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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
6,388 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 6,389 reviews

September 18, 2026

Audi HE is in the process of completing repairs to my Q8. My service consultant, Anthony Buchanan, has been extremely helpful with this process. This is my first experience with having my vehicle serviced at More

by KENTJD2000
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
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Sep 18, 2026 -

Audi Hoffman Estates responded

Your praise for our professionalism and customer service highlights our team’s dedication. Knowing our consultant was helpful during your first visit means a lot to us, and we look forward to completing the repairs on your Q8.

September 18, 2026

Fantastic, I will be back Easy to schedule, very nice, clean gasoline loaner car, great price on repairs. More

by JohnF
Recommend Dealer
Yes
Employees Worked With
Tim
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Sep 18, 2026 -

Audi Hoffman Estates responded

Knowing you found scheduling easy and appreciated the clean gasoline loaner car means a lot to our service team. We’re glad our repair pricing on your Audi R8 met your expectations.

September 17, 2026

All in all it was a good experience. Smooth, got my loaner. Everything was done in the same day. Received a video update on changes made on the car. Happy with everything, especially Jim More

by DPATEL1026
Recommend Dealer
Yes
Employees Worked With
Jim Derosa
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Sep 17, 2026 -

Audi Hoffman Estates responded

Knowing that the service on your Audi e-tron felt smooth, included a loaner, and was completed in one day means a lot to our service team. We’re glad the video update kept you informed throughout the process, and it’s rewarding to hear you felt well cared for by our staff. Thank you for your five-star rating.

September 17, 2026

Everything was explained well and done on time. Could not have asked for more. The staff was extremely knowledgeable and explained everything perfect perfectly. More

by JCARPENTER14
Recommend Dealer
Yes
Employees Worked With
Great guy, quite honestly I can't remember his name
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Sep 17, 2026 -

Audi Hoffman Estates responded

Knowing our clear explanations and timely service met your expectations is rewarding. We appreciate you trusting our service department with your Audi Q5.

September 17, 2026

I was greeted immediately walking in for my appointment and waited for one customer in front of me. I told Tim my issues with my car and I would wait for them to repair, he gave me a separate area to work More

by N8POPP6
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Sep 17, 2026 -

Audi Hoffman Estates responded

Your note about being greeted promptly and having a dedicated workspace shows how our service team values your time. Knowing that your Audi Q8 issues were resolved in under two hours means a lot to our team.

September 16, 2026

Always the best customer service and the technician does a thorough job checking out the entire car for whatever may need to be then and anything that may need attention in the upcoming checkup. More

by EMC0917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim at the service desk
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Sep 16, 2026 -

Audi Hoffman Estates responded

Your praise of our friendly customer service and our technician’s thorough inspections shows us we’re delivering the attentive care you expect. Knowing that gives you confidence in the care of your Audi A3 means a lot to our team.

September 12, 2026

I was told you couldn't help me. Audi had no fix for MMI problem. Contacted Audi Corporate and they laughed at you. The rattle in the back that you didn't even take for a test drive More

by michaelprovenzano
Recommend Dealer
No
Print
Sep 20, 2026 -

Audi Hoffman Estates responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 12, 2026

Everything went very smoothly and in a timely manner The appointment went well and all of my concerns besides the annual maintenance was addressed More

by Mark Barzyk
Recommend Dealer
Yes
Employees Worked With
Jim DEROSA
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Sep 12, 2026 -

Audi Hoffman Estates responded

We’re glad your service appointment on the e-tron felt efficient and prompt. Hearing that we could address all your concerns beyond routine maintenance means a lot to our service team.

September 12, 2026

Eddie was very knowledgeable and helpful, I asked some follow up questions and he was happy to help after the fact. More

by nathantfarr
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2026 -

Audi Hoffman Estates responded

We’re glad Eddie could answer your follow-up questions and share his expertise after your Audi A5 purchase. Your five-star rating means a lot to our team.

September 11, 2026

People are nice but prices are getting TOO high so I need to go somewhere else's for my rest of the issues. Very unfortunate More

by ISRBST07
Recommend Dealer
No
Print
Sep 20, 2026 -

Audi Hoffman Estates responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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