Audi Hoffman Estates

20,000 mile service I live an hour away from Audi in Hoffman Estates. I decided to get my 20,000 mile service there. I purchased my Q7 there. The experience was smooth an I live an hour away from Audi in Hoffman Estates. I decided to get my 20,000 mile service there. I purchased my Q7 there. The experience was smooth and timely. More

Excellent I was helped by Valentina. My experiences were great. She is very professional and helpful . Valentina works very hard to accommodate the needs of eac I was helped by Valentina. My experiences were great. She is very professional and helpful . Valentina works very hard to accommodate the needs of each customer. More

Great Customer Service Valentina was very professional and extremely knowledgeable. It was a pleasurable experience and she worked to accommodate my situation in an honest a Valentina was very professional and extremely knowledgeable. It was a pleasurable experience and she worked to accommodate my situation in an honest and straight-forward approach. More

Unknowledgable staff, liars Slow leak in tire causing flats. Said they diagnosed it, dunked it in water and nothing was wrong. Found out they never tested it just put air in it a Slow leak in tire causing flats. Said they diagnosed it, dunked it in water and nothing was wrong. Found out they never tested it just put air in it and reset the pressure. I found out after I wasted 2-1/2 hours of my day that they don't repair tires just replace them. Had I known that from the beginning I never would have brought it in. They left me stranded the next day, had to alter my travel plans. Since then I no take it to Highland Park Audi, hands down a superior dealership! More

excellent as usual Thanks to Rick for going above and beyond to look into two issues not even part of the original appointment! appreciate the email followups. Have not Thanks to Rick for going above and beyond to look into two issues not even part of the original appointment! appreciate the email followups. Have not watched video but great idea. More

Always a great experience! Working with Mike Colles and team was a great experience..... it always is! It's one of the main reasons I bought another Audi in recent years. Ever Working with Mike Colles and team was a great experience..... it always is! It's one of the main reasons I bought another Audi in recent years. Everyone there has our back and they make bringing in your car for service a breeze! Also loved the videos from the service department showing me how to engage certain capabilities on my car that I had asked about. My Q7 does EVERYTHING!! Now if you could just figure out a way for it to make a fresh cup of coffee ........ :) Thanks Hoffman Audi! More

Magnificent and efficient They were very generous and talkative and answered all my questions. They also had my car finished long before they said it would be done. They were very generous and talkative and answered all my questions. They also had my car finished long before they said it would be done. More

Very helpful Working with Rick is always a great experience! He is someone that I know I can call with any concern or question any time and he does return the ca Working with Rick is always a great experience! He is someone that I know I can call with any concern or question any time and he does return the call asap.He's helpfulness its very genuine. Rick truly makes sure that the costumer leave always satisfied. Its nice not to feel rushed , its like seeing a good friend. Overall a excellent service!!! Roman & Jadwiga Krupa More

Very Responsive and Complete Service I wanted my 2012 Q5 to be ready for winter. I was worried about the battery. Mike Colles said they could check my Q5 right away. The service depart I wanted my 2012 Q5 to be ready for winter. I was worried about the battery. Mike Colles said they could check my Q5 right away. The service department did a thorough evaluation and documented it with a video. I approved the work and the car was ready by 4:30 pm. All work was performed well and high quality. More

Top Notch Brought in my 16' A6 for routine maintenance and the tech spotted a broken thermostat. I was given a loaner and my baby was fixed and returned the ne Brought in my 16' A6 for routine maintenance and the tech spotted a broken thermostat. I was given a loaner and my baby was fixed and returned the next day. The new video by the tech was awesome! It showed the thermostat issue and other relevant car info. Hoffman Audi is top notch! More