Audi Hoffman Estates

Appointment was easy to make and performed fairly quickly. Staff was courteous and accommodating. I was able to work while waiting. Car was washed upon completion. quickly. Staff was courteous and accommodating. I was able to work while waiting. Car was washed upon completion. More

$200 diagnostic per thing to looked at is absurd. Originally had coolant flush scheduled but after explaining what light was turning on we decided to do diagnostic. I wanted them to also look at Originally had coolant flush scheduled but after explaining what light was turning on we decided to do diagnostic. I wanted them to also look at radio (wasnt working) but dude said thats another $200 an hour. As if looking at a engine code and radionwould take 2 hours? Anyways i declined. Took them 30 mins to diagnose the issue. Water pump slightly leaking. I asked why i didnt see any coolant on driveway and he said their is a bin catches coolant from going down. Anyways... didnt make and xxxx sense to me. And the $3400 price to change it was garbage up sale. Paper ZERO transparency on item things that needed fixing. All it says is water pump and timing belt service. For $3400 HARD PASS. Your technician arent that good to charge x3 normal service value. The cs rep gal seemed cool though. More

Service was good as always. Just that I was told that the card would be vaccines from inside but it was not. I did mention it at checkout. card would be vaccines from inside but it was not. I did mention it at checkout. More

Had a truly exceptional experience. Audi at Hoffman estate made the right choice with their staff selection. I couldn’t be happier. My salesman Pana and my finance manager Eddie showed what class and estate made the right choice with their staff selection. I couldn’t be happier. My salesman Pana and my finance manager Eddie showed what class and professionalism should feel like during this smooth process. I will continue to do business and recommend you guys. Sincerely Alain.v More

Great service! Loaner was ready and communication was great. Car was also washed and vacuumed. Also really liked the mechanic video quickly outlining the problem and solution. great. Car was also washed and vacuumed. Also really liked the mechanic video quickly outlining the problem and solution. More

The experience at the dealership was straightforward and exceeded expectations. Valerie was able to find the car we wanted online and secure it in short order. Additionally, she went through the various opt exceeded expectations. Valerie was able to find the car we wanted online and secure it in short order. Additionally, she went through the various options (i.e. AudiCare, etc.) so we could work to meet our needs within the budget. She was pleasant to work with throughout the process and I would recommend to others. More

Great experience with Bob. He explained the car well and did not do a hard sell, which we appreciated. Easy to work with and very knowledgeable. did not do a hard sell, which we appreciated. Easy to work with and very knowledgeable. More

Great service and they do an awesome job. The staff is very friendly and helpful. Customer focused and want to make sure you are satisfied with their work. very friendly and helpful. Customer focused and want to make sure you are satisfied with their work. More

Iman was helpful and made the process seamless! He went through all the fancy features to make sure I knew how to use everything and that I was comfortable. So excited for my new ride! through all the fancy features to make sure I knew how to use everything and that I was comfortable. So excited for my new ride! More

Great experience, my wait time was much shorter than other dealerships I’ve been to. No one tried to sell me on something I didn’t need and my service rep (Rick) was fantastic. Will be bringing my Q5 ba other dealerships I’ve been to. No one tried to sell me on something I didn’t need and my service rep (Rick) was fantastic. Will be bringing my Q5 back here for future servicing. More