Audi Hoffman Estates

Service Ted was professional and prompt. Ted followed up with me with the status of my vehicle and did what he said he was going to do and advised on future Ted was professional and prompt. Ted followed up with me with the status of my vehicle and did what he said he was going to do and advised on future service. Thanks Ted More

Great experience! First time at Audi of Hofmann Estates and the experience was excellent. Service started on time and was finished within the indicated time frame. My s First time at Audi of Hofmann Estates and the experience was excellent. Service started on time and was finished within the indicated time frame. My service coordinator was cordial and punctual. Overall great experience. More

Totally satisfied Rik Kelstrom is a true proffesional, that will make sure that your concerns and or maintenace is done to the highest standards. Would not consider se Rik Kelstrom is a true proffesional, that will make sure that your concerns and or maintenace is done to the highest standards. Would not consider servicing my Audi’s anywhere else. More

Professional and Courteous Service Very efficient and professional staff. Thorough inspection after factory campaign was completed. Good experiences with both the service and parts depa Very efficient and professional staff. Thorough inspection after factory campaign was completed. Good experiences with both the service and parts departments. I fully expect to continue a relationship with this dealership and will recommend other Audi owners. More

Exceptional Service by Michael Torelli Michael Torelli went above and beyond with his communication, handling of my new tires, and cleaning the car. Michael is a true asset to your dealersh Michael Torelli went above and beyond with his communication, handling of my new tires, and cleaning the car. Michael is a true asset to your dealership. More

Timely Service, Strong Knowledge, Helpul Communication My Audi has APR Stage 2 tuning and performance parts and was having troubles with the extreme Chicago cold causing the EPC indicator and check engine My Audi has APR Stage 2 tuning and performance parts and was having troubles with the extreme Chicago cold causing the EPC indicator and check engine indicators came on. In less than 24 hours after I had called and to bring my car in, they had identified the spark plug issue and recommended other 55-65k milestone maintenance. Less than 24 hours after that they called and my car was ready for pickup. More

Great service! I had several recalls and tried calling the Audi dealership in Morton Grove they would not even return or calls it is my second time at Audi Hoffman I had several recalls and tried calling the Audi dealership in Morton Grove they would not even return or calls it is my second time at Audi Hoffman Estates and there service is exceptional very friendly and great timing!! More

Audi SQ5 Purchase Audi HE made it easy. I live 4 hours away so most of the negotiations were done via phone. Nicolette was great to deal with. I had a trade in and the Audi HE made it easy. I live 4 hours away so most of the negotiations were done via phone. Nicolette was great to deal with. I had a trade in and they beat my target. Eddie, the finance manager was easy to work with as well. The service team prepped the vehicle quickly so I could make it home before the snow storm. Overall I am very pleased with the car and my purchase experience. More

Service worker I came in with low expectations of having my car serviced at the dealership I did not purchase my car from. The gentleman that received me was very p I came in with low expectations of having my car serviced at the dealership I did not purchase my car from. The gentleman that received me was very polite courteous I’m very helpful. I only needed my tires checked for air pressure he was happy to do this and in addition washed my car. I went to the Whitecastle next-door and by the time I was done with my lunch I received a text that my car was done already. He greeted me at the door car was waiting for me and handed my keys with a smile. If it’s OK I will be bringing my car back for servicing going forward his name was Mike Trevile (maybe) anyway please acknowledge his great service More

Short staffed service advisors on a Saturday morning? I brought my wife’s Q5 in for the regular 20k mile service and right from the beginning things were subpar at best. It was snowing pretty good when I I brought my wife’s Q5 in for the regular 20k mile service and right from the beginning things were subpar at best. It was snowing pretty good when I arrived for my scheduled appointment and they had 2 of their 3 service lanes full with parked cars. The far left service lane was opened but I was told to move my car since they just received a truck load of new inventory being delivered. I had the work performed which was done correctly and provided a loaner car. When I arrived to pick up my vehicle it was snowing hard at like an inch an hour and when I went to pull into the service lane it was complete full so I had to park outside. I returned the keys, the porter went and got my car and pulled it up. It was covered in 2-3” of snow so they parked it in the back lot after the work was performed. I got in an it wasn’t until I started driving that I realized all my auto controls were shut off, including the heat system. It’s the little things that make a difference when you purchase a luxury vehicle/performance brand such as Audi. I’m not asking a lot, but a snow covered car with the heater turned into the off position in -10° temps isn’t what I would expect. Just keeping it real in this day as it takes years to win a customer’s business & only seconds to lose them. More