Audi Hoffman Estates

Not an audi experience 1. Attitude of your cashier makes me not return (around 3pm, aug 13). Couldn’t explain a simple line item on the bill and throws and attitude when I a 1. Attitude of your cashier makes me not return (around 3pm, aug 13). Couldn’t explain a simple line item on the bill and throws and attitude when I ask for an update patiently standing for 10 minutes 2. Not enough loaners - last time drove an hour to highland to get a loaner as Hoffman did not have one available 3. Technical work is good but I had to push harder to go beyond ‘no error codes’ response - a. Clock stops - no error code b. Power window works intermittently- no error code c. 360 camera view doesn’t work - no error codes even though I see the problem as soon as I take back the car. I was only able to get the clock fixed as Mike reviewed it and got it fixed. How would you feel when your phone works sometimes and there are no error codes ? I hope this feedback will help you be a better dealership More

Great! Mike T. Always provides the best service when we bring our car in. He’s kind, patient and always helpful. When we make appts I only make it with him. Mike T. Always provides the best service when we bring our car in. He’s kind, patient and always helpful. When we make appts I only make it with him. More

Best Audi dealership Scheduled maintenance but Mike Torelli makes everything easy. I can’t thank him or this flawless dealership enough. It is always a pleasant experien Scheduled maintenance but Mike Torelli makes everything easy. I can’t thank him or this flawless dealership enough. It is always a pleasant experience and convenient to work with my schedule More

2015 Audi a6 Iman made it a very laid back buying experience. Any concerns or questions I had were answered quickly and efficiently. I would highly recommend Audi Iman made it a very laid back buying experience. Any concerns or questions I had were answered quickly and efficiently. I would highly recommend Audi Hoffman Estates!!! More

Top Rate Good dealership. Both Mikes in Service are top rate. Informative friendly honest people. Will tell others to bring their vehicles here for top rate Good dealership. Both Mikes in Service are top rate. Informative friendly honest people. Will tell others to bring their vehicles here for top rate service that’s it More

Lies lies lies! These people dont call you back when they say they do. Mike T, Mike Colles, Rick Kelstrom. Mike T unfortunately had to deal with us even though our se These people dont call you back when they say they do. Mike T, Mike Colles, Rick Kelstrom. Mike T unfortunately had to deal with us even though our service writer was Mike Colles ( who is apparently never available when i call). My mother went in about 7 days before her warranty expired and specifcally asked for the battery to be checked and they said the battery was in good condition. 5 days after our warranty expires her battery dies while shes at planet fitness and shes stuck in the parking lot at 830 at night for an hour till i was able to pick her up. They would not tow under warranty at that time and was going to charge her for the tow. Ridiculous. Thats not even the a portion of it though. We end up towing it the next day from our house to the audi hoffman. 98$. We go in and ask when can we expect the car to get serviced? They say by the end of business tomorrow they will have it in. I the following day and speak with Mike Colles, he says they are busy and it will be brought it first thing the following morning. So the next day im waiting for a call all day, nothing. I call the following day and Mike doesnt work that day, so they transfer me to Rick. Rick says he had a customer in front of him and he will call me back in about 10 minutes, fine. 2 hours go by, no call. So i call them. Ricks out to lunch. I told the lady on the phone, as soon as he comes back make sure that he calls me first thing. Another 2 hours pass. I finally decide to show up myself to the dealership. And Mike T is there to greet me. I told him my concerns about how their lack of communication and concerns for the car. He goes in the back and finds out whats going on. Car will be ready on Monday. Fine. But my mom needs a loaner at this point. He wont give one. He says he has 16 loaners ready to go out on Monday, all spoken for. I tell him i dont care, i am walking out with a loaner today and being ignored this whole week. After about 10-15 minutes of arguing, he finally gets up and yells to Rick, " Next time you're suppose to handle a customer and call them back, you man the f*** up and handle it!." They both end up screaming at each other in the back room which all of the customers can hear at this point. Mike T finally comes out with a loaner and i thank him and i apologize for the inconvenience. Later on he also ends telling another employee that he needs a new f******* job, in front of everyone. I laughed. Monday comes and we return the loaner and Mike Colles is finally there! We speak about whats going on with the car. He explains its definetly a bad battery, even though i had some suspicion that it had something to do with the computer, he assured me it wasnt. So i said can you put that in writing for me just so we're all on the same page, he says he cant do that. Stumbling on his word and trying to come up with something to say he eventually says i dont have authorization to do that you have to speak to Andy the manager. I said ok where's Andy? He said he THINKS he left for the day but his door is open so you can wait around and see if he comes. I said can you call him? Mike goes i cant call him after hours. Its about 5:15-5:30 at this point. I start laughing, truly ridiculous at this point. I said if you're telling me there is nothing wrong with the computer on the vehicle why cant you put it in writing for me, after arguing for about 10 minutes he finally agrees. This was the most unprofessional experience i have ever dealt with in my entire life. Also for some background info, my mom purchased this car brand new in 2015 from this dealership, a 2016 audi q3. I plan on filing complaints to corporate for everyone i dealt with. More

Does the dealership service is the best I have a different Audi dealer location closer but I always go to them I am very pleased with the customer service and the people who work there I I have a different Audi dealer location closer but I always go to them I am very pleased with the customer service and the people who work there I recommend this service to every Audi owner More

50K Service and Recall I always find my experience with the Service Center pleasant and efficient. I worked with Ted to set up my appointment and Rick when I brought my Q5 i I always find my experience with the Service Center pleasant and efficient. I worked with Ted to set up my appointment and Rick when I brought my Q5 in. Rick saw I brought some work in for business. Rick directed me to an area with table and chairs. More

Battery died after just a couple years. Took two full days in service to replace it. Too long to be without vehicle just to swap a battery died after just a couple years. Took two full days in service to replace it. Too long to be without vehicle just to swap a battery More

Friendly, helpful and efficient Recently worked with Iman and it was overall a great experience. He respected the research we had done in advance and was very helpful and prompt in a Recently worked with Iman and it was overall a great experience. He respected the research we had done in advance and was very helpful and prompt in answering our questions. Everyone here was helpful in making sure the process for buying our car was efficient. Look forward to working with them again. More