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Audi Hoffman Estates
Hoffman Estates, IL
5,738 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL).
The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,738 reviews
November 06, 2018
Service Appointment Nov 3 2018 Ted McConnell was very friendly and knowledgeable. The video option is definitely an example of “full service” that makes for a better customer experi Ted McConnell was very friendly and knowledgeable. The video option is definitely an example of “full service” that makes for a better customer experience and separates your dealership from other service centers. More
by CHUCK.QUINONES
Verified CustomerEmployees Worked With
Ted McConnell
November 06, 2018
Engine light keeps coming on You can’t fix my car right .i have taken this car into the shop many times and it is never repaired right . After spending $4000 it still isn’t right You can’t fix my car right .i have taken this car into the shop many times and it is never repaired right . After spending $4000 it still isn’t right More
by Audi
Employees Worked With
Mike Torelli
November 06, 2018
Excellent customer service I liked the option to get a video of the service person performing the service on my car and Mike Torelli was great to work with and made the process I liked the option to get a video of the service person performing the service on my car and Mike Torelli was great to work with and made the process simple and straight forward. More
by Mark N
Employees Worked With
Mike Torelli
November 06, 2018
This place is the best! Couldn't be happier with Andy and his service team. Their professionalism, and their willingness to go above and beyond is top notch! Everyone should Couldn't be happier with Andy and his service team. Their professionalism, and their willingness to go above and beyond is top notch! Everyone should service and buy their cars here. More
by dlfnsr1
Employees Worked With
Andy Emberton
November 06, 2018
Recall Scheduling is very accommodating and wait time for service call is at or less than the time given. Pleasant waiting area, friendly and professional s Scheduling is very accommodating and wait time for service call is at or less than the time given. Pleasant waiting area, friendly and professional service. More
by Audrey Jakel
Employees Worked With
Ted McConnell, Rick Kelstrom
November 06, 2018
Wonderful Experience Great experience! Nicolette was a pleasure to work with and had a lot of patience working with my husband! We will most certainly recommend Nicolette Great experience! Nicolette was a pleasure to work with and had a lot of patience working with my husband! We will most certainly recommend Nicolette and her team. More
by Newnee1302
Employees Worked With
Nicolette Grivas
November 05, 2018
Great Service Dept Great friendly service. Quick turnaround on the loaner they provided. I was in and out and on my way within 10 min. I would highly recommend them to a Great friendly service. Quick turnaround on the loaner they provided. I was in and out and on my way within 10 min. I would highly recommend them to anyone. More
by Jim
Employees Worked With
Ted McConnell, Mike Torelli
November 05, 2018
Service Overall I had a good experience as a customer. Quality repairs are always good and the staff are always attentive and ready to help you out. Overall I had a good experience as a customer. Quality repairs are always good and the staff are always attentive and ready to help you out. More
by ART.VEGA
Employees Worked With
Ted McConnell
November 05, 2018
Recall for Coolant pump Work and car ready when advisor said it would be. Only issue was there was water left on floormat after they washed car, may have been in porters shoe Work and car ready when advisor said it would be. Only issue was there was water left on floormat after they washed car, may have been in porters shoes. More
by herman.flowers
Employees Worked With
Andy
November 05, 2018
Good experience Very professional staff who treated me well. Experienced salesperson who was very knowledgeable about the vehicle I was interested in. I was given a f Very professional staff who treated me well. Experienced salesperson who was very knowledgeable about the vehicle I was interested in. I was given a fair price for my existing vehicle. It took a while for the entire process but I suppose that’s unavoidable. More
by benzibil
Employees Worked With
