Audi Hoffman Estates

Frustrated but content I come out of my way to this dealer because I trust the service representatives/techs and know they do a good job. However, it is extremely frustratin I come out of my way to this dealer because I trust the service representatives/techs and know they do a good job. However, it is extremely frustrating that, had I not had another car, I would’ve had to wait over a week to get a loaner vehicle so that my car could have warranty work done. Also very frustrating that someone parked my car outside immediately after they washed (but did not dry) it and the car had a sheet of ice over the entire body, causing me to wait 10 minutes for the windows to thaw. On top of it, the porter smoked his juul in the car before he gave it to me (the smell goes away, just unprofessional). I will continue to come back, but am definitely frustrated. More

Seat belt broken Wasn’t greeted as usual was the best experience had much better It was wham bam no courtesy what so ever Not friendly not happy To be charged for Wasn’t greeted as usual was the best experience had much better It was wham bam no courtesy what so ever Not friendly not happy To be charged for repairs because self would not retract. Come on More

Best customer service! As in many prior reviews, I have been a customer since 1992 ! And the high quality & personalized service is what keeps me There !! I’m on Audi # 26 � As in many prior reviews, I have been a customer since 1992 ! And the high quality & personalized service is what keeps me There !! I’m on Audi # 26 😊 More

Excellent Service I am happy with the service. Ted was very informative was providing me status peroidically. Finally performed a car wash and did the inside vaccum as I am happy with the service. Ted was very informative was providing me status peroidically. Finally performed a car wash and did the inside vaccum as well. More

Doris’s Audi Mike with the crew cut was absolutely wonderful. I was nervous about the fuse repair and he made it so easy. This is what Audi service is. Kindness an Mike with the crew cut was absolutely wonderful. I was nervous about the fuse repair and he made it so easy. This is what Audi service is. Kindness and Helpful More

Pleasure working wit Bob Bob was awesome to work with. He spent a lot of time with us showing us 3 Audi’s to decide on, very knowledgeable on the vehicles. We will refer him t Bob was awesome to work with. He spent a lot of time with us showing us 3 Audi’s to decide on, very knowledgeable on the vehicles. We will refer him to our friends. People like Bob and Eddie give a dealership a good reputation. Tony and Kathy Rizzo More

Recall work was done promptly with friendly service. When work was done, we got a multi point checklist of all the areas checked and complimentary car wash work was done promptly with friendly service. When work was done, we got a multi point checklist of all the areas checked and complimentary car wash. More

Air bag light I came in without an appointment. The service Dept Was very accommodating. Mike Colles was excellent, professional, very courteous. I spent 10 in t I came in without an appointment. The service Dept Was very accommodating. Mike Colles was excellent, professional, very courteous. I spent 10 in the business as service manager .... Mike would be the guy I would want to help manage the department! More

Audi S7 My service advisers were pretty cool guys, and kept me in the loop with updates on my car. I really appreciated the follow up text messages. My service advisers were pretty cool guys, and kept me in the loop with updates on my car. I really appreciated the follow up text messages. More

Fantastic service and top notch employees My service was exceptional and the service associate Ted went above and beyond. The response time that I received along with the answers to any inqui My service was exceptional and the service associate Ted went above and beyond. The response time that I received along with the answers to any inquiries was stellar. More