Audi Hoffman Estates

Great Service Thank you for your professionalism and thoroughness! I always leave feeling like I understand what’s going on with my vehicle and why services need to Thank you for your professionalism and thoroughness! I always leave feeling like I understand what’s going on with my vehicle and why services need to be done. More

Good experience once arrived at service, Phone contact was unacceptable. On the phone, on hold. Took over an hour and a half to find out if missing airbag piece was on the shelf we had been Phone contact was unacceptable. On the phone, on hold. Took over an hour and a half to find out if missing airbag piece was on the shelf we had been waiting for for, at least, 9 months (without a phone call that it was available). I was assured it was tagged to us, then on hold again to try to get service appointment, then redial and on hold again to make sure to have a rental car for an hour. Once we arrived everything went smoothly. This was my third trip to Audi to replace 3 defective recalled parts on both airbags. I actually drove to a restaurant, met a friend, had lunch...all the while on the phone or on hold to arrange this one visit to replace the last recalled piece to our Audi 2007 A4 cabriolet. Helen Magid More

Efficient & Friendly Service always ! Dropped off my TTS for its Spring service check ! Tire rotation too ! Car was returned serviced & spotless clean ! Much appreciation to Service reps T Dropped off my TTS for its Spring service check ! Tire rotation too ! Car was returned serviced & spotless clean ! Much appreciation to Service reps Ted & Michael C ! More

Hassle-Free Experience Ted was both professional and knowledgable when dealing with my 20,000 service. No wasted time, provided loaner and car was done when promised. Nice Ted was both professional and knowledgable when dealing with my 20,000 service. No wasted time, provided loaner and car was done when promised. Nice job. More

Very welcoming Felt very welcommed and everything was explained in detail never felt pressured to do any repairs on my car. Was prommissed my car would be done in 90 Felt very welcommed and everything was explained in detail never felt pressured to do any repairs on my car. Was prommissed my car would be done in 90 mins and it was 100% completed and washed. Thank you again you definitely have a customer for life. More

Recall service Friendly knowledgeable and timely Parts were ordered and arrived within two days. Appointment was made next day and work was completed in a couple h Friendly knowledgeable and timely Parts were ordered and arrived within two days. Appointment was made next day and work was completed in a couple hours. More

Excellent and recommend highly! Mike Torelli is excellent. He always keeps me aware of what’s going on and when car will be ready. He provides for loaner if necessary. Always accommo Mike Torelli is excellent. He always keeps me aware of what’s going on and when car will be ready. He provides for loaner if necessary. Always accommodates any requests I may have. He is the main reason I recommend this dealership to all my friends. More

Great experience Rick is a great advisor. Jeff is also a super cool guy, and was able to drop me off and pick me up from woodfield mall while my car was being repaired Rick is a great advisor. Jeff is also a super cool guy, and was able to drop me off and pick me up from woodfield mall while my car was being repaired. They both deserve a raise! More

Great service Hoffman Estates Audi is a great place to have your Audi serviced, incredibly nice staff, clean and very comfortable waiting area. And you get a video Hoffman Estates Audi is a great place to have your Audi serviced, incredibly nice staff, clean and very comfortable waiting area. And you get a video from the mechanic working on your vehicle. A washed car on top of that! More

Great new battery service. Mike did a great job explaining the service steps for a new battery. The service techs did their good job and under the time I was told that it would Mike did a great job explaining the service steps for a new battery. The service techs did their good job and under the time I was told that it would take. The car was returned to me clean and ready to go. Well done! More