Audi Hoffman Estates

Excellent Everyone was courteous and helpful and my car was washed, as always. A loaner car was provided, allowing a close look at another new AUDI model. Everyone was courteous and helpful and my car was washed, as always. A loaner car was provided, allowing a close look at another new AUDI model. More

Recall work Rick has always done a great job facilitating and ensuring timely communication and completion Has always been thoughtful in his recommendations prov Rick has always done a great job facilitating and ensuring timely communication and completion Has always been thoughtful in his recommendations providing honest feedback and good advice More

Service was great. Service was timely. The car was returned clean and the service dept even removed a scratch in the paint. Happy with my experience. Thank you. Service was timely. The car was returned clean and the service dept even removed a scratch in the paint. Happy with my experience. Thank you. More

Excellent Rick was extremely helpful in answering my questions, assisting me with solutions and advising me on future mainentance concerns. I appreciate that he Rick was extremely helpful in answering my questions, assisting me with solutions and advising me on future mainentance concerns. I appreciate that he helped reprogram the telephone directory and clear the addresses in the Navigation system of addresses from the previous owner, More

25k Service Took care of 25k service in addition also updated my MMI firmware to fix a few glitches that I had with music and Bluetooth. Thanks Took care of 25k service in addition also updated my MMI firmware to fix a few glitches that I had with music and Bluetooth. Thanks More

Fabulous Service Mike Colles was very friendly and accommodating during my recent service visit. Initially my car was to take two hours. However upon reviewing my reco Mike Colles was very friendly and accommodating during my recent service visit. Initially my car was to take two hours. However upon reviewing my record, he realized I needed a 55,000 service appointment which would take several hours. He provided a rental car and when I wasn't able to return the same day, he told me to come back at my convenience. Additionally, I was confused about the type work that needed to be done and he was very good about explaining the rationale for the additional work. Super considerate and knowledgeable. More

Thermostat repair Audi Hoffman Estates did an excellent job repairing my q7 thermostat and did it correctly the first time. The staff is professional and the dealership Audi Hoffman Estates did an excellent job repairing my q7 thermostat and did it correctly the first time. The staff is professional and the dealership itself is always spotless. More

Maintenance reset I came in for rest maintenance message on my dashboard, as I did my oils change elsewhere. The service person came out talk to me and delivered a surp I came in for rest maintenance message on my dashboard, as I did my oils change elsewhere. The service person came out talk to me and delivered a surprise news, that my car has free maintenance here. I bought my car as used, and didn’t know the car still have free maintenance. Thanks to the service guy spent the time explain this to me. It certainly made my day. More

Q5 20k Service Brought my car in for the 20k Service. My service adviser Rick was very personable and knowledgeable. The entire service team is very friendly and he Brought my car in for the 20k Service. My service adviser Rick was very personable and knowledgeable. The entire service team is very friendly and helpful. More

Always make me feel that I'm a valued customer and take care When I arrive they welcome me and treat me as a valued customer. They listen to my service needs and concerns and take care of them promptly. I would When I arrive they welcome me and treat me as a valued customer. They listen to my service needs and concerns and take care of them promptly. I would recommend this dealership to friends and family. The service department, Rick Kelstrom is the best. More