Audi Hoffman Estates

Car detailed My car looked brand new inside and out after the detail! I was especially pleased with how clean the seats were. I would highly recommend Audi Hoffman My car looked brand new inside and out after the detail! I was especially pleased with how clean the seats were. I would highly recommend Audi Hoffman Estates service for car detailing. More

Customer Service Has Left The Dealership From my first phone call to this dealership until I picked up my vehicle to take it to another dealership for service, my experience was shockingly ne From my first phone call to this dealership until I picked up my vehicle to take it to another dealership for service, my experience was shockingly negative. This dealership made me feel unwelcome. It could be because I was not the image of the customer they want gracing their service floor. Why would this little woman from the east be at our dealership. This is how I felt. More

Rude & unprofessional I made my 10,000 mile service appointment online for Thursday, March 23rd. When I arrived the service advisor couldn’t find me in the system and then I made my 10,000 mile service appointment online for Thursday, March 23rd. When I arrived the service advisor couldn’t find me in the system and then smugly said “your appointment is NEXT Thursday” I pulled up my email confirmation to show him that I wasn’t crazy like he implied with his response, and that my appointment was in fact on the 23rd. He did not apologize or say “not a problem, we’ll get you in” he just started typing and processing everything. He told me it would take one hour to an hour and 15 mins. Great, not a problem. I waited with my 2 year old and after an hour and 40 mins I approached a different advisor (because mine was nowhere to be found) to ask for an update. He was really nice and immediately tried to figure out what was going on. By the time my car was ready it was just about TWO HOURS since my arrival. This leads me to believe that my car wasn’t touched for close to an hour after my arrival because a 10,000 mile oil change, etc shouldn’t take 2 hours. As a result I opted not to wait for a car wash (despite badly needing it) because it was approaching lunch time and I had tried to keep a toddler calm for 2 hours in a car dealership. We needed to go. I totally understand that mistakes happen, I understand if staffing is limited for whatever reason, but the way the initial service advisor handled the situation was really unprofessional. Heck, I understand that people have bad days. But don’t make the customer sound like the one at fault. Apologize. Don’t tell me it’s going to take an hour if you’re understaffed and it will likely take twice as long. And don’t make the customer wait for updates long after the promised timeframe has passed. We’re cutrently deciding on upgrading to a larger SUV, and after this experience if we decide to go with Audi I can tell you it won’t be with this dealership. I’ve dealt with both Fletcher and the Audi Exchange, and both treat their customers with respect- both in interactions and with respect to my time. The only reason this review isn’t one star is because the 2nd service advisor was SO nice and the woman working at the reception desk in the sales department was so friendly. More

Honest Dealership I know dealerships get a bad rap for overselling service. But these guys don’t. Trust them completely. Mike Is the best! They just give me honest info I know dealerships get a bad rap for overselling service. But these guys don’t. Trust them completely. Mike Is the best! They just give me honest information and let me make the decision. More

Great work and great people Service advisors spot on with loaner, work scheduled, and communicating the work done. The mechanics and engineers are great also doing the work and Service advisors spot on with loaner, work scheduled, and communicating the work done. The mechanics and engineers are great also doing the work and communicating to the service advisors back to me! More

Great Very great dealership. Sales person was awesome And the process simple. All in all a delightful experience! Will recommend!!! Forever an Audi gir Very great dealership. Sales person was awesome And the process simple. All in all a delightful experience! Will recommend!!! Forever an Audi girl!!! Thank you More

Great customer service I've been to this location multiple times and always leave satisfied with the service. They do a great job of keeping the customer up to date on the s I've been to this location multiple times and always leave satisfied with the service. They do a great job of keeping the customer up to date on the status of their repair and help work with extended warranty companies to make sure your parts are covered and taken care of. Would recommend to anyone looking for peace of mind when dealing with a hefty repair. More

Excellent experience My salesperson Val was very knowledgeable excited and patient. She has encouraged me to come back with more questions, which I have not had time to y My salesperson Val was very knowledgeable excited and patient. She has encouraged me to come back with more questions, which I have not had time to yet, but plan to in the near future. The financing person I met with was also very helpful More

Excellent experience I always bring my 2014 Audi Q5 here. I received excellent service. Ted even arranged a multi-day courtesy car to cover my last repair. I’m a happy cus I always bring my 2014 Audi Q5 here. I received excellent service. Ted even arranged a multi-day courtesy car to cover my last repair. I’m a happy customer. More

Audi A5 purchase at Hoffman Estates The dealership is very clean in and out, and all service reps are knowledgeable and friendly. Iman Panah assisted me with my vehicle purchase and he The dealership is very clean in and out, and all service reps are knowledgeable and friendly. Iman Panah assisted me with my vehicle purchase and helped me feel at ease through the whole process. He explained everything about the car in full detail as well as how the purchase process would go, how to set up my own insurance, etc. I will absolutely be coming back to this dealer for all future maintenance or additional modifications. Highly recommend this facility for purchasing or leasing a vehicle. More