Audi Hoffman Estates

Check engine light came on. Ted was great with communication and went the extra mile to get me a loaner. Once the work was completed, the video throughly explained what was fixed Ted was great with communication and went the extra mile to get me a loaner. Once the work was completed, the video throughly explained what was fixed. More

Excellent Service Service reps are consistent with implementing excellent customer service from the time you arrive until you leave. you are acknowledged/welcomed; att Service reps are consistent with implementing excellent customer service from the time you arrive until you leave. you are acknowledged/welcomed; attended to as soon as possible. You are given an explanation of what needs to be done; how long it will take ; and what options you have. More

Service The cost was high, but great service , I only take my car to this dearship,I was given a loaner car and everything was fine with that the customer ser The cost was high, but great service , I only take my car to this dearship,I was given a loaner car and everything was fine with that the customer service was great thank youI like the video of the maintenance I was able to see what was going on with my car More

Service department Dropped my car off for service. I was helped right away and was out the door in a loaner car in under 15 minutes. Car was serviced in a timely manner Dropped my car off for service. I was helped right away and was out the door in a loaner car in under 15 minutes. Car was serviced in a timely manner and didn’t feel any pressure to return loaner car immediately. Picking up my car was the same experience. Had paperwork ready to go and had my car pulled up quickly. Thanks More

Excellent service for a warranty fix My service advisor Rick did an excellent job! He got me in right away and was able to take care of a problem under warranty for me. I was provide My service advisor Rick did an excellent job! He got me in right away and was able to take care of a problem under warranty for me. I was provided with a loaner car for the day and that was a great convenience it was a very nice clean new car. Rick kept me up-to-date with text messages to let me know the status of my repair and called me right when it was done. Thank you Rick!! Chris Harper More

Quick and professional Came in for a routine service. Thorough inspection of the car and kept me well informed with video and email. Service manager did a great job explaini Came in for a routine service. Thorough inspection of the car and kept me well informed with video and email. Service manager did a great job explaining everything. More

Annual Maintenance Ted has me in and out without any issues. Great communication and prompt service as usual. I definitely recommend having your Audi serviced st this lo Ted has me in and out without any issues. Great communication and prompt service as usual. I definitely recommend having your Audi serviced st this location. More

Excellent Customer Service! Drove up my one year old car and as I got out, the service manager was walking by. He asked 10K? I said yes, he said Great! Please give me your key Drove up my one year old car and as I got out, the service manager was walking by. He asked 10K? I said yes, he said Great! Please give me your keys and I will take care of everything. I went over to his station signed the paperwork and sat down and waited. 90 minutes later the maintenance service check was completed and my newly washed car was presented. Quick and easy is always good. More

Brakes Dropped off my Q5 with no appointment at 11am needing rear brakes. Didn’t expect to have the car for the rest of the day but instead it was ready to g Dropped off my Q5 with no appointment at 11am needing rear brakes. Didn’t expect to have the car for the rest of the day but instead it was ready to go early afternoon. Appreciate the quick and excellent service. More

Great service Everyone was very courteous and fast to answer any questions that I had. Even gave us a cookie for my son He is still talking about it 2 days later. Everyone was very courteous and fast to answer any questions that I had. Even gave us a cookie for my son He is still talking about it 2 days later. More