Audi Hoffman Estates

New Purchase Both the dealership and sales rep provided phenomenal customer service. I would highly recommend this dealership for anyone looking to purchase an Aud Both the dealership and sales rep provided phenomenal customer service. I would highly recommend this dealership for anyone looking to purchase an Audi. Keep it up! More

Best car buying experience ever! First off, I appreciated how there was absolutely no pressure in buying the vehicle, my sales specialist, Isabela was amazing, extremely nice and help First off, I appreciated how there was absolutely no pressure in buying the vehicle, my sales specialist, Isabela was amazing, extremely nice and helpful. When I came in to buy the car the next day she made the process a lot easier and quicker. She went the extra mile with making sure I had everything I needed before I left with the car. I definitely recommend this dealership and make sure you ask for Isabela- she’s awesome! More

Service As always was treated professionally, pleasant experience. Service performed as promised in timely manner. Dean Turner has always been very helpful a As always was treated professionally, pleasant experience. Service performed as promised in timely manner. Dean Turner has always been very helpful and prompt. No wonder I keep going back to him for new car. This is my fourth purchase from him. More

Excellent experience! Iman was great and made car buying a good experience. Iman was knowledgable about the vehicle and has gone above and beyond after the purchase to ensu Iman was great and made car buying a good experience. Iman was knowledgable about the vehicle and has gone above and beyond after the purchase to ensure that I am enjoying the car and taking advantage of all the car has to offer. More

Brakes Took car in because I thought brakes were bad. They got it in and they were professional and quick. No sales tactics to up sell. Great experience Took car in because I thought brakes were bad. They got it in and they were professional and quick. No sales tactics to up sell. Great experience More

Car handles like new again The service technicians are always very helpful. My car had a front end vibration coming from the engine compartment. Gone! It feels like it did the d The service technicians are always very helpful. My car had a front end vibration coming from the engine compartment. Gone! It feels like it did the day I took it off the lot.... over 100,000 miles later. More

Best buying Experience ever! Recently purchased a new A6 from Jacek Rudzinski, that was the best experience i have ever had baying a new car. There was no pressure to buy and when Recently purchased a new A6 from Jacek Rudzinski, that was the best experience i have ever had baying a new car. There was no pressure to buy and when i picked up the car he sat in the car for 45 min showing me all the settings etc. And even came out to my house to help pair the garage door to the car, wow that was a first in my lift time and I'm 85 so not my first rodeo! More

Extremely disappointed I bought a 2019 Q8 from Valentina 3 weeks ago. Had I known how poor the experience was going to be, I never would have purchased this vehicle from he I bought a 2019 Q8 from Valentina 3 weeks ago. Had I known how poor the experience was going to be, I never would have purchased this vehicle from her or this dealership. I brought the Q8 in today for a car wash. No idea which door to come through or what the process was. I sent a text to Valentina 3 hours before coming in asking if I could take her up on the offer after I had the car for a few weeks, they’d help me with features I still needed help with. No response from Valentina. I came in and told she would help when she was free. Then a service person said maybe someone else could help because I’d been waiting almost 45 minutes. When she finally freed up, she said she was still busy. I asked could someone else help and she said no. For spending almost $85k, this is the absolute worst service imaginable. Not to mention the vehicle at delivery didn’t have washer fluid (warning light came on as I drove out of dealership), they forgot to put the front license plate on new vehicle from the trade in, date was wrong on dash, no response when I texted her there were some items that needed attention. More

New Vehicle Purchase Iman was our auto salesman. He was patient, knowledgeable and made the overall auto buying process simple and without hassle. We would recommend A Iman was our auto salesman. He was patient, knowledgeable and made the overall auto buying process simple and without hassle. We would recommend Audi Hoffman Estates to friends and family. More

High Tech:Lo Touch I have driven an Audi and serviced it for 10+ years. Now I have replaced that car with another A4 from your dealership. So I can compare experience fr I have driven an Audi and serviced it for 10+ years. Now I have replaced that car with another A4 from your dealership. So I can compare experience from each. I believe your service bays are probably very efficient. There certainly was a high volume of cars and customers on hand. But your service personnel were not particularly warm/friendly. This was disappointing since I had a very positive impression of Valentina and her handling of the sales experience. More