Audi Hoffman Estates

Disappointing I’d love to give a 5* review but simply can’t. Check in was poor. My concern about my lumbar activating on its own was not properly input. (The diagno I’d love to give a 5* review but simply can’t. Check in was poor. My concern about my lumbar activating on its own was not properly input. (The diagnosis was that your seat doesn’t move while driving. Make sure there isn’t anything on the side of your seat that may be pressing the button.) I asked if the car could be ready in 3 hours as I was there for an oil change. I didn’t get a clear response. Had I been told it was likely it wouldn’t be complete until the following day (as I was told five hours later when I called) I’d have gone home. I didn’t receive a call when it was done the following day. No one was available to talk to upon pick up. I don’t know if the software update cleared up the convertible top issue. No one could answer that important question. I couldn’t tell anyone that the concern was NOT about the seat moving rather the lumbar activating on its own. I wanted that on record in case it’s a bigger issue. Add to that opening my car door and seeing the mud scraped across the side and splashed into the speaker. Just all around unacceptable at a luxury car dealership. The only positive was the friendliness of the cashier. I am checking Mike Colles name though I had zero interaction with him. He was off when I picked up the car. Perhaps if you have a day off you should pass along the files so your customers get a call?? I understand that I was his client though I believe it was Ted who checked me in. More

Safety Check I just needed a quick safety check before a road trip....Rick got me in/out quickly and my A4 had a complimentary 32 point check. That's great service I just needed a quick safety check before a road trip....Rick got me in/out quickly and my A4 had a complimentary 32 point check. That's great service! More

Recent Service Rick is the best service advisor! He is a great communicator, and always takes good care of me when my car is in for service. Rick is the best service advisor! He is a great communicator, and always takes good care of me when my car is in for service. More

Recall on my Q5 The service department started working on my car at the scheduled time and was completed in less than an hour which also included washing my car. The service department started working on my car at the scheduled time and was completed in less than an hour which also included washing my car. More

Amazing as always I came in and didn’t wait long at all to get written up for my oil change and recall appt. Rick is always so awesome and easy to work with. I came in and didn’t wait long at all to get written up for my oil change and recall appt. Rick is always so awesome and easy to work with. More

REPEAT RETURN OF ELECTRICAL PROBLEM This is the second time I returned for an electrical problem that made my dashboard lights indicate problems with low fuel, engine light, and very lo This is the second time I returned for an electrical problem that made my dashboard lights indicate problems with low fuel, engine light, and very low tire pressure. My first visit was on 10/31/19, and second visit was 11/15/19. The only thing I was disappointed with is that it was not indicated after first call that problems were not fixed. I only found this out when second appointment finished and parts were ordered. More

Service was great! I came to the dealership to check low coolant level/make sure my car did not have a leak. The tech’s inspected just about everything on the car and al I came to the dealership to check low coolant level/make sure my car did not have a leak. The tech’s inspected just about everything on the car and all came back clear. Rick answered all of my questions regarding why my coolant would have been low in a closed system with no leak. He was very helpful and made the decision to wave my service charge because the tech’s found nothing wrong with my car. He saved me $200! Great service from a great dealership. Thanks! More

75k Service and headlight replacement Service and repairs were done well and promptly. Had some issues with miscommunication between service technician, service representative and customer Service and repairs were done well and promptly. Had some issues with miscommunication between service technician, service representative and customer leading to unnecessary misunderstandings about what needed to be fixed and pricing. However, this was quickly resolved by Rick Kelstrom who I would highly recommend working with if servicing your car. More

We had a very smooth experience purchasing a car from Audi Hoffman Estates. Very easy working with Bob! He was direct, listened and provided auto selections based on our needs. There was no hard sell ta Audi Hoffman Estates. Very easy working with Bob! He was direct, listened and provided auto selections based on our needs. There was no hard sell tactics which was greatly appreciated. More

Top notch This visit was like all at HEA, customer focused , informative and professional. I left feeling comfortable about the guidance I was given and the wo This visit was like all at HEA, customer focused , informative and professional. I left feeling comfortable about the guidance I was given and the work that was done. More