Audi Hoffman Estates

Recall on my Q5 The service department started working on my car at the scheduled time and was completed in less than an hour which also included washing my car. The service department started working on my car at the scheduled time and was completed in less than an hour which also included washing my car. More

Amazing as always I came in and didn’t wait long at all to get written up for my oil change and recall appt. Rick is always so awesome and easy to work with. I came in and didn’t wait long at all to get written up for my oil change and recall appt. Rick is always so awesome and easy to work with. More

REPEAT RETURN OF ELECTRICAL PROBLEM This is the second time I returned for an electrical problem that made my dashboard lights indicate problems with low fuel, engine light, and very lo This is the second time I returned for an electrical problem that made my dashboard lights indicate problems with low fuel, engine light, and very low tire pressure. My first visit was on 10/31/19, and second visit was 11/15/19. The only thing I was disappointed with is that it was not indicated after first call that problems were not fixed. I only found this out when second appointment finished and parts were ordered. More

Service was great! I came to the dealership to check low coolant level/make sure my car did not have a leak. The tech’s inspected just about everything on the car and al I came to the dealership to check low coolant level/make sure my car did not have a leak. The tech’s inspected just about everything on the car and all came back clear. Rick answered all of my questions regarding why my coolant would have been low in a closed system with no leak. He was very helpful and made the decision to wave my service charge because the tech’s found nothing wrong with my car. He saved me $200! Great service from a great dealership. Thanks! More

75k Service and headlight replacement Service and repairs were done well and promptly. Had some issues with miscommunication between service technician, service representative and customer Service and repairs were done well and promptly. Had some issues with miscommunication between service technician, service representative and customer leading to unnecessary misunderstandings about what needed to be fixed and pricing. However, this was quickly resolved by Rick Kelstrom who I would highly recommend working with if servicing your car. More

Great experience From the call to schedule my 25k service to picking my vehicle up when complete, the whole process was absolutely wonderful. Everyone was courteous, m From the call to schedule my 25k service to picking my vehicle up when complete, the whole process was absolutely wonderful. Everyone was courteous, mindful of my time, kept in contact with me as they did the inspection on my car and performed everything quickly and at a much better price than another local dealership. I highly recommend Hoffman Audi. It pays to call around and find the dealer that provides wonderful service and super friendly staff. More

We had a very smooth experience purchasing a car from Audi Hoffman Estates. Very easy working with Bob! He was direct, listened and provided auto selections based on our needs. There was no hard sell ta Audi Hoffman Estates. Very easy working with Bob! He was direct, listened and provided auto selections based on our needs. There was no hard sell tactics which was greatly appreciated. More

Top notch This visit was like all at HEA, customer focused , informative and professional. I left feeling comfortable about the guidance I was given and the wo This visit was like all at HEA, customer focused , informative and professional. I left feeling comfortable about the guidance I was given and the work that was done. More

Less than satisfied and totally surprised Our Audi Q7 was just in for 50,000 mile Service 784 miles later I had some gasket malfunction Was quoted an estimate of 1700 to $1800 What could I d Our Audi Q7 was just in for 50,000 mile Service 784 miles later I had some gasket malfunction Was quoted an estimate of 1700 to $1800 What could I do but say go ahead and fix I asked for any consideration because of the closeness to the $50,000 mile service check up Was extremely Surprised when the final bill came $1950 I question the difference the answer I got was state tax Only problem was it was only $400 for the parts in $1500 of labor So State tax was not the difference Totally surprised of the indifference and lack of understanding that the service representative had for our situation This from the service rep we had total confidence in and had dealt with for the best 5 to 6 years now I have the vehicle home and now my brakes are squeaking As this is our third Audi in the last 10 years my wife and I very disappointed Adding to our dissatisfaction we were without a vehicle with no loaner from Friday morning until Monday at five PM sincerely Joe and Diane Maxwell More

Exceptional Prompt attention. Kept informed via video of progress, an excellent service feature. Total service visit well done. Facilities very comfortable. L Prompt attention. Kept informed via video of progress, an excellent service feature. Total service visit well done. Facilities very comfortable. Loaner vehicle clean and like new condition with full tank of gas. More