Audi Hoffman Estates

Work was done quickly and all concerns were checked. I was in and out in 90 minutes with a car wash. My mats were cleaned as well!! was in and out in 90 minutes with a car wash. My mats were cleaned as well!! More

The perfect Audi dealership. Well attentive staff ready to cater to any vehicle need. Mike College always goes above and beyond. Fanyastic techs. Great location. Fair prices. Nothing but satisfied after ev to cater to any vehicle need. Mike College always goes above and beyond. Fanyastic techs. Great location. Fair prices. Nothing but satisfied after every visit More

Audi Hoffman has always been great with me & my wife this is the 4 vehicle I’ve received from you guys and it’s always been a pleasurable experience. I will always continue to by my vehicles from Audi Hoffma is the 4 vehicle I’ve received from you guys and it’s always been a pleasurable experience. I will always continue to by my vehicles from Audi Hoffman. More

It's a very nice clean place. Friendly staff. I came It's a very nice clean place. Friendly staff. I came for 5k service. My car was ready on time not much waiting. Will visit again It's a very nice clean place. Friendly staff. I came for 5k service. My car was ready on time not much waiting. Will visit again More

Great customer Service. Loved the video of the multi inspection of my vehicle. Good information on it and very detailed. Thank you for the great service inspection of my vehicle. Good information on it and very detailed. Thank you for the great service More

My name is Rafal and I brought in an audi q7 TDI, I received phenomenal service with constant updates about how the repair was going and they always let me know what they were going to do before they d received phenomenal service with constant updates about how the repair was going and they always let me know what they were going to do before they did it. Brian from service did an amazing job communicating with me. More

Had a very positive experience with the service department. Staff was friendly, knowledgeable and very helpful in handling my service needs. Look forward to visiting again. department. Staff was friendly, knowledgeable and very helpful in handling my service needs. Look forward to visiting again. More

I am normally very pleased with HE Audi, but my last experience was less than ideal. My wife's Q5 showed a glow plug warning while she was driving, and the car wasn't performing very well, she had troub experience was less than ideal. My wife's Q5 showed a glow plug warning while she was driving, and the car wasn't performing very well, she had trouble pulling out into traffic. I looked up the code in the manual, and it said to have the engine checked immediately. I called the service department to arrange to have my towed vehicle worked on. I explained what I needed and the service writer's first words out of his mouth were we can't even look at it until next week, maybe. Not who are you, have you had your car serviced here before, just, well bring it in and we'll get to it when we can. I called back, once I had arranged to have the car towed, and I talked with a woman service advisor, who was quite helpful. She asked for my telephone # so she could look up my vehicle. She found me in her system, and said to just have the tow truck driver drop the car, and she would take it from there. No need for me to follow the car, but that there were no loaners available at this time. I understand that, sometimes that happens. She did say that she was expecting one back on Wednesday, and she would put it in her notes, that I could come and get a loaner then. So I got an e-mail, stating that I had an appointment to pick up a loaner on Wednesday. Wednesday morning, I am heading in to the dealership and I received a call that went to VM from Mike, telling me that they didn't have a loaner available. Ok, no problem I guess. I received the video of Master Technician Tristan with a detailed multi point inspection video detailing what he observed, and recommendations, which I appreciated. He said he reset the glow plug fault, and that it didn't come back, and that he would continue to test drive to see if he could make the fault reoccur. It did not happen. Next thing I know, I'm receiving a call telling me that my car is ready for pick up. Mike told me that they put 100 miles on the car trying to make the fault appear, unsuccessfully. Now, I'm not reassured that this problem is fixed, and is not going to leave my wife stranded again. I'm not sure what I expected, but resetting a fault code, and recommending more than $1000 dollars in required maintenance without, in my mind adequately addressing what I brought it in for. Any way, that's my rant, like I said I have had 5 star experiences here, but not this time. More

Very pleased with the experience. I did not feel pressured. Valerie Vidal was my salesperson - she did a good job listening and putting me in a vehicle that met my needs and situation. A suggestio pressured. Valerie Vidal was my salesperson - she did a good job listening and putting me in a vehicle that met my needs and situation. A suggestion for your salespeople... I purchased a pre-owned vehicle. Valerie did not know the ownership/lease history of the vehicle. I subsequently learned it had been a vehicle used solely by the dealership, and had not been sold/leased to anyone else. This was an important piece of information influencing the purchase decision. I suggest your salespeople be provided access to records of pre-owned vehicles. More