendly and doesn’t constantly try to sell you on unnecessary work or parts. They do the work that is asked of them and th The service department is friendly and doesn’t constantly try to sell you on unnecessary work or parts. They do the work that is asked of them and they get the job done quickly. More

Mark Dailey has been fantastic to work with. Communicative and great. While he was out, Juan Avalos took great care of us. Thank you! Utilized the Alto ride sharing program which was great a Communicative and great. While he was out, Juan Avalos took great care of us. Thank you! Utilized the Alto ride sharing program which was great as well as the pickup/drop off service from home that is offered. The customer service has been TOP NOTCH by everyone and extremely professional on all fronts. The part that needed to be fixed on the car has required multiple trips back in, but being a Diesel I can understand the difficulty in diagnosing and fixing the problem. The only complaint I would have is the lack of loaner vehicles available. Understandably there can be difficulty in diagnosing a complex machine like an Audi and if a part needs to be ordered a delivered from across seas, that complicates matters even further. If the car has to be in the shop for an extended period, having the luxury of not being stuck without a vehicle would be beneficial. More

Very efficient and easy to work with. Cris was helpful and was in contact to let us know the progress of the service b Cris was helpful and was in contact to let us know the progress of the service b More

Great Customer Service, reasonable amount of time to complete service for the recall that was performed, enjoy the coffee bar...would recommend snacks & fruit to accompany while we wait. complete service for the recall that was performed, enjoy the coffee bar...would recommend snacks & fruit to accompany while we wait. More

I feel like I get honest feedback and recommendations, which my friends are impressed by. which my friends are impressed by. More

Very transparent loved that they film a video for you to see the repair and show you of any issues on the video see the repair and show you of any issues on the video More