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Audi Great Neck
Great Neck, NY
1,459 Reviews
We are the largest full service Audi dealership in New York with a world class New and Certified pre-owned inventory and award winning Service & Parts department. The service and parts departments are located on site and are able to offer loaner vehicles and shuttle services. We offer convenient service hours to suit most any schedule including Saturday service hours from 8am-4pm.
Audi Great Neck is a proud recipient of the Magna Society Award which recognizes us as the best of the best in exceptional customer service and all around business excellence.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
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Showing 1,459 reviews
May 24, 2020
We both Q5 Prestige we are very Happy and satisfied our seller was Mike Abu he was very responsible and very cute. We recommend him for our all friends. Big thanks for Mike Abu seller was Mike Abu he was very responsible and very cute. We recommend him for our all friends. Big thanks for Mike Abu More
by zbigniewsiwinski
May 16, 2020
Service department and owner. I feel compelled to write this review because I want others to know what kind of operation this Biener Audi is, but first a little background. I got t I feel compelled to write this review because I want others to know what kind of operation this Biener Audi is, but first a little background. I got tired of bringing my Masarati Ghibli in for repairs so once my lease ended I jumped to get a reliable car. I ended up leasing an Audi RS5 from Biener. During the leasing process I did feel that their dealings were not completely above-board, but I went ahead and leased the car anyway because they offered me a good deal. I brought my car in for a service and they gave me loaner car. This is when Biener showed their true colors. I hit a raccoon with the loaner and the front bumper was damaged. I got an estimate from a body shop which was a little above $2,500. I then called Beiner and they suggested that I bring the car in. The service adviser, Charles Graf, told me that it'll cost me around $3,500 to repair the car. I didn't want my insurance to get involved so I told them that I'll get back to him the next day. Charles called me the next day and told me that it was going to cost $25,000 (yes, 25k) to repair the car. I almost had a heart attack. 25k to repair the front bumper. To make a long story short I offered to buy the car from them. It had around 3k miles on it and the sticker price was $36k (Audi A4). They told me that they couldn't sell the car to me. I then asked to speak to the Service Director (Stephen Garrett). He was very rude and was in no mood to resolve the issue. I asked to speak to the owner of dealership and that's when the reality set in. The owner was 10 times worse than his staff. I leased an 80K car but they couldn't care less. No amount of pleading helped me and I had put the claim through my insurance company which is what I was trying to avoid. I will never buy/lease a car from Biener Audi. Hopefully, someone else will read this review and do the same. I have no ill will towards them but they are a bunch of shady car guys with no ethics. More
by Bijan
Employees Worked With
Andrew Weinstock, Steve Garrett
May 05, 2020
Awesome professional service throughout the process. This is my 3rd Audi from Biener and yet again they hit it out of park again and again! is my 3rd Audi from Biener and yet again they hit it out of park again and again! More
by Tas
April 12, 2020
Everyone at Biener that helped me deal with the car problems were exceptional From sales, to service and all the way in the back where the car was eventually fixed. Even though, at times, patience w problems were exceptional From sales, to service and all the way in the back where the car was eventually fixed. Even though, at times, patience was a virtue, it worked. More
by judiat188
Employees Worked With
Other Employees :
Jon Pizzo,service Joe Mortell,sales, Michael Abu, Charles Graf, Brian Paige, Jessica Baldwin
April 01, 2020
Service Experience Best experience in any dealership . Quick,helpful - even knew who we were on the overhead screen. Explained everything, gave us a great loaner - ready Best experience in any dealership . Quick,helpful - even knew who we were on the overhead screen. Explained everything, gave us a great loaner - ready as promised. More
by mikhael4444
Employees Worked With
Charles Graf
March 29, 2020
the staff at Biener is very helpful and professional. I was impressed with how efficiently the Service center handled my needs. Drew and Brian were very helpful in finalizing my purchase and financing. I f was impressed with how efficiently the Service center handled my needs. Drew and Brian were very helpful in finalizing my purchase and financing. I felt like I was in great hands and highly recommend this dealership. More
by dawn.costello
Employees Worked With
Other Employees :
Charles Graf, Brian Paige, Jessica Baldwin
March 26, 2020
Great service. The service advisors were knowledgeable. The 10,000 mile service was done efficiently. The waiting area was comfortable. Too bad the A4 is such a terrible vehicle. The 10,000 mile service was done efficiently. The waiting area was comfortable. Too bad the A4 is such a terrible vehicle. More
by Forged
Employees Worked With
March 23, 2020
Processed me immediately upon arrival. Addressed all my issues that I was concerned about. Treated me with respect and professionalism. John Pizzo is my service person. He has always provided me with excel issues that I was concerned about. Treated me with respect and professionalism. John Pizzo is my service person. He has always provided me with excellent service. More
by hkbesq
Employees Worked With
John Pizzo
March 04, 2020
From the moment you pull up until the moment you leave the service department makes it easy for you .The staff was very courteous and the check in and check out was Quick. the service department makes it easy for you .The staff was very courteous and the check in and check out was Quick. More
by linmerc
February 26, 2020
good and efficient service. 6th audi I have leased. Mar Rubin was very helpful and professional I leased a 2019 A5 sedan which I am very satisfied with. This is my 6th Audi. Like the car immensely Mar Rubin was very helpful and professional I leased a 2019 A5 sedan which I am very satisfied with. This is my 6th Audi. Like the car immensely More
by lesliearonin
Employees Worked With
